InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

InMoment XI

FEBRUARY 7, 2024

Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. It’s a common struggle to effectively analyze this data, and then leverage it to optimize their customer experience (CX) efforts. This is where integrated CX comes into play.

Hotels 195

Hotels Guest Experience Travel Social Media 195

ECXO

DECEMBER 25, 2024

But meeting these expectations effectively requires companies to truly listen to their customersa fundamental pillar of excellent customer experience. 153 Listening to Customers: The Foundation of CX and Growth At the heart of exceptional CX lies the ability to listen and act on customer feedback.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

InMoment XI

AUGUST 1, 2024

Positive sentiment can lead to increased customer loyalty and advocacy, while negative sentiment can signal issues that need to be addressed to prevent customer churn. This analysis helps businesses understand the underlying emotions and attitudes expressed by customers, providing actionable insights to improve the customer experience.

Measurement 195

Measurement Effort Score How To Hotels 195

BirdEye

APRIL 1, 2025

Youll learn how to collect and respond to feedback, avoid negative publicity, implement the right tools, and ultimately turn your reviews into revenue. Builds guest trust 2. Defuses negative feedback 3. Motivates more feedback 4. Use the review feedback loop 2. Table of contents What is hotel review management?

Hotels 52

Hotels Management Guest Experience Hospitality 52

BirdEye

DECEMBER 27, 2024

It requires regular updates to showcase seasonal menus and special events and prompt responses to customer feedback. This active management shows potential customers that you’re engaged and care about their dining experience. Follow up meaningfully after private customer feedback before requesting public reviews.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52