Retently

APRIL 5, 2024

Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it. In-store events are another way to enrich the brand perception, creating a sense of community and excitement.

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySensum

JULY 19, 2023

Give Your Customers What They Want Nike is indeed winning hearts with its personalization in retail strategy, and one of the key ways they achieve this is by leveraging customer feedback. After listening to the Voice of the Customer, Apple realized that its customers might benefit from additional workshops and tutorial sessions.

Retail 40

Retail Examples Customer Experience Social Media 40

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Call Center Management Gamification 52

SurveySparrow

SEPTEMBER 29, 2023

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Read More: 10 Best Customer Experience Books of All Time Why is a Customer Experience Workshop Important?

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

NobelBiz

JUNE 5, 2023

Embracing a culture of continuous learning, investing in agent training, and fostering a mindset of innovation are also crucial elements in remaining agile and adaptable as an outbound call center. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3.

Contact Center 84

Contact Center Gamification Training Chatbots 84

TechSee

JUNE 4, 2019

Lessonly for Chrome is an engaging onboarding platform that provides agents with individualized learning, practice opportunities in real-life customer service scenarios, and clear feedback and insights that help pinpoint areas for further improvement. Gamification is an immersive, exciting experience that engages and motivates agents.

Call Center 117

Call Center Training Technology Gamification 117