Remote Agents and Digital Transformation
![Remote Agents and Digital Transformation](/thumbs/large/f/0/7/f079cd950488fa1098833cbefd8ae8d1d4b648d0.jpg)
Remote agents are the new reality. Happier agents mean a better customer experience and improved CSAT/NPS scores. This new normal brings new challenges for contact centers.
Find out what you need to do for your organization to excel. This eBook includes checklists for developing agent empathy and business continuity plans.
About
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- Participate in Customer Experience Update
- Support
- 2019 Customer Experience Update Summer Reading List
- Stay At Home Reading List
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- Advertise
Webinars
- Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration
- Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement
- How To Speak The Language Of Financial Success In Product Management
- The AI Superhero Approach to Product Management
- How To Drive Retail Results With Integrated Tech And UX Design
- See All
Awards
About
- Learn More
- Participate in Customer Experience Update
- Support
- 2019 Customer Experience Update Summer Reading List
- Stay At Home Reading List
- Add a Source
- Add a Resource
- Advertise
Editions
Webinars
- Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration
- Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement
- How To Speak The Language Of Financial Success In Product Management
- The AI Superhero Approach to Product Management
- How To Drive Retail Results With Integrated Tech And UX Design
- See All
Awards
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