CSM Magazine

OCTOBER 21, 2024

User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort. Gamification can work wonders here too. And just as importantly: respond. Even a simple, ‘We’re on it!’

Retail 52

Retail Engagement Customer Experience Tips 52

InteractionMetrics

FEBRUARY 20, 2025

Get a Third Party to Conduct Your Surveys If you want NPS feedback you can trust, avoid running surveys in-house. Close the Loop Quickly Speed matters when addressing customer feedback. Responding to both ends of the spectrum shows customers their feedback is truly valued. Now, were here to share that knowledge with you.

NPS 52

NPS Net Promoter Score Strategy How To 52

SurveySparrow

FEBRUARY 22, 2024

Customer Support and Feedback Tools: Listening and Responding to Customer Needs THE key to successful customer retention is listening to what they say. And for this, customer support and feedback tools are essential. These features enable you to collect and manage customer feedback. Let’s get to it.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Retently

APRIL 5, 2024

By integrating backend systems and employing omnichannel feedback strategies, retailers can build a consistent and coherent journey that delights customers and sets the stage for lasting loyalty. This isn’t just a happy coincidence; it’s the power of customer feedback in action.

Retail 78

Retail Engagement Strategy Customer Experience 78

ShepHyken

FEBRUARY 18, 2024

My Comment: Lately, I seem to be attracted to articles on loyalty programs. Perhaps that’s why you’ll find at least two articles about loyalty in this week’s roundup. Our CX research finds that 76% of customers are more likely to return to a company with a rewards or loyalty program. Seriously, there are good tips.

Customer Service 65

Customer Service Net Promoter Score Loyalty Programs Gamification 65

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Now when you understand and improve this rate by using a customer feedback platform then you can boost your business’s profitability. ” The loyalty programs reward your customers for their repeat business.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

SurveySensum

JULY 9, 2024

Closing the Feedback Loop Back in 2012, Starbucks bought the bakery chain La Boulange for $100 million but unfortunately, that’s when its satisfaction rate fell 3% from the previous year. These are not my words – they were actual customer feedback given by regular customers. Their Loyalty Programs.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

ProProfs Chat

APRIL 25, 2019

# Ask for Customer Feedback and Work Towards Implementing It. Make use of Net Promoter Score software to track customer trends and collect actionable feedback. Use the opinions and feedback from customers to resolve issues at the earliest. Build a Customer Loyalty Program.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

NOVEMBER 20, 2023

Birdeye Birdeye gives businesses everything they need to harness customer feedback and transform it into marketing fuel. It offers features like visual marketing tools and loyalty program integration to enhance the customer experience. SaaSquatch SaaSquatch streamlines referral programs for SaaS and subscription-based companies.

Software 64

Software Marketing Multi-Channel e-support 64

Currency Alliance

JUNE 21, 2018

Compare that to a traditional loyalty program such as Amex or Tesco Clubcard, where that level of spend would have left you with around $0.40 A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. Gamification, for instance.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

BirdEye

DECEMBER 8, 2022

Your business can use bookmarking sites to share pages you find valuable with your followers, identify trending topics in your industry, and share content within your team for feedback and ideas. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting.

Social Media 98

Social Media Brands Video Entertainment 98

Currency Alliance

MAY 20, 2024

Back in 2017, when interchange fees were slashed by the European Union, most banks’ response was to simply to give up on their loyalty program; this was lazy and a huge strategic mistake. Every bank needs a loyalty strategy – even if they don’t have a points-based loyalty program.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

Happy or Not

AUGUST 21, 2024

A striking 79% of consumers report a strong relationship with their favorite brands, whether through memberships, loyalty programs, or branded subscriptions. These loyalty avenues pay off, enabling customers to deepen their loyalty and investment. CX programs build brand loyalty for you Everyone wants to be heard.

Loyalty 36

Loyalty Strategy Retail Gamification 36

SurveySparrow

JANUARY 14, 2020

Retained customers will provide feedback. Customers that you manage to retain are more likely to provide you with valuable feedback. In fact, if you happen to take action based on the feedback that you get, they are more likely to be loyal to you. Get their feedback regularly with the online survey tools like SurveySparrow. #4

Customer Retention 52

Customer Retention Gamification Loyalty Programs Feedback 52

CSM Magazine

SEPTEMBER 8, 2023

Gamified Loyalty Programs The world loves games, and e-commerce is no exception. Gamification is like the sprinkle of excitement atop the cake of shopping. And remember, always prioritize customer feedback. It makes the experience fun, engaging, and, most importantly, rewarding.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

DCX

JUNE 11, 2024

Strategy #1: Gamify Customer Engagement The Power of Gamification Wouldn't it be awesome if engaging with your brand was as addictive as playing Candy Crush? That's what gamification can do for you. Case Study: Duolingo's Language Learning Magic Duolingo is a prime example of a company that has mastered gamification.

Strategy 52

Strategy Gamification Case Study Innovation 52

SurveySensum

JULY 19, 2023

Give Your Customers What They Want Nike is indeed winning hearts with its personalization in retail strategy, and one of the key ways they achieve this is by leveraging customer feedback. One notable example of this is their introduction of the program ‘Nike By You.’ One such brand that wins this is Tesla.

Retail 40

Retail Examples Customer Experience Social Media 40

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? People love games.

Gamification 11

Gamification Customer Success Social Media Loyalty 11

ProProfs Chat

JUNE 30, 2020

Create better customer loyalty programs. And who can resist an online quiz with instant feedback?” Loyalty 3.0: How to Revolutionize Customer Employee Engagement with Big Data and Gamification. These books can help you: Work towards better leadership strategies. Understand your team members better.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Optimove

NOVEMBER 25, 2024

By understanding what drives loyalty and engagement, marketers can allocate resources more efficiently, focusing on those with the greatest long-term potential. Post-Purchase Engagement and Loyalty Programs More than half of consumers appreciate personalized experiences during post-purchase engagements.

Trends 108

Trends Technology Tips Marketing 108