Thematic

MARCH 26, 2025

Yet, 56% of dissatisfied customers never voice their concerns—they simply leave​ Meanwhile, businesses that actively listen to feedback grow 41% faster than competitors​ The most successful companies create a structured system—a customer feedback loop—to analyze feedback and act on it continuously.

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Feedback Social Media Analysis Survey 62

Thematic

OCTOBER 30, 2024

It doesn’t matter what industry you’re in – customer experience (CX) is a critical component of customer acquisition, retention, and loyalty. However, raw feedback data taken at face value can miss the mark and lead to flawed assumptions about what customers really care about. What is voice of the customer?

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Voice of Customer Examples Industry Handbook 62

Thematic

MARCH 20, 2025

Every day, customers leave a trail of feedback in online reviews, social media posts, and surveys. Instead of manually sorting through thousands of comments, topic modeling groups similar feedback into themes like “slow performance” or “missing integrations,” helping teams prioritize improvements.

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Analytics Social Media Banking Analysis 62

Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. Ready for a primer on becoming a product-led growth pro?

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Handbook Roadmap ROI Strategy 52

Thematic

APRIL 3, 2025

It helps businesses make sense of messy, unstructured feedback and turn it into something that actually improves service, products, and customer relationships. Exponential growth in unstructured data (social media, emails, customer feedback). Because customers are tired of slow responses, generic replies, and unresolved issues.

Analytics 62

Analytics Trends Marketing Social Media 62

Gainsight

NOVEMBER 10, 2021

Positive user experience is paramount. The consumer’s experience is more important than ever. Product-led growth focuses on user experience and improving the way they enjoy your product. . Here are a few reasons why: It deepens product connections by lining your decisions up with the user’s needs.

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Analytics How To Handbook User Experience 52

Happy or Not

DECEMBER 23, 2021

We remodeled our Help Center (formerly the Customer Community), and did an overhaul of our Handbook based on our customer’s feedback to deliver improved materials and an enhanced user experience. . Next up is to continue developing the Handbook to make it even more useful to our customers’ needs.

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Handbook Touchpoint User Experience Video 36