InMoment XI

JANUARY 27, 2025

For that customer, your brand isnt just another apparel warehouseyoure their fashion consultant, style authority, and default choice for wardrobe-building. Now, that inbound call that would have cost you $2 has just become the foundation for an expanded relationship. For most companies, this scenario remains unrealized potential.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

ijgolding

MARCH 24, 2016

Is it just me or do you find it weird when you search for someone on social media and you can’t find them? But why do businesses need to use social media for customer service ? We did a bit of our own research into why we like using social media to ask questions. Why do you use social media for CS?

Social Media 120

Social Media Customer Service Fashion Sports 120

Russel Lolacher

JANUARY 25, 2021

CONSIDER GETTING SOCIAL . Social media, done well, is an amazingly effective tool at building social capital. The strength of social media is in the “social” portion of the tools: the accessibility and the approachability that comes with connecting with people on a regular basis.

Social Media 119

Social Media Government Fashion Engagement 119

InMoment XI

MAY 31, 2022

As customers go through the various stages in the sales funnel, they cross departments from marketing to sales to product to customer success and customer service. Once your team is assembled, ask Marketing to list out each key customer segment. And don’t discount the data your customers volunteer on social media and review sites.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

Retently

NOVEMBER 13, 2024

Market Growth and Adoption Rates The virtual fitting room market is booming – and the numbers speak for themselves. In 2024, this market is expected to be worth $5.71 The global ecommerce market is projected to reach $6.09 H&M explores opportunities to expand such initiatives to other markets.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising Video Fashion 98

Customers Rock!

JANUARY 17, 2011

Social media has been making it easier for user-generated content to appear as part of a brand’s marketing, usually with consumers. There are many, many examples of companies using these tactics for marketing buzz and excitement as part of a social media campaign. Spice it Up in B2B.

B2B 178

B2B Social Media Customer Experience Travel 178

Experience Investigators by 360Connext

DECEMBER 15, 2014

Word of mouth can have a huge impact on a brand’s image, thanks to social media, so disappointing one customer from the 99% can result in consequences these brands might be prepared for. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Loyalty Programs 268

Loyalty Programs Airlines Social Media Loyalty 268

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Experience Investigators by 360Connext

NOVEMBER 13, 2014

Using either digital signage or old-fashioned price tags, why not encourage customers in-store to learn more via the app or online, especially around those products which are searched the most? 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Confidence 279

Customer Confidence Report Retail Loyalty Programs 279

Joe Rawlinson

AUGUST 12, 2022

According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies. When done the right way, running social media contests can be powerful lead generation tactics.

Social Media 78

Social Media Marketing Tips Fashion 78

ShepHyken

NOVEMBER 24, 2017

This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. If you’re not monitoring what customers are saying about you and your company on social media, what are you waiting for?! – Shep Hyken. Great Social Media Examples.

Social Media 89

Social Media Customer Service How To B2B 89

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. If you get it right, social media lead generation is a viable and valuable strategy. Our social media marketing guide will get you going on that front. Don’t let anyone else tell you different. We can use Brandwatch as an example.

Social Media 98

Social Media Tips Groups Brands 98

AWS Machine Learning

MARCH 1, 2023

The fashion industry is a highly lucrative business , with an estimated value of $2.1 Therefore, fashion companies must be flexible and able to adapt in order to maintain their relevance and achieve success in the market. trillion by 2025, as reported by the World Bank.

Fashion 101

Fashion Apparel Training e-support 101

AWS Machine Learning

SEPTEMBER 25, 2024

In today’s digital age, social media has revolutionized the way brands interact with their consumers, creating a need for dynamic and engaging content that resonates with their target audience. This slow cycle of creation does not fit for the rapid pace of social media.

Social Media 90

Social Media Guidelines Analysis Brands 90

Experience Investigators by 360Connext

MAY 23, 2019

In a fascinating fireside chat at SAPPHIRE NOW, supermodel, philanthropist and entrepreneur Karlie Kloss ( @KarlieKloss ) shared a vision of the future with Alicia Tillman ( @AliciaTillman ), SAP’s Global Chief Marketing Officer. As a young model, Kloss used social media to share “behind the scenes” life at runway shows.

Net Promoter Score 40

Net Promoter Score Social Media Fashion Airlines 40

Lumoa

NOVEMBER 17, 2022

In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. Using your customer’s name in marketing materials and customer support can build trust and forge a personal connection. . Customers may reach out for support by messaging your profile on their favorite social media sites.

e-support 195

e-support Customer Experience Social Media Chatbots 195

NetBase

JANUARY 2, 2019

Influencer marketing is a major component for all brands with a social media presence, but it’s still a fairly new practice. It’s exciting to think of someone like Kylie Jenner or Taylor Swift sharing about your brand – especially knowing how many fans they have on social. Here are some steps to avoid them.

Social Media 74

Social Media Fashion Advertising Policies 74

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. A strong local presence means easy yet powerful word-of-mouth marketing , positioning you as the most trusted brand. Looking for a quick and actionable answer on leveraging local social media marketing? Do you know why?

Social Media 59

Social Media Marketing Advertising Video 59

SurveySensum

MARCH 14, 2025

But how to design it flawlessly and make a mark in the market? This is where Market Research comes in. Whether you’re a startup rolling out a new product or a brand looking to expand, market research is the foundation of success. What is Market Research? So, lets explore some of the importance of market research.

Marketing 52

Marketing Social Media How To Trends 52

NetBase

AUGUST 3, 2020

Word of mouth is still the best way to find and engage with new consumers, and social media works much the same, with the use of micro-influencers! They can offer your brand masterful marketing lessons. And harnessing the power of influencer marketing could help boost your visibility and credibility in the eyes of consumers.

Marketing 97

Marketing Social Media Fashion Advertising 97

C3Centricity

JUNE 5, 2019

Most marketers will soon be leaving on their annual vacation and are realising just how little time they will have left to meet them when they return. Insight #MRX #Marketing #Brand Click To Tweet. Brand #Marketing #BrandBuilding Click To Tweet. Talk to customers if you can, or watch and listen to discussions on social media.

Brands 235

Brands Social Media Advertising Measurement 235

SmartMessage Blog

MAY 16, 2023

Social media marketing has become a crucial aspect of business strategy in today’s digital age. Today, billions of users use social media platforms. Businesses invest heavily in social media to reach a larger audience and increase brand awareness. What is Social Media Marketing?

Social Media 52

Social Media Marketing Advertising Video 52

BirdEye

NOVEMBER 21, 2023

In some ways, the transformative process of gem cutting is similar to the journey of jewelry store marketing. You must get clear on who you’re marketing to, win their trust, and convince them to purchase. Table of contents What is jewelry store marketing? The tricky part is that there’s no “right” way to do it.

Marketing 111

Marketing Social Media Advertising Brands 111

LiveChat

MAY 3, 2019

Brands are nothing without a social media presence. Social media campaigns are there to peak the brand’s revenue through creative and attractive opportunities for their customers. From big fishes to small ones in the market ocean, the holiday or a special event doesn’t slip away quietly. 2019 is here to inspire us.

Social Media 53

Social Media Marketing Video Fashion 53

Helen Dewdney

SEPTEMBER 15, 2021

I keep saying that social media isn’t always the best way to complain! Consumers who had complained about an online order from major technology, fashion, DIY and homewares retailers during the pandemic were surveyed to ask about their experiences. It is instead taken offline to phone or email. According to the Which?

Social Media 64

Social Media Chatbots Retail Fashion 64

C3Centricity

SEPTEMBER 14, 2020

” This, he claims, is the moment when executives fail to see how customers and markets are shifting. The new Kodak Moment is when executives fail to see how customers & markets are shifting #retail Click To Tweet. This is why smaller stores in strategic localities will develop faster in developed markets. Conclusion.

Retail 299

Retail Apparel Trends Transportation 299

Optimove

MARCH 11, 2025

Brands that harness AI gain a competitive edge, fostering deeper loyalty and driving revenuejust as Swifts marketing strategies anticipate what keep fans engaged, album after album Era after Era. Tailored Marketing Campaigns AI-driven insights allow brands to craft relevant, timely messages that resonate with audiences.

Trends 52

Trends Social Media How To Analytics 52

Think Customers

JANUARY 17, 2025

When choosing when and where to adopt new technologies, brands should focus on how they can improve the customer journey and meet business goals, said Trang To, vice president of omni at Tapestry, which owns luxury fashion brands including Coach and Kate Spade. In 2025, 37% of U.S.

Report 52

Report Data Retail Social Media 52

InMoment XI

APRIL 26, 2022

How do they feel about your company’s social media presence? Paper surveys are sometimes looked at as old fashioned, but they do still reach an audience that can’t access many other forms of surveying. Telephone surveys are another more old fashioned method of surveying that has been around since landlines. Paper Surveys.

Survey 195

Survey Customer Experience Fashion Groups 195

NetBase

APRIL 17, 2020

With salons and boutiques alike forced to shut their storefronts amidst COVID-19, and so many people working remotely and rarely leaving their homes, beauty and fashion are falling from consumers’ priority lists. So, what are beauty and fashion brands doing to stay top of mind with their well-established customer base?

Fashion 64

Fashion Brands Effort Score Social Media 64

Thematic

FEBRUARY 24, 2025

Social media listening – Analyze comments, mentions, and discussions about your brand. Social media platforms – Where customers engage with brands, leave reviews and ask questions. By analyzing customer interactions across different channels, brands can personalize marketing and service strategies.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Second to None

APRIL 18, 2019

Marketing strategies inevitably change over time–especially when that time covers the birth of social media, a slew of technological advances and the blossoming of a new generation. In an effort to reach customers in a way that resonates with the current standards, influencer marketing came into existence.

Marketing 76

Marketing Customer Experience Social Media Fashion 76

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Brands are looking to AI to ramp up their marketing activities , taking what was once viewed as a science fiction fantasy and integrating it as a useful tool.

Customer Engagement 205

Customer Engagement Engagement Marketing Fashion 205

ECXO

JUNE 25, 2024

Enhancing User Research and Market Analysis AI tools trained on large language models can synthesize vast amounts of market and consumer data, uncovering insights that might be missed by human analysts alone. The use of AI in market analysis goes beyond merely identifying trends.

Customer Experience 156

Customer Experience Automotive Fashion Innovation 156

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. The goal is to enhance the customer experience, streamline operations, and achieve cost savings.

Contact Center 195

Contact Center Multi-Channel First Call Resolution Social Media 195