Calabrio

MARCH 7, 2025

Lack of Support and Communication: Poor communication from management, inadequate support, and a lack of feedback can create a negative work environment. Provide early engagement and feedback. Regularly check in with new hires, offer support, and provide constructive feedback during the initial onboarding period.

Call Center 130

Call Center How To Contact Center Gamification 130

Comm100

FEBRUARY 6, 2024

Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.

Gamification 100

Gamification Engagement System Feedback 100

Customercount

JULY 12, 2019

CustomerCount has partnered with Noble Systems to integrate our first-class enterprise feedback management system with their industry-leading gamification platform to create powerful new levels of value for the processes of motivating employees and gathering customer feedback.

Gamification 73

Gamification System Feedback Industry 73

Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. What is Gamification?

Gamification 79

Gamification Contact Center Training Feedback 79

Lumoa

FEBRUARY 21, 2023

Primary Areas That Define the Impact of a VoC Program Sian Kerr shared the three key areas to consider when assessing the impact of a VoC or CX program: How Each Team Uses the Results Look at how individual teams can use the insights and feedback they get from customers. According to Kerr, the tactical side of things comes first.

Gamification 195

Gamification How To Customer Journeys Omni-Channel 195

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 73

Gamification Contact Center Engagement How To 73

Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. Others might be motivated by gamification. Seek feedback when a customer leaves. They don’t have a strong opinion about what you think are the best features of your product or service. We’re not for everyone,” some brands will say.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Optimove

DECEMBER 31, 2024

Gamification in Engagement : Gamified loyalty programs and campaigns boost user participation and drive a 40% increase in repeat purchases. Voice of the Customer (VoC) : Actively incorporating customer feedback into campaigns increases satisfaction rates by 18%.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Customercount

OCTOBER 31, 2019

At CustomerCount, we value our client feedback so much that we use it to guide our innovations and enhancements including text analytics and gamification Continue reading → The post How customer feedback fuels our innovation appeared first on CustomerCount.

Innovation 66

Innovation Feedback Gamification Analytics 66

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. Feedback can be collected regularly from staff; agents are well placed to highlight any roadblocks or barriers to success.

Call Center 196

Call Center Self Service Strategy Contact Center 196

Calabrio

AUGUST 7, 2019

ICCU invites agent representatives from each team to weigh in on important decisions, such as adherence goals, uses of gamification, scheduling policies, new program rollouts, etc. The credit union has constructed a new building to house a state-of-the-art contact center and IT operations.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

Feedbackly

JULY 17, 2023

The University of Turku’s Climate Nudge project focused on promoting sustainable transportation, and to gather comprehensive data about their project, they teamed up with Feedbackly , a customer experience management and feedback platform.

Gamification 52

Gamification Feedback Transportation Travel 52

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

Clicktools

JUNE 8, 2017

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Processes and associated scoring in your gamification rules need to be established so that agents can categorize calls that needed additional time or escalation. In that kind of game, everyone wins.

Gamification 53

Gamification Call Center Culture System 53

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52

delighted

APRIL 27, 2021

For many product managers, customer feedback is the key to making a product successful. The most valuable product feedback comes from clear questions, carefully structured scenarios, and making the most of your time with the customer. Adding a survey into the product itself allows for feedback when the product is top of mind.

Feedback 98

Feedback Survey Management Net Promoter Score 98

TechSee

JUNE 4, 2019

Lessonly for Chrome is an engaging onboarding platform that provides agents with individualized learning, practice opportunities in real-life customer service scenarios, and clear feedback and insights that help pinpoint areas for further improvement. Gamification is an immersive, exciting experience that engages and motivates agents.

Call Center 117

Call Center Training Technology Gamification 117

NICE inContact

MARCH 29, 2018

And agents stay motivated With inView’s gamification capabilities, get continual feedback on their performance and modify their schedules quickly and easily. Issues are identified and addressed immediately. Scaling up and down with seasonal call fluctuations is a snap.

Average Handle Time 120

Average Handle Time Contact Center Gamification Retail 120

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

rethinkCX

FEBRUARY 17, 2025

Encourage Customer Feedback & Act on It Customers feel valued when their opinions are heard. Conduct surveys, monitor online reviews, and actively engage with customer feedback to continuously improve your products and services ( Qualtrics ). Gamification in loyalty programs to boost engagement.

Loyalty 52

Loyalty Brands Loyalty Programs Rewards Programs 52

NICE inContact

JULY 25, 2019

2) Ask for Feedback. The ability for agents to give feedback and communicate how they feel is a way to engage them that doesn’t require a promotion or raise. Challenges can consistently be given through gamification tools. 4) Help Your Agents Set a Career Path. Employees don’t want to be stagnant.

Call Center 141

Call Center Gamification Contact Center Social Media 141

NICE inContact

JANUARY 23, 2019

Gamification encourages agent engagement and drives desired outcomes. Improve Agent Performance: inView can help you drive agent awareness and accountability, and provide transparent performance KPIs, empowering your agents with insight into the specific area(s) they need to focus on to improve their performance.

Contact Center 137

Contact Center Management Gamification Call Center 137

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. Product insights: can you quantify the volume and value of community feedback on your product? The three stages of digital community platform evolution.

How To 52

How To Roadmap Self Service Gamification 52

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. How are you showing customer feedback to your team? The big takeaway: Gamification works because it makes the boring stuff fun. What you should actually do: Listen up: Forget the score—dig into the real feedback. 😊 If you ever.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Gainsight

MARCH 19, 2025

Reducing support costs, boosting customer retention, or capturing valuable feedback? Use gamification tools like badges and ranks to celebrate and motivate community involvement. Listen to your members, adapt to feedback, and stay responsive. Clarify Your Community Goals What do you want your community to achieve?

Management 52

Management Gamification Customer Retention Loyalty 52

NICE inContact

AUGUST 1, 2017

Additionally, think about the last time you provided verbal feedback about lagging performance. In engaging with others, psychologists suggest striving for the 5:1 rule – try to provide five instances of positive or neutral feedback for every negative instance. If you are like most of us, the latter probably outweighs the former.

Contact Center 122

Contact Center Gamification Feedback Meeting 122

TechSee

SEPTEMBER 2, 2020

For example, Miro empowers multiple agents to work together on a virtual whiteboard, providing visual feedback in real time, making it an ideal tool for remote collaboration. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification. billion from 2020 to 2024.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

Playvox

FEBRUARY 13, 2024

Gamification: Sometimes A Contact Center Can Be All Fun And Games Contact center gamification includes a range of tactics to incorporate friendly competition, recognition, and a sense of achievement. Gamification breaks up the daily routine while promoting team collaboration. The gamification software Kahoot!,

Contact Center 88

Contact Center Gamification Measurement Training 88

Retently

AUGUST 15, 2024

Now, think about how you’d feel if, after that interaction, the store reached out to ask about your experience and actually used your feedback to make things better. CSAT Software: More Tools, More Choices When it comes to gathering customer feedback in ecommerce and retail, CSAT is the favored option.

Ecommerce 106

Ecommerce Retail Software Brands 106

NICE inContact

MARCH 13, 2019

A performance management platform also provides data transparency for all levels of the organization, provides holistic view through data aggregation from disparate data sources, engages and retains employees through gamification, coaching and feedback mechanisms, and SO much more. the answer is YES!

Report 136

Report Management Average Handle Time Gamification 136

Calabrio

JUNE 17, 2019

In addition, employees want insight into the impact their time and effort have to customers and the organization through feedback sessions, reporting and recognition. Add Gamification. Contact center employees want to ensure that any organization they join will allow them the freedom they require to enjoy this balance.

Contact Center 100

Contact Center Gamification Management Call Center 100

NICE inContact

NOVEMBER 6, 2018

You need to train agents if and when required, and share lots of quality, actionable feedback. They also will self-manage and appreciate gamification ! Also, keep in mind that agents are getting younger. And remember to measure Agent Satisfaction – it will reflect in Customer Satisfaction!

Contact Center 122

Contact Center Tips Management Contact Center Software 122

CSM Magazine

JUNE 10, 2021

If contact centres can raise their profile and share this feedback with the relevant department – who then fix the issue – the entire organisation wins. The product design team tweaking their models, marketing making changes to their campaigns and logistics altering their delivery practices, all based on customer feedback.

Gamification 105

Gamification How To Call Recording Analytics 105

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Additionally, agents can benefit from coaching and mentoring programs that provide ongoing feedback and guidance to help them improve their performance.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Alida

NOVEMBER 28, 2017

While Red Bull sees gamification as enabling a successful community, Scripps has learned it’s not about offering prizes, it’s about authentic, two-way conversations, said Etela. Showing customers how their feedback has impacted the company drives engagement. Create a process. Upfront investment pays off.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. This is a mistake as those employees who don’t receive consistent feedback, are more likely to become disengaged and even seek opportunities elsewhere.

Management 88

Management Gamification Contact Center Policies 88