Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. They’re also getting a lot of patient feedback about more 45-minute drives for that facility. She’s on LinkedIn here.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

BirdEye

DECEMBER 27, 2024

It requires regular updates to showcase seasonal menus and special events and prompt responses to customer feedback. This active management shows potential customers that you’re engaged and care about their dining experience. Follow up meaningfully after private customer feedback before requesting public reviews.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

inmoment

APRIL 5, 2019

If you’re in the food service industry , then you’re no stranger to the guest experience. In fact, the customer experience (CX) and food service industries have evolved together overtime. Well, the food service industry was one of the first to embrace the idea of customer experience. What do I mean by this?

Guest Experience 40

Guest Experience How To eBook Touchpoint 40

inmoment

AUGUST 27, 2019

So if your restaurant isn’t available on food delivery apps, guests may move on to your competition. . But those wary of jumping on board with a restaurant delivery brand like Grubhub and DoorDash worry about putting their guests’ experience—from the state of the food at arrival to the speed at which it arrives—in someone else’s hands.

Guest Experience 40

Guest Experience Brands eBook Survey 40

inmoment

APRIL 22, 2019

While these statistics may seem grim, focusing on guest experience can help to revitalize the numbers. The first trend that stood out was how important frontline employees continue to be in the guest experience. A leader of a large Mississippi-based franchise group noted: “we have two businesses: people and pizza.”.

Guest Experience 40

Guest Experience Trends Engagement Conference 40

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Central to Airbnb’s customer-centric approach is the Net Promoter survey – a strategic tool for understanding guest satisfaction and loyalty.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

SurveySparrow

JUNE 28, 2023

Customer experience refers to the overall perception customers have of a company based on their interactions and engagements throughout their journey. It encompasses every touchpoint, from the first point of contact to post-purchase support. Example: Netflix regularly collects feedback through user ratings and reviews.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

SurveySparrow

JUNE 30, 2023

Understanding Customer Experience Design What is CX design, you ask? Customer experience design, often abbreviated as CX design, revolves around designing customer experiences with a customer-centric approach. By empathizing with customers, businesses can anticipate their needs and deliver personalized experiences. #2

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

ReviewTrackers

MAY 11, 2018

The end-to-end guest experience — from research and reservations to ordering, delivery, consumption, and payment — can now happen in a handful of screen taps or mouse clicks. Those that implement service-inclusive pricing, meanwhile, experience a ratings drop of only about a 10th of a point. Nurture digital channels.

Customer Satisfaction 93

Customer Satisfaction Guest Experience Trends Tips 93

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

BirdEye

MARCH 3, 2025

According to Birdeye Online Reviews Report 2023 on multi-location businesses, 67% of consumers share negative experiences with family and friends, and 62% switch to competitors. In this blog, well explore 12 simple yet effective steps on how to improve customer experience in a restaurant. Let’s understand how: 1.

Customer Experience 52

Customer Experience Strategy Social Media Guest Experience 52