InMoment XI
OCTOBER 31, 2024
Consider including self-service options like chatbots for customers who don’t want to spend time with an agent. Invest in self-service options to enable customers to find answers faster if they are experiencing a basic issue. Reduce CPC by leveraging self-service options for basic queries and automating repetitive tasks.
Kayako
OCTOBER 13, 2015
We often look at self-service in terms of streamlining a process. The real reason that it’s worth creating good self-service content is that nothing beats it when it comes to building trust between you and your customers. So how do you make sure that your self-service content is the good, customer-rescuing kind?
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ShepHyken
NOVEMBER 17, 2021
Assuming that every other airline has these self-service digital options, what if one didn’t? More and more customers are looking for digital and self-service options. Customers prefer a self-service solution on the Internet over calling a company, being put on hold, potentially repeating their story, and more.
ijgolding
DECEMBER 11, 2014
If you want to check in from scratch or simply drop a bag, it is all done via self service terminals. It made me wonder why the process is self service – it would have been so much easier and quicker if I could have walked up to a desk and have a member of staff do it the ‘old fashioned way’!!
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands.
NICE inContact
AUGUST 6, 2019
However, this can undermine the brand reputation because consumers engaging the company through these channels are unlikely to get the answers or resolution they want in a timely fashion. 7) Incorporating AI capabilities for self-service. In fact, doing so ensures the most efficient, cost-effective way to solve many problems.
NICE inContact
FEBRUARY 5, 2019
This makes sense since many of the activities designed to acquire and retain customers and to deliver and support products and services all utilize the contact center in some fashion. Let’s assume you need better reporting and self-service options. But what do you do if your outdated call center can’t deliver?
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
If this is a situation can you relate to, then join us for this in-depth conversation with TechStyle Fashion Group, as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner.
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