5 Call Center Trends Transforming Customer Experience in 2025
rethinkCX
FEBRUARY 23, 2025
By 2025, AI in call centers will dominate with intelligent call routing, matching customers to the best agent or solution based on intent, history, and even tone of voice. Industry forecasts suggest AI routing will cut average wait times by 30% this year alone. Why It Matters Long hold times kill CX.
Let's personalize your content