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Bad Feedback Is the Best Feedback. Are You Listening For It?

Experience Investigators by 360Connext

As an employer, you need to provide oodles of feedback to employees to ensure they know what they’re doing, what they’re supposed to be doing, what they’re doing well and what they could be doing better. Bad feedback is BIG feedback! Difficult feedback is hard to take. Your employees hate their jobs.

Feedback 259
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7 Effective Ways to Collect Customer Feedback through Social Media

GetFeedback

That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. .

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Why New FTC Policies on Reviews and Ratings Matter for Your Business

InMoment XI

The FTC’s Updated Regulations on Reviews and Endorsements In August 2024, the FTC finalized new rules targeting fake reviews , deceptive endorsements, and manipulation of customer feedback. There are tools available that allow businesses to easily solicit reviews from their broader base of customers.

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How YETI Stays Ahead with Feedback

GetFeedback

How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements. Now with GetFeedback, we have concrete information that we can speak to.

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Why most companies miss the biggest financial benefits of customer feedback – by Guy Letts

ijgolding

So with the future health of the business at stake, it’s worth knowing how to keep each customer, and that’s where customer feedback comes in. But there’s a big problem with the way customer feedback and satisfaction surveys have traditionally been done which means they don’t deliver this enormous benefit. Customer feedback is broken.

Feedback 214
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Customer Feedback is a Gift Your Business Can’t Live Without

Steve DiGioia

I’m going to give you 8 simple questions you can ask any customer that will give you some of the best feedback you’ll ever get. Well, maybe you have been getting customer feedback but didn’t listen. And you believe your return policy is satisfactory as is since few people actually return stuff anyway ( Hmmm, I wonder why that is? ).

Feedback 185
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Transforming Your Competitive Advantage with Radical Consumer Centricity

C3Centricity

Monzo doesn’t just listen to customer feedback; it actively engages users in co-creating the bank’s services. By gathering and responding to feedback on features, policies, and services, Monzo has developed innovations like “Split the Bill” and “Savings Pots” based directly on user requests.