Opinionator

FEBRUARY 22, 2021

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 86

Feedback Case Study Guest Experience ROI 86

DCX

OCTOBER 22, 2024

More importantly, it transformed how they approached customer experience, prioritizing customer feedback in future strategic decisions. Gather feedback, iterate quickly, and test again. Learn More "But how do I show ROI on failures?" They listened to guest feedback, analyzed usage patterns, and iterated rapidly.

Social Media 52

Social Media e-support Innovation Course 52

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 94

Feedback Case Study Guest Experience ROI 94

Alida

JANUARY 26, 2017

Owner Arthur Blank has instilled a culture of fan-centricity, mandating everyone in the organization to deliver a superb experience. Instead of obsessing over the ROI of everything, the company believes that dollars and cents will work themselves out later if the fan experience comes first. “We

Sports 90

Sports Entertainment Tips Guest Experience 90

BirdEye

JANUARY 24, 2025

Use video storytelling to share guest experiences and emotional narratives. These practical strategies will help your hotel brand’s social media engagement with its target audience, generate higher ROI, and make your social media campaigns more impactful. This transparency enhances your hotel business credibility.

Social Media 52

Social Media Hotels Strategy Marketing 52

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 88

Feedback Case Study Guest Experience ROI 88

Opinionator

NOVEMBER 29, 2020

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. When a guest can deliver on location, instant guest feedback, even as they are consuming the service. Specifically: .

Feedback 52

Feedback Case Study Guest Experience ROI 52

SurveySparrow

JUNE 30, 2023

Measures success through usability testing, user feedback, task completion rates, and conversion rates. The Power of Customer Experience (CX) Design: Why It Matters At its core, customer experience design is about putting your customers at the heart of your business strategy. Here’s a glimpse into the CX design process: 1.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Michel Falcon Experience

APRIL 11, 2019

The example that I give, is that when I go home back to Vancouver on December 20th this year for the holidays, and I spend time with my mom, going on a walk with her, or cooking her something to eat, am I asking myself, “What is the ROI of doing this for my beautiful mother?” ” Of course not. That would be psychotic.

Culture 60

Culture Leadership Hospitality Meeting 60