DCX

JANUARY 7, 2025

Use it to: Cut through the noise and focus on what really matters to customers Link CX initiatives directly to business outcomes Get practical steps to increase leadership buy-in Turn customer feedback into actionable improvements Build a results-focused CX roadmap Take 30 minutes to complete this assessment. Dive into the latest edition now!

Customer Experience 52

Customer Experience Leadership Effort Score Metrics 52

Customer Bliss

AUGUST 3, 2018

There are methods to prove the ROI of CX investments, find a method that works for your company. Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Customer Bliss

MAY 5, 2015

Connect experience to ROI by showing a simple metric of the growth or loss of your customer base. Inhibitor 6: Not Having Clear Communication to the Organization that Walks People Constantly through the Roadmap, and Actions, and Behaviors to Model . Here are impactful actions to get executives in the game: 1.

Customer Experience 100

Customer Experience Net Promoter Score Effort Score Roadmap 100

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. The goal is for you to begin developing your roadmap by the time you finish reading this book. The books are not in order of preference; all are very good.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

DCX

JANUARY 28, 2025

Highlight their potential benefits and ROI." By refining these prompts with actionable details and clear objectives, you’ll get sharper insights and a roadmap to bridge the gap between customer expectations and your current CX offerings. Prompt 4: "What tools or technologies could improve alignment with customer expectations?

Customer Journeys 52

Customer Journeys Effort Score Social Media Analysis 52

ChurnZero

FEBRUARY 26, 2021

To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Company Management Roadmap 59

ClearAction

APRIL 17, 2019

Therefore, a two-year or three-year roadmap is the only truly sustainable way to make transformational changes.”. 9 Customer Experience ROI Trajectory , Carol Borghesi. Customer experience initiatives are notoriously hard to justify because we demand revenue improvements from them. 4 Customer Experience Jenga , Lynn Hunsaker.

Management 69

Management Customer Experience Management ROI Financial 69

Gainsight

SEPTEMBER 13, 2019

Visibility into where you should be spending your time experimenting is a table stakes growth exercise and Gainsight PX gives me that visibility. By starting small and tracking ROI, companies can become more comfortable with experimentation and begin optimizing for more successful features and functions.

Analytics 65

Analytics Sales Roadmap Exercises 65

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Duration: 8 Hours. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Duration: 8 Hours. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Duration: 8 Hours. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

West Monroe

JUNE 1, 2023

As part of this exercise, CPOs and their executive teams should agree on the key outcomes—and, just as important, clear metrics—that define success. Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies.

Return on Investment 52

Return on Investment Culture Roadmap Metrics 52

Survicate

NOVEMBER 27, 2018

Operating in an intricate B2B environment requires that, as a marketing leader, you focus primarily on proving marketing ROI. Expert opinion: Here is a good exercise you can carry out to reach more high LTV clients. As a result, using online surveys, Logojoy generated 2400% ROI with the engagement of over 25,000 respondents.

Feedback 55

Feedback Marketing Chatbots Survey 55

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. If you can integrate customer-facing systems with your loyalty platform, your dynamic pricing can fluctuate with far greater precision in order to optimize ROI.

Loyalty 59

Loyalty Trends Data Marketing 59

ChurnZero

OCTOBER 20, 2023

Repeat this exercise with your users. Think about how you can align their needs to build a community that supports your CX team in a way that will also prove ROI to your executives. Product: people share feedback on products and ideas, which contributes to the creation of a more customer-centric product roadmap.

Customer Success 52

Customer Success How To Self Service Banking 52

Thematic

MARCH 29, 2020

We recently did an exercise that captured data for 1000 companies in our database and learned that many attributes of our customers weren’t differentiative. Tip: Our webinar “Proving the ROI of CX ” has 5 keys for turning insights into action and influencing stakeholders. How did you acquire them and how much did it cost you?

Feedback 111

Feedback How To Analysis e-support 111

Thematic

APRIL 3, 2024

Data-Driven Decision Making: Voice of the Customer insights replace guesswork, empowering you to make informed choices about marketing campaigns, pricing strategies, and operational changes that deliver measurable ROI. 💡 Busting a Common Voice of the Customer Myth Is Voice of the Customer just another fancy term for customer surveys?

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

SurveySparrow

JUNE 6, 2020

No matter where you invest your money, you always want a great ROI for it. The best thing about investing in humans is that your ROI could be in millions. While offering incentives round the year is not advisable, you should be strict about the number of times you might want to employ such an exercise. . Re-skill them.

Training 52

Training ROI Resources Meeting 52

DCX

JULY 30, 2024

This guide is your roadmap to winning hearts and minds across your organization. Create cross-functional teams that include IT members in customer journey mapping exercises. Implement "Experience-Based Budgeting": Allocate a portion of the budget specifically for customer experience initiatives, with clear ROI metrics.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

ClientSuccess

JULY 23, 2019

We then present a proposed roadmap of tactics that will help drive the overall strategy forward. Each customer is different but by going through that exercise, we engage with customers at the right frequency for both the customer and the CSM. We focus on demonstrating adoption and ROI.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

Education Services Group

MAY 27, 2022

Whether you’re a Customer Success leader who just came onboard with a new company or have been in the same leadership role for a few decades—do this exercise. Side benefit: this model can serve as a foundation to feed into a future capacity plan or ROI model…actually, that should be the point of this model.

Customer Success 52

Customer Success Metrics Effort Score Customers 52

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. If you see that industry A has a higher ROI than industry B in terms of a particular messaging, then keep using those settings and extrapolate them accordingly. . #7 Winding up. .

Strategy 52

Strategy Marketing Advertising Airlines 52

SmartKarrot

FEBRUARY 21, 2022

Make strategic marketing recommendations that drive outcomes for your clients and ultimately deliver ROI. Advocate internally for customer needs – be the technical and business voice of the customer within Coralogix and influence product development roadmap. Deliver QBRs that are focused on impact.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

Gainsight

FEBRUARY 2, 2024

Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. When she creates classes, she incorporates video, quizzes, images, text, and exercises. It’s not surprising that the first customer trainer at many SaaS startups is the founder of the company.

Training 52

Training Course Consulting Software 52

Pointillist

JULY 25, 2018

Has a journey mapping exercise ever been conducted? and delivers meaningful ROI. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S. Do they track customer journeys? If recent, these journey maps can provide starting points to start discovering important customer journeys.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Currency Alliance

FEBRUARY 26, 2019

Customer data: maximize ROI. You can see this in the Gartner CMO survey: Loyalty marketing has traditionally suffered from the difficulty in measuring ROI (especially in the short-term). Maximize ROI from Customer Data. This realignment will also set themselves up to win in the next decade.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Thematic

MARCH 27, 2023

Thirdly, you need to have a strategy in place to be able to uncover opportunities, act on them, and showcase ROI to your stakeholders. Once you’ve embedded an Insights to Action framework in your organisation, you can start demonstrating ROI for your CX initiatives, enabling greater buy-in from your leadership team and C-Suite.

Tips 71

Tips Customer Centricity Feedback Social Media 71