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In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poorcustomerservice. To improve customerservice, it’s essential to invest in continuous training for nurses.
How do you teach good customerservice? One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. Dale Beaumont from Business Blueprint breaks customerservice into “ 5 steps to better customerservice.”
How do you teach good customerservice? One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. Dale Beaumont from Business Blueprint breaks customerservice into “ 5 steps to better customerservice.”
Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customerfeedback is exactly what’s going to help your business improve its customerservice process efficiently. Expert lectures. Activities. Presentations.
It was a post about poorcustomerservice and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. But Helen had also asked on social media for people’s comments and gave this feedback too. Some of the feedback included a particular case about the way teenagers were treated in a specific Tesco store.
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