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Leverage churn prediction tools, feedback, and usage data to analyze key factors driving customers away. Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. Leverage guides, webinars, video tutorials, and newsletters to inform customers.
In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. How do they apply customer feedback to enhance and transform the customer experience? GamificationGamification is all the rage in survey research and for good reason!
Or maybe they have been trying to share feedback , but don’t feel heard. Ask for input – don’t just offer training or webinars that are solely product-centered. Others might be motivated by gamification. Seek feedback when a customer leaves. Ask for what might be missing.
3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. Product insights: can you quantify the volume and value of community feedback on your product? The three stages of digital community platform evolution. appeared first on ChurnZero.
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?
They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Personalized Agent Training The adoption of digital gamification is a major component of this change. Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction.
When businesses are transparent, engage with their customers online, and repost their stories, it shows that they truly listen to feedback and customer experiences. When you add gamification to it, you have one of the best Instagram story ideas – Polls. Take a look at how Ikea uses user-generated content in their stories.
This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. This feedback can highlight specific areas where agents excel or need improvement. Use this feedback to make informed improvements.
But with Playvox’s automated scorecards, evaluation, and coaching templates, as well as its workload management tools, contact center leaders have confidence that agents are participating in regular evaluations and receiving timely feedback to ensure they’re delivering the desired customer experience – even when remote. Listen here.
The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?
During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.
Market Research Webinars. But, it’s not just the channels that are important here; it’s the way in which those channels and available technology are used.
At CX University, we’ve seen increasing customer engagement as we learn from customer feedback and make improvements to the customer/learner journey. Feedback: Feedback is essential for promoting a positive learner experience. Personalization: Personalization can help create a more positive customer experience.
On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Your business can use bookmarking sites to share pages you find valuable with your followers, identify trending topics in your industry, and share content within your team for feedback and ideas.
Gather and prioritize product feedback all in one place. Create closed beta groups with select users for testing and feedback—fostering a sense of inclusion and significance. Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, discusses opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Leveraging gamification and social media tactics to facilitate shorter, more engaging surveys. Market Research Webinars.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Market Research Webinars.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Voice of the Customer Webinars.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Voice of the Customer Webinars.
By offering exclusive rewards to loyal customers and promptly responding to their feedback, the coffee shop not only encourages repeat purchases but also fosters a sense of loyalty among its patrons. If hosting physical events is not feasible, consider hosting webinars instead.
But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded. Have more frequent feedback sessions with your agents and offer ways for them to give you feedback too.
Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.
Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.
Journey Mapping and Actioning Your Feedback - With insights and feedback uncovered during interviews with our Marketing customers in August, September, and October, we're making improvements in key areas we identified. Webinars & Events. Community Analytics: 8 Best Practices You Don’t Want to Miss! January 21, 2021.
Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Advanced Feedback Analysis. Feedback Forums. Employee Feedback Software.
Here is the fourth and final set of observations… Issue 4: Companies need to learn from both direct and indirect feedback as fast as possible to improve the overall experience. The negative feedback will often be your most valuable. Building gamification into your experience helps people feel involved.
Podcast] Gamification in the Wild: Giving back to build Brand Loyalty Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Khoros Roadmap Webinar Watch On Demand. Communities.
Introduce gamification. Consider these strategies to strengthen members’ ties with your community and brand: Drive engagement with advanced gamification techniques. Highlight members success stories in a series of webinars, workshops, or meetups. Offer genuine appreciation and feedback.
Rather, keeping a pulse on how your agent is performing (which can inform how they’re likely going to respond to your feedback), and how they’re going to create actionable change in their behavior as a result, is another critical part of coaching. But that doesn’t mean overlooking the agent as an individual in any way. Keep it simple.
Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. Quality assurance reviewers may give feedback based on only one or two recorded calls, which the agent may not see as representative of their overall performance.
Benefit surveys are a great way to collect feedback from your employees. Take Action on Employee Feedback. But are you taking timely action on the feedback? When employees see that their voice is being heard and their feedback is being implemented, they feel more inclined to share their opinion in the future.
Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. Feedback should be clear and succinct so it’s easy to digest. Be sure to balance periodic one-to-many training sessions with daily 1:1 feedback from managers. Incorporate customer feedback into training.
A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. Improve the Process with Onboarding Surveys: Utilize surveys to gather feedback on the onboarding experience. By gamification. Your customers feel the same way.
QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. AI can then assist the analyst to score and provide feedback. AI can also provide feedback to justify the scoring and also help agents improve.
Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.
During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.
If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.
Two important components in gamification are surprise and delight. Provide Feedback and Reward Users. Reinforce positive behavior and provide feedback. Upcoming Webinar. But I only access such services when required. For some applications, it’s hard to impact the daily routine of their users. As simple as 1,2,3, right?
In our webinar, Reviving a community to support your customer success team , Shauna shares how to get your team engaged in your community and strategies to revive a community that’s running out of steam. When announcing the launch of your community, what channels and formats do you recommend (email, video, live webinars, etc.)?
You can conduct workshops, webinars and focus groups to make this a part of your culture. It uses gamification to keep people hooked to the app. By introducing gamification, not only do they keep the customers engaged, but they also reduce and increase their retention rate. Collating feedback.
Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries! Tony: Wonderful.
There are different functions handled by the customer support department, from solving technical problems to documenting everything and giving product feedback. You can conduct product, website, and customer feedback surveys along with NPS and customer exit surveys from here. Its recording feature lets you create webinars. .
Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. Feedback should be clear and succinct so it’s easy to digest. Be sure to balance periodic one-to-many training sessions with daily 1:1 feedback from managers. Incorporate customer feedback into training.
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