The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

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Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.

Key Insights:

Retail Agility with Composable Solutions: Learn how adopting a composable approach can help your business thrive, through the holiday frenzy and the entire year of 2024.
Mastering Loyalty in Modern Retail: Explore the art of loyalty and promotional strategies that engage today’s shoppers. Dive into retention tactics, encompassing dynamic rewards, discounts, and innovative ways to show appreciation.
Real-World Success Stories and Future-Forward Practices: Be inspired by the success of industry leaders who’ve harnessed these strategies and gain insight into the trends shaping the future of retail.

November 15, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT

Brought to you by:

Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Jennifer Hileman

Jennifer leads the Retail Data Platform Engineering practice at Orium, helping retailers future-proof their omnichannel operations. Her expertise in commerce modernization approaches helps brands unlock the agility and flexibility required by the increasingly complex retail data environment. She works alongside best-in-class technology partners in areas such as OMS, POS, clienteling, and payment.

Zach Ettelman

Zach Ettelman leads the Solutions partner team in North America at Talon.One, helping build strong partnerships with digital consultancies, loyalty experts, and systems integrators that provide strategy, program design, integration, and implementation for Talon.One customers. Zach is a MACH Alliance contributor, and before moving to the technology side of loyalty and promotions, he led consulting practices around marketing technology, building out loyalty and messaging programs for RE/MAX, Commonwealth Financial, Magellan Midstream, Trimble, and other enterprise organizations.

Customer Experience Update