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How to Improve Healthcare Customer Service: Key Strategies and Techniques

CSM Magazine

In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service. To improve customer service, it’s essential to invest in continuous training for nurses.

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How to use customer service training videos to improve your business

ViiBE Blog

How do you teach good customer service? One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. Dale Beaumont from Business Blueprint breaks customer service into “ 5 steps to better customer service.”

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How to use customer service training videos to improve your business

ViiBE Blog

How do you teach good customer service? One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. Dale Beaumont from Business Blueprint breaks customer service into “ 5 steps to better customer service.”

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The Complete Customer Service Training Guide

ProProfs Chat

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Expert lectures. Activities. Presentations.

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Case study: Tesco and a consumer champion

Helen Dewdney

It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. But Helen had also asked on social media for people’s comments and gave this feedback too. Some of the feedback included a particular case about the way teenagers were treated in a specific Tesco store.