BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. 25 tips to increase your online presence Best practices for online presence management Dos and donts when you increase online presence FAQs on how to increase online presence Want more eyes? If your brand also feels invisible, keep reading. The payoff?

Tips 85

Tips Tools Social Media Multi-Channel 85

Thematic

MARCH 26, 2025

Yet, 56% of dissatisfied customers never voice their concerns—they simply leave​ Meanwhile, businesses that actively listen to feedback grow 41% faster than competitors​ The most successful companies create a structured system—a customer feedback loop—to analyze feedback and act on it continuously.

Feedback 62

Feedback Social Media Analysis Survey 62

GetFeedback

SEPTEMBER 19, 2018

When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. We’re here to help you think bigger about feedback, so we’ve compiled the Top 10 ways you should be collecting feedback. Support Feedback. Lost Sales Feedback. Help Article Feedback. Product Feedback.

Survey 199

Survey Net Promoter Score Data Effort Score 199

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Tips Survey 89

Calabrio

MARCH 22, 2025

In the process, contact center management is evolving to be a keyor perhaps the keysite for obtaining customer feedback, uncovering insights, and delivering experiences that fuel improved customer loyalty, better strategic decision-making, and support sustainable business growth. Table of Contents: What is Contact Center Management?

Contact Center 130

Contact Center Management Strategy Call Center 130

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

GetFeedback

JULY 29, 2019

Collecting survey feedback from your customers is easier now than it has ever been before. But while collecting survey feedback is simple, the real value is in actioning that feedback. Receiving actionable survey feedback. You need to include questions which are likely to deliver actionable feedback. .

Survey 150

Survey Feedback How To Net Promoter Score 150

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. Taking the importance of collecting customer feedback out of the way, where do we start? This means knowing when to listen, where to improve, and how to turn interactions into growth opportunities.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Comm100

OCTOBER 30, 2017

In an effort to help address some of these gaps, I have prepared a list of some of the common issues I’ve come across over my years in the industry, as well as some best practice tips and suggestions on how to resolve these problems. Employee feedback meetings have a whole host of other benefits. Outsourcing. How can I fix it?

Contact Center 165

Contact Center Tips Management Call Center 165

InMoment XI

AUGUST 2, 2023

NPS Best Practices Tip #1: Listen To Your Customers Understanding your customers is paramount in shaping your business strategy. The strength of your organisation’s capability to listen, understand, and act upon customer feedback is crucial. Turning knowledge into action is the driving force behind real progress.

NPS 195

NPS Customer Centricity Automotive Culture 195

AskNicely

OCTOBER 18, 2015

A startup is totally reliant on its customers to provide the feedback loop for product development and spreading the word to their respective communities”says Wipster COO, Kristen Lunman. We love providing helpful tips and content across our social platforms and blog to help them be successful in their professional careers.

Video 186

Video Net Promoter Score NPS Roadmap 186

Retently

MAY 10, 2018

Just like it’s difficult to drive to a new destination without a definite plan for how to get there, trying to build, launch and market a new product without a clear product roadmap guiding the development process is an exercise in vain. Net Promoter Score® can play a crucial role in your product roadmap improvement. Detractors.

Roadmap 61

Roadmap Net Promoter Score NPS Feedback 61

Totango

OCTOBER 30, 2024

Pro tip: 72% of revenue comes from retention, expansion, upsell, and cross sell To truly take advantage of the 72% of revenue that sits on the other side of a signed contract, we need to shift this mindset to make our expansion motion about our customer. This is also where automation helps—see the next tip. Notice a trend?

Roadmap 62

Roadmap Sales Measurement Tips 62

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 139

Feedback Effort Score Social Media Customer Satisfaction 139

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops?

Feedback 98

Feedback Roadmap User Experience Analysis 98

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback How To Analysis e-support 111

GetFeedback

JANUARY 27, 2020

You may not be aware, but GetFeedback is the leading customer feedback solution for Salesforce. A VoC program involves more than just asking for customer feedback. It requires a systematic approach to gathering feedback then mining and analyzing that data for powerful insights, which drive critical business strategies.

How To 221

How To Customer Journeys Feedback Survey 221

Vonage

MARCH 26, 2018

Ask them for feedback on a regular basis—and really listen. When it comes time to plan the product roadmap, roll out new services, or make changes to pricing, support is often the last to know. Internal surveys are an easy way to ask for employee feedback without putting people in the hot seat. It’s just how it goes.

Roadmap 163

Roadmap eBook Course Policies 163

Retently

MARCH 17, 2025

Ready-to-use examples for different reporting styles, whether youre all about the numbers, customer feedback, or a mix of both. Identifies patterns & recurring pain points in customer feedback. Cross-Team Collaboration Impact : Has logistics or product quality improved based on CX feedback? Whats in it for you?

Report 90

Report How To Effort Score NPS 90

Lumoa

MARCH 31, 2021

We spend lots of time, energy, and effort getting feedback and insight from customers. In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. Knowledge is power. It’s a cliche saying. But, like most cliches, it’s true.

Effort Score 195

Effort Score NPS Net Promoter Score Self Service 195

GetFeedback

MAY 4, 2018

Here are some simple tips on re-engaging your end users and building a customer-centric product strategy. Get their take before you develop new features and plan the product roadmap. When you give a select group of customers early access to new products, you get direct feedback from your target audience.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

CSM Magazine

SEPTEMBER 20, 2021

To ensure that the dicey game of customer happiness remains in your favor, we share 10 excellent customer support tips. 10 Awesome Customer Support Tips & Examples. This is one of the most reliable and relevant customer support tips in the current times when the competition is cut-throat, and industry disruptions are rampant.

Examples 98

Examples Tips Self Service Social Media 98

Thematic

APRIL 1, 2025

In this guide, we'll break down how to build a winning strategy—from setting clear objectives to using analytics and AI, mapping journeys, and creating a continuous feedback loop. 💡 Quick tip: Write down 2-3 key questions you want to answer with customer insights. Then, analyze customer feedback within each segment.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Lumoa

JANUARY 19, 2023

This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. Decide When and How to Collect Data and Feedback 4. – What are their key characteristics (pro tip: consider both demographics or psychographics )?

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

CX Journey

MAY 17, 2017

Last month, I wrote about 20 tips to design better customer surveys. If they are, do they recall the objectives, the overall roadmap, the reason for the approach, etc.? Image courtesy of Pixabay I originally wrote today's post for Clicktools; it appeared on their blog on July 26, 2016. Data collection methods have changed.

Survey 159

Survey Feedback Social Media Roadmap 159

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

AskNicely

OCTOBER 18, 2015

A startup is totally reliant on its customers to provide the feedback loop for product development and spreading the word to their respective communities”says Wipster COO, Kristen Lunman. We love providing helpful tips and content across our social platforms and blog to help them be successful in their professional careers.

Video 150

Video Net Promoter Score NPS Roadmap 150

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. The good news is that there are roadmaps to follow, such as Heather’s, to lay the groundwork and then build a thriving community.

How To 52

How To Roadmap Self Service Gamification 52

Retently

SEPTEMBER 3, 2024

Through our CX surveys and advanced feedback analytics, we enable businesses to truly understand their customers and turn that understanding into action. Key Takeaways We use post-trial and recurring NPS feedback to consistently refine our product and quickly adapt to customer needs.

B2B 152

B2B NPS Effort Score Survey 152

ClientSuccess

MARCH 8, 2023

By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success. Let them know you appreciate their feedback and are committed to providing the best possible experience. This helps to keep your projects on track, your customers happy, and your business thriving.

Customer Success 79

Customer Success Tips eBook Roadmap 79

Thematic

MARCH 20, 2025

Businesses today receive huge volumes of customer feedback—from emails and chats to surveys and reviews. Simply put, it’s about digging into unstructured feedback to uncover meaningful insights that improve customer service. You’re not alone. But how do they make sense of all that data? Text analytics.

Analytics 62

Analytics Customer Service Analysis e-support 62

DCX

DECEMBER 24, 2024

Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Course Details FREE For the Holidays! “What stood out was how action-oriented the course is.

Course 52

Course Social Media Leadership Roadmap 52

Thematic

MARCH 27, 2023

Mature: In the “Mature” phase: You start collecting and analyzing unsolicited and unstructured feedback, and utilise other data sources. You include employee feedback into your programme. You have an end-to-end view of your customer experience, and you can map feedback to it.

Tips 71

Tips Customer Centricity Feedback Social Media 71

Experience Investigators by 360Connext

JANUARY 10, 2023

Customers are happier than they’ve ever been , and you know that because their feedback shows it. This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. They lead to big things!

Customer Journeys 143

Customer Journeys Resources Video Strategy 143

DCX

JANUARY 5, 2025

Use real feedback, operational data, and research to make sure your map reflects what’s actually happening—not what you think is happening. Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions. Get the real story: Exit feedback is pure gold.

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

Thematic

JUNE 9, 2022

Is your company getting the insights they need from customer feedback? Building a story from customer feedback is a critical skill you need to learn, especially if you're responsible for delivering insights across your company - on a regular basis, ad-hoc, or for specific projects. Your data is good. You've done your analysis.

Feedback 62

Feedback How To Roadmap Analysis 62