5 Call Center Trends Transforming Customer Experience in 2025
rethinkCX
FEBRUARY 23, 2025
Our call center consulting has cut agent turnover by 18% with hybrid strategies. Trend 4: Predictive Self-Service Takes Call Centers to the Next Level Whats Happening in 2025? Self-service isnt just reactive anymoreits predictive. Why It Matters Customers love control70% prefer self-service for simple fixes.
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