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Here’s how: Chatbots for Customer Support. trillion is lost by American companies due to customers experiencing poorcustomerservice and switching to competitors.”. But what leads to poorcustomerservice, you may wonder. Definitely, AI has started a new era of “self-service”!
Another common quality among those who provide great customerservice is that they do it right the first time. That’s why it’s so critical to empower your customerservice teams to focus on improving firstcallresolution (FCR). callresolution)?
Key Use Cases of Conversation Analytics Did you know that 95% of customers say customerservice is crucial in their brand loyalty decisions and 60% of customers have reported deserting a brand and switching to a competitor due to poorcustomerservice?
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