Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

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Amplifai Coaching Category

OCTOBER 18, 2024

What is Gamification? Learn the definition, elements, applications, benefits, limitations, and future trends.

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NICE inContact

JUNE 29, 2021

Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.

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Adrian Swinscoe

MAY 15, 2023

With the advent of digital devices and technology, we have been accustomed to having […] The post How to improve patient experience using gamification? This is a guest post by Likitha Andugula, Marketing Analyst at Upshot.ai first appeared on Adrian Swinscoe.

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Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

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Amplifai Coaching Category

JULY 22, 2024

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

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NICE inContact

JULY 19, 2019

So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. With such clear benefits, incorporating gamification into your performance management program is a win-win situation. Agent Self-competition.

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Perkville

JULY 1, 2024

Discover how gamification and financial incentives increase physical activity in high-risk patients. Link to the BE ACTIVE study abstract here.

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Vanilla Forums

AUGUST 4, 2021

Gamification is used literally everywhere - why? It Gamification successfully increases engagement through providing incentive to participate. Gamification refers to adding game elements to something that's traditionally non-game related to make it more of a game. Because it works!

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Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Gamification is no longer a buzzword. The Psychology Behind Gamification. Gamification drives employee behavior to achieve organizational objectives and reach the level of self-actualization. Why Does Gamification Work? According to Professor B.

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Amplifai Coaching Category

MARCH 5, 2024

Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.

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Optimove

APRIL 27, 2023

By the time you get back to the office, you’ll have spent your entire lunch hour enjoying the fun of app gamification — and with a recent study by App Annie telling us that 70% of the world’s 2,000 largest companies are using gamification in their mobile apps, you won’t be alone. Increased spend?

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Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

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Influitive

OCTOBER 14, 2020

The post Gamification Alone Can’t Modernize Customer Communities appeared first on Influitive. If a large portion of your customers are sitting on the sidelines, it’s because you don’t yet have the right tools and timing to motivate them on their […].

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Customercount

JULY 12, 2019

CustomerCount has partnered with Noble Systems to integrate our first-class enterprise feedback management system with their industry-leading gamification platform to create powerful new levels of value for the processes of motivating employees and gathering customer feedback.

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SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

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Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

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Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. More and more customer service teams are using gamification as a means of improving their team performance and staff retention. What is gamification?

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Feedbackly

JULY 17, 2023

The post Feedbackly x The Climate Nudge project: Making Commuting Fun Through Gamification appeared first on Feedbackly. With a focus on engaging both, children and adults, they are paving the way for a greener and healthier future.

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Optimove

JANUARY 15, 2021

This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. CRM HACK: Gamification. The post Watch: CRM Hack on Gamification and a CRM Analysis on Paul Smith appeared first on Optimove. PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos.

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Optimove

JANUARY 15, 2021

This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. CRM HACK: Gamification. The post Watch: CRM Hack on Gamification and a CRM Analysis on Paul Smith appeared first on Optimove. PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos.

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Team Support

MAY 17, 2019

The more formal definition – gamification – is essentially a tactic used by the customer support industry to incentivize agents to reach specific (yet often arbitrary) goals put in place by leadership. Below are 3 reasons why gamification is a bad strategy for B2B customer support.

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Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

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LoyaltyPlus

AUGUST 22, 2018

Leading software solutions provider and independent CRM firm LoyaltyPlus explains the context of gamification within the realm of CRM, customer life cycle management, customer experience and other business-generating streams. The main objective is to improve user engagement and productivity.”.

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CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

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Verint

APRIL 19, 2017

Gamification, the application of gaming mechanics to motivate a specific behavior, is no longer a buzzword according to Tim Bradshaw, correspondent for the Financial Times in his recent article, “Pokémon Go Shows Gamification Is Far from Dead.”

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Clicktools

JUNE 8, 2017

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Processes and associated scoring in your gamification rules need to be established so that agents can categorize calls that needed additional time or escalation. In that kind of game, everyone wins.

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CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

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QuestionPro Audience

AUGUST 10, 2020

Gamification rewards like interactive points, cash, gamification points, and donations keep the community alive and highly engaged. Since online communities have seen such a massive success in the past, researchers continue to build, grow, and nurture their community for faster insights. Use online research panels.

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Perkville

FEBRUARY 22, 2022

To survive in the competitive health and fitness industry, club operators must focus on what differentiates their club from their peers.

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Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

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C Space

APRIL 28, 2021

Gamification Nation with Americus Reed II, Identity Theorist.

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Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. times more often.

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Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

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Optimove

SEPTEMBER 22, 2024

Captain Up: Uses AI to offer gamification technologies that enhance player engagement and retention through personalized rewards. Endava: Leverages software development and data solutions to enhance marketing strategies and boost player engagement.

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