GlowTouch

JULY 13, 2020

Once you have divided your customers into meaningful segments, you’ll be able to analyze the most commonly occurring issues that your agents are dealing with and have a better understanding of which customer needs to prioritize for first-call resolution. Reach out to us today to schedule a free consultation.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

NobelBiz

APRIL 25, 2023

Implement Call Deflection Strategies Call deflection strategies, such as using self-service options like IVR (Interactive Voice Response) systems and chatbots, can help reduce call volume and call center costs. Investing in employee training is a long-term strategy for reducing call center operating expenses.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

FEBRUARY 14, 2023

Without measuring the efficiency of a CRM strategy, it isn’t easy to know whether the system is delivering a positive return on investment and if it is providing the desired outcomes. This can increase efficiency and productivity, allowing businesses to handle more customers with the same resources.

Contact Center 52

Contact Center CRM Measurement Strategy 52

NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. It increases lead generation by filtering out unqualified numbers and organizing lead data, and call back information.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

ViiBE Blog

FEBRUARY 28, 2022

The variety of services and resources has made customers more sophisticated and to some extent picky, immediately choosing a different service if their query was not addressed quickly enough. Co-browsing empowers experts while ensuring that customers are satisfied with the assistance and increasing the first-call resolution rate.

CRM 52

CRM First Call Resolution ROI Return on Investment 52

Responsetek

MAY 8, 2018

Access to Resources: People and Otherwise: Without dedicated resources from the start, CEM strategies are not able to move successfully forward. Program Managers should be brought aboard and supporting resources must be allocated to ensure success of the program. Industry Story – Company Consensus.

CEM 40

CEM Strategy Insurance Abandon Rate 40

ViiBE Blog

FEBRUARY 28, 2022

The variety of services and resources has made customers more sophisticated and to some extent picky, immediately choosing a different service if their query was not addressed quickly enough. Therefore, CRM specialists have to be empowered with tools that would provide rapid solutions and increase customer satisfaction.

e-support 52

e-support CRM ROI First Call Resolution 52

Pointillist

JULY 25, 2018

Data Integration Resource – The Data Integration Resource is a subject-matter expert (SME) who understands all of the required data sources. Running a paid pilot helps ensure that the project is properly resourced and prioritized by your internal team, including your stakeholders.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43