NobelBiz

NOVEMBER 26, 2024

Studies show that a 1% improvement in first-call resolution can lead to a 1% increase in customer satisfaction. Answer: The platform supports smooth scaling, so you can expand to new communication channels, integrate advanced tools, and add more agents. What customer communication channels do you support?

Call Center 52

Call Center Multi-Channel Contact Center Analytics 52

Provide Support

OCTOBER 7, 2015

It appears that the customer service sun is starting to rise and shine to both customers and companies around the world. State of Multi-channel Customer Service Report by Parature, showing that 62% of consumers feel that overall customer service is getting better rather than worse, sounds quite positive.

Customer Service 40

Customer Service Omni-Channel Self Service How To 40

Thematic

APRIL 3, 2025

Step 1: Collect Customer Feedback You can’t improve what you don’t know about. The first step is actively collecting customer feedback from all relevant channels. This means casting a wide net to hear the voice of customers wherever they are. Now, let’s break down each step with clear examples.

Feedback 62

Feedback Effort Score Net Promoter Score Analysis 62