eglobalis

OCTOBER 9, 2024

When customers provide feedback, especially in the B2B space, the temptation is often to take their requests at face value and immediately begin development. The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined.

Feedback 511

Feedback ROI Innovation B2B 511

eglobalis

FEBRUARY 3, 2025

Samsung uses AI to analyze customer feedback and improve its B2B solutions, ensuring that its products and services align with client needs. Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews.

B2B 385

B2B Customer Journeys Customer Experience Chatbots 385

ECXO

JULY 10, 2024

Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric.

Metrics 374

Metrics Analysis Feedback NPS 374

eglobalis

JANUARY 7, 2025

The goal is to create low-fidelity prototypes quickly to gather feedback. The emphasis is on creating something users can interact with to provide actionable feedback. By working iteratively and incorporating client feedback, Siemens developed a solution that minimized equipment downtime while improving operational efficiency.

B2B 288

B2B Company Customer Journeys Innovation 288

InMoment XI

MAY 14, 2024

In the healthcare industry, your reputation is built on trust and credibility. And, in a time where opinions are formed in an instant and shared in a second, online reputation management has never been more important for healthcare organizations. What is Healthcare Reputation Management?

Healthcare 195

Healthcare Management Hospitality Analysis 195

InMoment XI

SEPTEMBER 18, 2024

In today’s healthcare landscape, patient expectations are higher than ever. So, what does it take to create an exceptional customer experience in healthcare? Discover the most important factors, common challenges, and top trends shaping the future of healthcare customer experience—and how you and your organization can lead the way.

Healthcare 195

Healthcare Customer Experience Wait Times Touchpoint 195

Experience Investigators by 360Connext

APRIL 1, 2025

What happens when you bring together experience leaders from healthcare and elite sports education? Meet Heather Brace , Chief People Officer at Intermountain Healthcare with its 68,000 employees across six states, and Mike Milliron , Chief Operating Officer at IMG Academy, the world-renowned training ground for elite athletes.

Customer Experience 143

Customer Experience Healthcare Sports Conference 143

InMoment XI

OCTOBER 14, 2024

Sending survey requests to your customers is a great way to collect feedback and show them that you’re willing to listen. For instance, if they interact with the business once a week but receive feedback requests daily, they are likely to stop participating in future surveys altogether. The survey itself is exhausting to complete.

Survey 195

Survey How To Hospitality Feedback 195

Comm100

APRIL 12, 2023

Accessibility is critical in healthcare. Clearly, healthcare providers face a need to communicate with their patients in an accessible way. Accessibility through remote care One of the most significant ways that live chat helps to improve accessibility in healthcare is by enabling remote care delivery for patients.

Healthcare 246

Healthcare Video Communication Government 246

Lumoa

APRIL 17, 2018

We have been talking a lot about how important it is to take actions on customer feedback. Customer feedback is the essential unlimited source for development and inspiration for the whole company. Customer feedback in marketing automation Do you have resources to communicate directly with your customers in a personally?

Feedback 276

Feedback Software Healthcare Culture 276

InMoment XI

SEPTEMBER 16, 2024

What is Patient Feedback? Patient feedback is the opinions, reviews, and thoughts that healthcare organizations gather from their patients. From the healthcare contact center to the doctor’s diagnosis, each step of the patient journey presents an opportunity to learn about patient expectations and behavior.

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

InMoment XI

APRIL 24, 2024

In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. What is a Healthcare Contact Center? Why are Healthcare Contact Centers Important?

Contact Center 195

Contact Center Healthcare Contact Center Software Insurance 195

InMoment XI

AUGUST 14, 2024

Unlock the full potential of your customer feedback with InMoment’s AI-powered solutions. What Is AI Customer Feedback? In today’s fast-paced business landscape, understanding customer sentiment and feedback is more critical than ever. What are the Benefits of AI for Customer Feedback?

Feedback 195

Feedback Customer Experience Social Media Hotels 195

InMoment XI

DECEMBER 5, 2024

With customer feedback influencing decision-making, a strong reputation is your key to standing out in a competitive space. For example, closing the feedback loop with a disgruntled member can turn them into a loyal advocate. Monitor and Respond to Feedback Implement a member feedback loop by monitoring and responding to feedback.

Management 195

Management Social Media Financial Banking 195

Experience Matters

MAY 21, 2020

While 11% have been laid off or temporarily furloughed, the remaining employees provided feedback on their COVID work environment. The post Education And Healthcare Employees Are Most Impacted By Companies’ COVID Response appeared first on Experience Matters. We found that: Most people are working from home.

Healthcare 188

Healthcare Company Report Survey 188

InMoment XI

DECEMBER 18, 2024

It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. For example, sentiment analysis is an NLP algorithm that categorizes feedback as positive, neutral, or negative. Responding to customer feedback within 24-48 hours can boost retention by over 8.5%.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

CSM Magazine

DECEMBER 2, 2024

In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service.

Healthcare 52

Healthcare Customer Service Strategy How To 52

AWS Machine Learning

MARCH 18, 2025

In the rapidly evolving healthcare landscape, patients often find themselves navigating a maze of complex medical information, seeking answers to their questions and concerns. This solution can transform the patient education experience, empowering individuals to make informed decisions about their healthcare journey.

Healthcare 112

Healthcare Analysis Knowledge Base Report 112

InMoment XI

DECEMBER 10, 2024

Leverage churn prediction tools, feedback, and usage data to analyze key factors driving customers away. Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. This type of churn indicates issues beyond dissatisfaction, such as inadequate payment processing.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

NOVEMBER 26, 2024

Example: A provider working to improve customer experience in healthcare maps out the patient’s journey, internal systems, staff interactions, and other elements needed to deliver a quality healthcare customer experience. Create a visual representation of the journey using a customer journey map template.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

NOVEMBER 19, 2024

Here are some of the problems these hallucinations cause in key sectors: Healthcare AI has become a significant part of healthcare workflows. This is helpful for healthcare and contact centers, enabling them to understand their clients and respond correctly. One of its most notable applications is transcribing medical visits.

Contact Center 195

Contact Center Healthcare Training Financial 195

InMoment XI

NOVEMBER 7, 2024

Product Teams With customer experience automation, product teams can collect customer feedback , analyze customer usage patterns, and identify pain points in real time. These touchpoints could include onboarding, feedback requests, or follow-ups. This reduces response times and allows support teams to focus on complex issues.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

DECEMBER 17, 2024

The ideal candidate understands that only a fraction of customer feedback comes from surveys and that an effective customer experience program will source customer feedback from multiple sources in order to tap into the 85% of customer feedback that is unstructured.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

CSM Magazine

FEBRUARY 4, 2025

When healthcare professionals take the time to really talk to their patients, the benefits are undeniable. Here are five impactful ways to train healthcare staff to ensure better patient communication while enhancing the overall patient experience. Use peer reviews to provide constructive feedback post-role-play.

Healthcare 52

Healthcare Training Communication Culture 52

Uniphore

JANUARY 21, 2022

Few industries are as closely regulated as healthcare. healthcare costs. healthcare costs. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. Healthcare is no exception.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

InMoment XI

OCTOBER 23, 2024

Whether it’s agriculture, manufacturing, real estate, or healthcare, having a team of experts who are knowledgeable in that sector can significantly improve the customer experience. Moreover, these initiatives can also help encourage feedback to accomplish your customer experience management goals.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

OCTOBER 30, 2024

Here’s a quick breakdown of customer expectations by category: Health insurance customer experience : Customers expect easy access to healthcare networks. In fact, it’s one of the most impactful applications for collecting customer feedback. It partnered with InMoment to add over 30 contextual data points to each piece of feedback.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

InMoment XI

OCTOBER 29, 2024

Loyal customers help your business by: Purchasing your product or service repeatedly Recommending your brand to friends and family Boosting your engagement by interacting with you online Providing thoughtful customer feedback to help you improve The Importance of Customer Loyalty Customer loyalty is crucial to business growth and sustainability.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

PeopleMetrics

FEBRUARY 13, 2025

And with AI reshaping how we collect, analyze, and act on customer feedback, internal alignment has never been more critical. Without this, you cant send timely surveys or automate feedback collection. This is as true in 2025 as it was in 2017. Maybe even more so. Your Best Friend in VoC? True in 2017 and even more true today.

Analysis 109

Analysis Healthcare Feedback Analytics 109

BirdEye

MARCH 3, 2025

When engaged and informed, patients are more likely to take control of their well-being, follow treatment plans, and communicate effectively with their healthcare providers. So, how can healthcare businesses make this happen? That’s why effective patient engagement tools are crucial.

Healthcare 52

Healthcare Tools Engagement Social Media 52

InMoment XI

NOVEMBER 13, 2024

Through its partnership with InMoment, nib rolled out a closed-loop feedback process to improve the customer experience. InMoment’s data analysis capabilities give you the power to automatically sort through your customer feedback data and detect sentiments such as intent to churn.

Customer Retention 195

Customer Retention How To Analysis ROI 195

ECXO

JUNE 19, 2024

Improving Customer Feedback Mechanisms The ability to visualize concepts early in the design process allows for more precise and actionable consumer feedback. This iterative feedback loop enhances the final product, ensuring it resonates well with consumers and meets their needs effectively.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

AWS Machine Learning

APRIL 1, 2025

In this post, we explore practical strategies for using Constitutional AI to produce compliant content efficiently and effectively using Amazon Bedrock and LangGraph to build ConstitutionalChain for rapid content creation in highly regulated industries like finance and healthcare. Delete the SageMaker notebook instance.

Knowledge Base 110

Knowledge Base Healthcare Guidelines System 110

Experience Investigators by 360Connext

JUNE 8, 2021

If you don’t, then collect whatever feedback you can from inputs like social media and product reviews. Invite employee feedback for innovation. Several years ago, Cisco released a report about what healthcare providers and consumers want in healthcare. Healthcare is no different. If you have data, use it!

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

BirdEye

APRIL 10, 2025

This blog helps you identify authentic dentist feedback, where to find trustworthy sources, and how the most reliable clinics use GenAI tools to build online trust. Online dentist reviews also reflect how a practice handles feedback. For public healthcare clinics, NHS.uk hosts verified patient feedback. TopDoctors.co.uk

Feedback 52

Feedback How To Healthcare Wait Times 52

GetFeedback

APRIL 29, 2019

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. Phone support feedback. Purchase feedback.

Survey 265

Survey Net Promoter Score NPS Healthcare 265