Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

Loyalty 59

Loyalty Trends Data Marketing 59

DCX

DECEMBER 1, 2024

CX leaders who focus on human connection—whether through smart tech, distinctive spaces, or customer-focused strategies—are the ones who will shine and earn loyalty over time. Pick one area—like email, loyalty programs, or chatbot interactions—and find a way to make it more personal and unexpected.

Fashion 52

Fashion Culture Trends Connections 52

Currency Alliance

OCTOBER 31, 2022

A recent article on PhocusWire helpfully outlined a range of security vulnerabilities common to loyalty programs. Most loyalty program operators now recognize the urgency of improving their platform security, but are still unsure how to proceed. the loyalty rule(s) that should be applied.

Travel 52

Travel System Loyalty Loyalty Programs 52

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Points are perceived by customers as a kind of currency; underperforming loyalty brands, equally, prioritize this purely transactional insight.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

NOVEMBER 14, 2018

This challenge – the give-and-take of marketplaces – now firmly belongs on the agenda of loyalty strategy meetings. First, it gives marketers a basic grounding in economics which can directly impact on your loyalty strategy, complete with real-world examples of brands putting the theory into practice. This is a good thing.

Loyalty 45

Loyalty Loyalty Programs Hotels Travel 45

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ClearAction

MAY 29, 2016

Success programs, digital marketing, and loyalty programs are appreciated, but viewed either as table-stakes in certain industries or as convenient perks. Customers want what they buy to be easy and nice to discover and get and use. Help them compare notes, calibrate cadences, establish continuity and drive synergies.

Customer Experience 97

Customer Experience Marketing Chief Customer Officer Social Media 97

Service Untitled

SEPTEMBER 7, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another.

Loyalty 45

Loyalty Loyalty Programs Exercises Customer Satisfaction 45

LoyaltyPlus

NOVEMBER 10, 2020

Loyalty programs will play a pivotal role in getting passengers back onto your aircraft, agreed? As a well-established Loyalty Solution provider, previously sold as the branded solution for a well known PSS, we are perhaps one of the best kept secrets in the airline market in terms of our own brand. Everything.

Airlines 40

Airlines Loyalty Self Service Loyalty Programs 40

DCX

FEBRUARY 2, 2025

How It Works: Tap, Not Track: Shoppers log into the CVS Health app, connect to the store’s Wi-Fi, enable Bluetooth, and—if they’re part of the CVS loyalty program—unlock cabinets with a tap. CVS wants to eliminate that friction and make shopping smoother. Join the global community of 1,000+ CX trailblazers!

Touchpoint 52

Touchpoint Customer Centricity Loyalty Programs Roadmap 52

Service Untitled

OCTOBER 8, 2010

Then comes the perks of loyalty; there is a greater resale value down the road, and stronger negotiating powers with the manufacturer. Another barometer of success is employee loyalty; the people working in the front lines of service need to be enthusiastic and well-trained for their positions. What creates customer loyalty?

Loyalty 41

Loyalty Competitive Advantage Loyalty Programs Exercises 41

Customer Bliss

AUGUST 23, 2016

You need to do a culture crystallization exercise with employees. While in this role, the organization was awarded the Malcolm Baldrige National Quality Award. Darryl holds an MBA from Chapman University’s Argyros School of Business and Economics and has several industry certifications from the Center for Creative Leadership.

Chief Customer Officer 0

Chief Customer Officer Culture Leadership Insurance 0

DCX

DECEMBER 29, 2024

Whether you’re designing a loyalty program or trying to jazz up your digital experience, take a page from Whoop’s playbook. 7-Day FREE Trial 365 Days of Accountability - Accountability Books, Journals, and Exercises I hope you find these programs useful. Join the global community of 1,000+ CX trailblazers!

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Service Untitled

JULY 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Advantages of using customer loyalty programs Cheryl July 30, 2010 Customer Service , Proactive No Comments I was just at Petco to buy dog food, and the cashier asked me if I wanted to join their customer loyalty program.

Loyalty Programs 41

Loyalty Programs Rewards Programs Loyalty Exercises 41

Bold360

MAY 5, 2020

They’ve already been doing a lot of the day-to-day practices and exercises that COVID-19 requires. Do you have a loyalty program? (If So if you think about it, a lot of startup companies are small and scrappy, which makes them resilient during adversity. This is their time to thrive. How do you optimize onboarding?

Customer Journeys 87

Customer Journeys Loyalty Programs Roadmap Exercises 87

NobelBiz

OCTOBER 31, 2023

When the pressure rises, here’s how to elevate your customer support to the next level, solidifying trust and cementing loyalty. This predictive capability can be instrumental in strategizing marketing campaigns, loyalty programs, and more. Learn more about the real-time monitoring capabilities of NobelBiz OMNI+ here.

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

DCX

JANUARY 21, 2025

” If your organization’s top goal is to boost retention, maybe you should focus on a loyalty program or improved onboarding. 7-Day FREE Trial 365 Days of Accountability - Accountability Books, Journals, and Exercises I hope you find these programs useful. Join the global community of 1,000+ CX trailblazers!

How To 52

How To Effort Score Self Service Leadership 52

DCX

JULY 2, 2024

Quick Exercise: Sketch a rough progress bar for one of your key customer journeys. It's a delicate balance, but when done right, it can significantly boost engagement and loyalty. This approach can turn routine follow-ups into meaningful engagement opportunities, enhancing loyalty and lifetime value.

Customer Journeys 52

Customer Journeys Touchpoint Loyalty Programs Exercises 52

ClientSuccess

JUNE 19, 2019

Around 89% of companies view customer experience as a key factor in driving customer loyalty and retention. Think of it like this: you’re exercising every day but not eating healthy, hardly a logical approach to staying fit, right? This program rewards users with points for each dollar spent.

Customer Retention 73

Customer Retention Strategy e-support Loyalty 73

ClearAction

APRIL 19, 2017

User experience design, customer care, CRM, VoC, engagement / retention / loyalty programs — all of these inject insights and tailoring to customers’ needs and the company’s growth. The well-being of your body requires sufficient rest balanced with exercise and a moderate diet.

Customer Experience 71

Customer Experience Customer Centricity Loyalty Programs Exercises 71

Currency Alliance

MAY 16, 2017

And their loyalty points? Clearly Apple is an extreme example of customer loyalty. However as a brand it works as a reminder that loyalty points alone do not drive customer loyalty or improve customer retention. They may create a false sense of loyalty among the top 10% to 20% of customers pursuing mercenary objectives.

Customer Retention 40

Customer Retention Loyalty Loyalty Programs Exercises 40

Currency Alliance

NOVEMBER 22, 2016

And their loyalty points? Clearly Apple is an extreme example of customer loyalty. However as a brand it works as a reminder that loyalty points alone do not drive customer loyalty or improve customer retention. They may create a false sense of loyalty among the top 10% to 20% of customers pursuing mercenary objectives.

Customer Retention 40

Customer Retention Loyalty Loyalty Programs Exercises 40

SurveySensum

MAY 11, 2023

NPS is particularly useful in the retail industry because it helps businesses build customer loyalty, retain loyal customers, and encourage them to refer others. NPS provides insight into customer loyalty, which is crucial for retail businesses that rely on repeat customers to drive revenue. But, When to Launch NPS Surveys in Retail?

NPS 52

NPS Retail Net Promoter Score Effort Score 52

Service Untitled

OCTOBER 15, 2010

Companies need to rethink their reward and incentive programs, and rebuild brand loyalty. photo credit: David Hilowitz Possibly Related Posts: Customer loyalty and the practical consumer Today’s economy shows that money defines customer loyalty. You can follow any responses to this entry through the RSS 2.0

Rewards Programs 44

Rewards Programs Loyalty Loyalty Programs Exercises 44

SurveySparrow

APRIL 20, 2020

It is not only a metric to find out loyalty and customer satisfaction, but it can also play a significant role in your sales and lead generation. If you pull the right strings, you can even make them stay put by creating a fantastic loyalty program that appeals to what they want. But there is so much that you get from it.

NPS 52

NPS Sales Net Promoter Score Effort Score 52

ClearAction

MAY 29, 2016

Experiential marketing and loyalty marketing as brand strengtheners have evolved Marketing’s historical emphasis from customer acquisition to a greater balance in retention, repurchase, expanding share-of-wallet, and engaging customers as brand evangelists. Customers want what they buy to be easy and nice to discover and get and use.

Customer Experience 48

Customer Experience Marketing Chief Customer Officer Self Service 48

SurveySensum

JANUARY 25, 2024

Setting the Stage for Success: (Build Value First, Then Ask) While the temptation to ask for referrals immediately after a deal is understandable, the smart move is to exercise patience and wait until you’ve truly delivered exceptional service. It’s a win-win that turns a simple referral into a powerful partnership.

How To 52

How To NPS Insurance Tips 52

BirdEye

DECEMBER 8, 2022

This frees them up to work, exercise, drive, and other activities while engaging in the platform. They can also use these platforms for advertising, customer feedback surveys and polls, providing support, developing loyalty programs, addressing customer complaints/issues, and influencer marketing campaigns.

Social Media 98

Social Media Brands Video Entertainment 98

DCX

AUGUST 13, 2024

Highlight competitors who are killing it by focusing on loyalty. Example: You've got a killer loyalty program in the works, but it's shelved in favor of a quick-hit discount campaign that'll juice this month's sales (and tank next quarter's margins). Create FOMO around retention. Make retention sexy.

ROI 52

ROI e-support Touchpoint Course 52

SurveySensum

JULY 4, 2023

For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs. Conduct role-playing exercises and scenario-based training sessions to simulate real-life customer interactions.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs. Conduct role-playing exercises and scenario-based training sessions to simulate real-life customer interactions.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

DCX

SEPTEMBER 24, 2024

I was calling their ‘loyalty’ department. Metrics don’t show frustration bubbling just below the surface—or loyalty that’s hanging by a thread. And once their patience runs out, so does their loyalty. You’re Forgetting the Personal Touch Loyalty is a two-way street. The best part?

Metrics 52

Metrics Loyalty Social Media Training 52

DCX

SEPTEMBER 24, 2024

I was calling their ‘loyalty’ department. Metrics don’t show frustration bubbling just below the surface—or loyalty that’s hanging by a thread. And once their patience runs out, so does their loyalty. You’re Forgetting the Personal Touch Loyalty is a two-way street. The best part?

Metrics 52

Metrics Loyalty Social Media Training 52

DCX

JULY 16, 2024

Reframed her proposed loyalty program to directly align with the company's goal of increasing customer lifetime value. The quick win with the returns process demonstrated her ability to deliver tangible results, while the reframed loyalty program showed her understanding of broader business objectives.

Effort Score 52

Effort Score Customer Centricity Course Leadership 52

DCX

AUGUST 6, 2024

Loyalty Programs: Your team just celebrated a milestone - loyalty members now spend three times more than non-members. Is this loyalty or sophisticated exploitation? Sometimes, sacrificing short-term profit for long-term loyalty is the wisest business decision. Mark www.marklevy.co

Self Service 52

Self Service e-support Chatbots Customer Centricity 52

SurveySparrow

MARCH 29, 2023

Use a loyalty program software like 99minds to formulate a reward program that makes them stay with you. Opportunities: Based on the insights gathered from the exercise, the product team will be in a position to offer better user experiences. Incentivize your customers for staying loyal to you.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

C Space

JULY 21, 2020

Digital growth is also responsible for accelerating the company’s loyalty program, Brandt noted. Last year Goldman Sachs relaxed their dress code asking staff to exercise “good judgement” in what they wore, while a 2018 poll found that only one in 10 people still wore suits to work.

Brands 52

Brands Transportation Sales Innovation 52