Remove Feedback Remove Policies Remove Poor Customer Service
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How YETI Stays Ahead with Feedback

GetFeedback

Similar to launching GetFeedback, I’m also involved in launching solutions like Salesforce’s Einstein Analytics, chat, and a new phone system that improve the customer experience and provide us the opportunity to refine internal processes. How does feedback play a role at YETI? How is YETI using GetFeedback today?

Feedback 220
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4 Ways Your Policies Can Ruin Your Customers’ Experiences

Win the Customer

It should be obvious that how you treat your customers is a vital factor in business success, yet many companies become so focused on implementing their policies and procedures that customer satisfaction can get overlooked. Here are four mistakes that can ruin your business in the eyes of its customers.

Policies 136
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What Came First COVID-19 or Poor Customer Service?

CSM Magazine

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.

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The Tale of Apex Gadgets: A Cautionary Tale of Ignoring Customer Experience

ECXO

His focus was always on innovation, so much so that he didnt pay much attention to customer feedback. Customers were starting to complain about poor customer service, confusing user manuals, and the lack of durability in newer products. They offered a 90-day return policy, no questions asked.

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Evolution of Customer Experience in E-Commerce 2023

Lumoa

Some of the trending tools and programs to help you offer outstanding online customer service include: A safe and secure website (with an SSL certificate ). Multiple customer support options. Clear and concise delivery and returns policies. Collecting customer feedback. Customer Satisfaction Analysis.

e-support 195
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How to Turn NPS Detractors Into Promoters

Lumoa

They’re eagerly waiting to snatch your once loyal customers and make them their own! And with 8 in 10 customers saying they’d switch to a competitor due to poor customer service, you’d better give your customers VIP treatment, lest they move to where the grass is greener.

NPS 195
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Guest Post: A Guide to Training Employees to Deliver Outstanding eCommerce Customer Service

ShepHyken

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. A chatbot on an eCommerce store can guide customers to popular pages like shipping policies, returns, and order status.

Ecommerce 147