The Ultimate Guide to Agent Retention

It’s hard to deliver amazing customer experiences when agents feel disengaged and unmotivated to stay. In this guide, MaestroQA outlines a framework to increase agent retention built on 4 concepts: alignment, engagement, recognition, and progression.
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- Participate in Customer Experience Update
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- 2019 Customer Experience Update Summer Reading List
- Stay At Home Reading List
- Add a Source
- Add a Resource
- Advertise
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