DCX

JANUARY 21, 2025

” If your organization’s top goal is to boost retention, maybe you should focus on a loyalty program or improved onboarding. 👉 If you enjoyed this newsletter and value this work, please consider forwarding it to your friends and colleagues or sharing it on social media. New to DCX?

How To 52

How To Effort Score Self Service Leadership 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

ClientSuccess

JUNE 19, 2019

Around 89% of companies view customer experience as a key factor in driving customer loyalty and retention. Think of it like this: you’re exercising every day but not eating healthy, hardly a logical approach to staying fit, right? This program rewards users with points for each dollar spent. How will this help? .

Customer Retention 73

Customer Retention Strategy e-support Loyalty 73

BirdEye

APRIL 7, 2023

Knowing exactly how much it costs to generate each lead is vital for a business’s financial planning and goal-setting exercise. Social media engagement Social media is integral to every business’s marketing efforts. Cost per lead Cost per lead is an important marketing KPI to monitor in 2023.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

DCX

JULY 2, 2024

Quick Exercise: Sketch a rough progress bar for one of your key customer journeys. Social media platforms do this well with notifications about partially written posts or uploaded photos. This approach can turn routine follow-ups into meaningful engagement opportunities, enhancing loyalty and lifetime value.

Customer Journeys 52

Customer Journeys Touchpoint Loyalty Programs Exercises 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. This includes customers browsing through your websites, interacting through your social media channels, making a purchase, offline store visitations, etc. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. This includes customers browsing through your websites, interacting through your social media channels, making a purchase, offline store visitations, etc. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Customer Experience Social Media Conversations. How Marketers Think of Customer Experience. 5 Ways to Make Marketing More Strategic.

Customer Experience 48

Customer Experience Marketing Chief Customer Officer Self Service 48

SurveySparrow

MARCH 29, 2023

Leverage social media and develop a legion of fans. Use a loyalty program software like 99minds to formulate a reward program that makes them stay with you. Opportunities: Based on the insights gathered from the exercise, the product team will be in a position to offer better user experiences.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SurveySensum

JANUARY 25, 2024

Setting the Stage for Success: (Build Value First, Then Ask) While the temptation to ask for referrals immediately after a deal is understandable, the smart move is to exercise patience and wait until you’ve truly delivered exceptional service. It’s a win-win that turns a simple referral into a powerful partnership.

How To 52

How To NPS Tips Insurance 52

DCX

AUGUST 13, 2024

Example: You've got a killer loyalty program in the works, but it's shelved in favor of a quick-hit discount campaign that'll juice this month's sales (and tank next quarter's margins). 👉 If you enjoyed this newsletter and value this work, please consider forwarding it to your friends and colleagues or sharing on social media.

ROI 52

ROI e-support Touchpoint Course 52

SurveySparrow

APRIL 20, 2020

With the proliferation of social media, they feel much more empowered. When potential customers know that the entire exercise of your survey was to make improvements on your product, they would be more than willing to overlook the fact that your product wasn’t satisfactory to their expectations.

NPS 52

NPS Sales Net Promoter Score Effort Score 52

DCX

SEPTEMBER 24, 2024

Set up loyalty programs that offer real value—priority service, early access to new products, or even just personalized thank you notes. Make sure every team is working from the same playbook, whether they’re handling chat, social media, or phone support. The worst part? New to DCX?

Metrics 52

Metrics Loyalty Social Media Training 52

DCX

SEPTEMBER 24, 2024

Set up loyalty programs that offer real value—priority service, early access to new products, or even just personalized thank you notes. Make sure every team is working from the same playbook, whether they’re handling chat, social media, or phone support. The worst part? New to DCX?

Metrics 52

Metrics Loyalty Social Media Training 52

SurveySensum

MAY 11, 2023

Use the insights from the benchmarking exercise to identify areas where you can improve the customer experience. Strengthen Customer Retention and Loyalty Programs According to a study conducted by Acquia , 59% of American customers say that once they’re loyal to a brand, they’re loyal to it for life.

NPS 52

NPS Retail Net Promoter Score Effort Score 52

DCX

JUNE 11, 2024

Maybe it's a loyalty program that rewards customers for repeat purchases or referrals. Maybe it's a leaderboard that celebrates your most engaged social media followers. Start a Conversation Gather insights through surveys, forums, and social media to ask customers for their ideas and feedback.

Strategy 52

Strategy Gamification Case Study Innovation 52

DCX

AUGUST 6, 2024

Loyalty Programs: Your team just celebrated a milestone - loyalty members now spend three times more than non-members. 👉 If you enjoyed this newsletter and value this work, please consider forwarding it to your friends and colleagues or sharing on social media. I’ll see you next Tuesday at 8:15 am ET.

Self Service 52

Self Service e-support Chatbots Customer Centricity 52

C Space

JULY 21, 2020

Soon after NFL players began a social media campaign to pressure the league over coronavirus safety, and just days before training camps start, the NFL and its players have reached agreement on football’s most important new rules: pandemic protocols. [We Work dress codes have radically altered during the pandemic.

Brands 52

Brands Transportation Sales Innovation 52

SurveySparrow

MARCH 18, 2020

Without measuring KPIs, there would be no benchmark and the entire exercise will become directionless. The goal should be to reduce the cost incurred on each customer while increasing the effectiveness of your outreach program. There would be nothing to take inspiration from. This will give you the cost per lead.

Sales 52

Sales Management Net Promoter Score Effort Score 52

SurveySparrow

JANUARY 24, 2020

Even if you get terrific information from your customers during the NPS survey where most of them even took the time to fill in their own comments, if you do not close the feedback loop then there is no use in the entire exercise at all. You would have just ended up wasting everyone’s time.

NPS 52

NPS Survey Net Promoter Score Insurance 52

LiveChat

APRIL 10, 2017

If a customer reaches out to your company through social media, email, or a blog comment, you can be certain they expect a personalized and timely response. Of course, we can’t forget the importance of loyalty programs. Along with the aforementioned loyalty programs, referral programs can also drive customer loyalty.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

Kustomer

NOVEMBER 25, 2021

And so, one of the things that we know is that customers, especially higher tier customers; think about airlines or hotels or other loyalty programs, have a sense of self-worth, often inflated, about how important they are to the company is really important to, even at a surface level acknowledge they’re treated differently.

Customer Service 84

Customer Service Effort Score Self Service Customers 84

Kustomer

MARCH 12, 2020

And so, one of the things that we know is that customers, especially higher tier customers; think about airlines or hotels or other loyalty programs, have a sense of self-worth, often inflated, about how important they are to the company is really important to, even at a surface level acknowledge they’re treated differently.

Effort Score 52

Effort Score Self Service Customers Net Promoter Score 52

SurveySparrow

FEBRUARY 17, 2021

From understanding what a specific customer thinks to the various chinks in your armor at every interaction touchpoint, the revelations from this exercise can be mind-blowing. With the help of the right online survey tool, you will be able to reach out to your customers via web links, SMS, social media, emails, etc.

Customer Satisfaction 52

Customer Satisfaction Survey How To Net Promoter Score 52