Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. A balanced mix of closed-ended and open-ended questions in post-event surveys is essential for collecting a comprehensive range of feedback, from quantitative data to qualitative insights.

Survey 96

Survey Analysis Feedback Effort Score 96

BirdEye

NOVEMBER 30, 2023

Consider hosting webinars, seminars, or workshops covering legal issues relevant to your specialties and target audience. Once the feedback starts rolling in, respond to it. Measure and adjust your strategy based on performance metrics and client feedback. Survey them post-case to gauge satisfaction.

Marketing 111

Marketing Social Media How To Advertising 111

CSM Magazine

AUGUST 4, 2023

By offering exclusive rewards to loyal customers and promptly responding to their feedback, the coffee shop not only encourages repeat purchases but also fosters a sense of loyalty among its patrons. These events could include seminars, workshops, and local meetups, where attendees have the chance to network with peers and industry experts.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Confirmit

JULY 23, 2017

Last week, I had the pleasure of joining 50 CX professionals at our seminar “Next big thing in measurement and metrics: Harness the power of CX innovations” We were very lucky to have this event hosted by our client, Be The Match , in their state of the art offices in Minneapolis.

Metrics 40

Metrics Measurement Innovation Net Promoter Score 40

SurveySparrow

SEPTEMBER 8, 2021

Who would all give feedback during the performance review? What kind of feedback would they receive? Where can employees go for further feedback, guidance, or clarification? For what work are they receiving feedback? 3 Map Feedbacks. First, there should be an organization-wide common metric for taking feedback.

Customer Journeys 52

Customer Journeys How To Employee Experience Employee Engagement 52

BirdEye

AUGUST 20, 2024

Finally, offer VIP access to exclusive events like HVAC workshops or seminars to make them feel valued and part of a select group. Surveys and feedback mechanisms Conduct regular surveys to gather feedback on services, technicians, and overall experience, helping you identify areas for improvement.

Strategy 59

Strategy Marketing Social Media Chatbots 59

Think Customers

JUNE 10, 2022

We also have finance classes and sales seminars to help people stay as sharp as they can on their skills. You know, the touchpoints are anywhere from 30 to 50 different touchpoints before a customer even shows up at our store or contacts the store. They look at those reviews across Google, the social channels, etc.,

Automotive 52

Automotive Leadership Groups Touchpoint 52

BirdEye

APRIL 7, 2023

It is also possible that a lead had more than one touchpoint before becoming a customer. If that is the case for your business, make sure to use a tool that can measure multi-touchpoint revenue attribution. By setting this goal, you can work backward and understand what the conversion rates at different customer touchpoints should be.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

Bold360

DECEMBER 1, 2016

Lucjan Kierczak is an inbound marketer at Survicate , an app that makes collecting feedback from customers easy and quick. If your processes are not set up to incorporate that feedback, it’s not going to be valuable. She has presented at seminars and conferences on leadership, social and digital media, web marketing and branding.

Software 40

Software Customer Experience Company CRM 40