Vanilla Forums

AUGUST 4, 2021

Gamification is used literally everywhere - why? It Gamification successfully increases engagement through providing incentive to participate. Gamification refers to adding game elements to something that's traditionally non-game related to make it more of a game. Because it works!

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Gamification Engagement Marketing 98

Calabrio

FEBRUARY 26, 2025

Employees want to see a clear path forward, and businesses that invest in employee development experience higher retention and performance levels.

Customer Satisfaction 162

Customer Satisfaction Self Service Gamification Employee Engagement 162

Comm100

FEBRUARY 6, 2024

Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.

Gamification 100

Gamification Engagement System Feedback 100

Adrian Swinscoe

MAY 15, 2023

With the advent of digital devices and technology, we have been accustomed to having […] The post How to improve patient experience using gamification? This is a guest post by Likitha Andugula, Marketing Analyst at Upshot.ai first appeared on Adrian Swinscoe.

Gamification 98

Gamification How To Technology Marketing 98

Influitive

OCTOBER 14, 2020

The post Gamification Alone Can’t Modernize Customer Communities appeared first on Influitive. If a large portion of your customers are sitting on the sidelines, it’s because you don’t yet have the right tools and timing to motivate them on their […].

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Gamification Customers Tools Interaction 92

Calabrio

JANUARY 27, 2025

that have to be addressed with the department to reduce the number of times and duration that customers are place on hold How to Share Your Speech Analytics Findings Some companies have started to tie speech analytics findings to their gamification environments, while others share team findings with all supervisors to encourage healthy competition.

Contact Center 130

Contact Center Analytics How To Gamification 130

Calabrio

JANUARY 27, 2025

that have to be addressed with the department to reduce the number of times and duration that customers are place on hold How to Share Your Speech Analytics Findings Some companies have started to tie speech analytics findings to their gamification environments, while others share team findings with all supervisors to encourage healthy competition.

Contact Center 130

Contact Center Analytics How To Gamification 130

Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Gamification is no longer a buzzword. The Psychology Behind Gamification. Gamification drives employee behavior to achieve organizational objectives and reach the level of self-actualization. Why Does Gamification Work? According to Professor B.

Gamification 79

Gamification Contact Center Average Handle Time Employee Engagement 79

Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

Gamification 79

Gamification Contact Center Training Feedback 79

InMoment XI

DECEMBER 10, 2024

Personalized recommendations, gamification, or exclusive community access can help foster long-term relationships. Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand. Regular interactions remind customers of the value you offer and encourage long-term loyalty.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score NPS 195

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI orchestration, gamification can be personalized in real-time.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Lumoa

FEBRUARY 9, 2023

Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Additionally, customer service gamification can be used to identify customer pain points and customer service issues that need to be addressed in order to improve customer satisfaction.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Calabrio

MARCH 7, 2025

Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Celebrate success: Publicly acknowledge and celebrate agent achievements, both big and small. Create a “Wall of Fame” or use internal communication channels to highlight successes.

Call Center 130

Call Center How To Contact Center Gamification 130

Retently

OCTOBER 11, 2024

Engagement and Motivation: Keep agents engaged through gamification, rewards systems, and seamless integration with ticketing systems. Agent Engagement: Boost agent performance with gamification, real-time feedback, and personalized insights.

Ecommerce 134

Ecommerce Retail Software Customer Service 134

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 73

Gamification Contact Center Engagement How To 73

ECXO

JUNE 3, 2024

Gamification: Introduce elements of gamification like reward points, badges, or progress tracking. Let’s delve deeper into how to better guide customers through the lens of habituation and heuristics: Combatting Customer Routine Dynamic Content: Rotate the themes and content of your marketing emails.

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Gamification Innovation Infographics Resources 332

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI-journey orchestration, gamification can be personalized in real-time.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

MARCH 6, 2025

Additionally, integrating rewards, gamification, and emotional brand connections enhances customer loyalty and keeps shoppers engaged over time. Rewards and Gamification A structured loyalty program with clear rewards drives repeat purchases. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

Optimove

JANUARY 6, 2025

Loyalty Programs Encourage repeat purchases through rewards, tiered benefits, or seasonal incentives enhanced by gamification elements like progress tracking, achievement badges, and challenges. Read more about gamification in marketing. Read more about driving retention after the holidays.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Lumoa

FEBRUARY 21, 2023

Gamification Gamification is all the rage in survey research and for good reason! In a perfect scenario, this would be the starting point for planning a VoC program’s future and prioritizing some of the initiatives you’ve identified.

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Gamification How To Customer Journeys Omni-Channel 195

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 137

Contact Center Gamification Management Social Media 137

rethinkCX

FEBRUARY 17, 2025

Gamification & Community Building Engaging customers through gamification, rewards, and exclusive communities boosts long-term loyalty. Brands like Duolingo and Peloton successfully use gamification to motivate and retain users (Forbes). According to Zuora, businesses with flexible pricing see 20-30% higher retention rates.

Gamification 52

Gamification Engagement Customer Engagement e-support 52

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 136

Contact Center Gamification Management Social Media 136

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Perkville

JULY 1, 2024

Discover how gamification and financial incentives increase physical activity in high-risk patients. Link to the BE ACTIVE study abstract here.

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Gamification Study Financial 52

Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.

Contact Center 0

Contact Center Gamification Competitive Advantage Study 0

Optimove

JANUARY 14, 2025

Leverage gamification : Integrate features like leaderboards or NFL-themed tournaments to create excitement and competition among bettors. Keeping players engaged through personalized offers, gamification, and targeted campaigns can make all the difference. For operators, this isnt just a statisticits a call to action.

Gamification 52

Gamification Sports Loyalty Groups 52

CX Accelerator

MARCH 28, 2018

There is undeniable science behind the "gamification" movement that deserves our attention. Gamification (using game mechanics to drive agents toward high-value behaviors) is one additional technique that can be used to design meaningful play at work. Do your employees have a sense of curiosity and excitement about their work?

Gamification 140

Gamification Contact Center Self Service Employee Engagement 140

Optimove

DECEMBER 31, 2024

Gamification in Engagement : Gamified loyalty programs and campaigns boost user participation and drive a 40% increase in repeat purchases. Interactive Content Wins : Emails and messages with interactive elements (quizzes, polls) achieve 50% higher open rates and engagement.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Amplifai Coaching Category

JULY 22, 2024

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

Gamification 52

Gamification Customer Engagement Engagement Company 52

NICE inContact

APRIL 11, 2018

And Webhelp’s 1,000 agents, who have all moved to the CXone platform, are empowered and motivated with tools like gamification through inView™ Performance Management for CXone. Metrics, critical to the company’s success, have been standardized across countries.

Gamification 162

Gamification Social Media Insurance Retail 162

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Vanilla Forums

JANUARY 28, 2021

Humans are competitive. And since th e beginning of recorded time, our passion for creating and playing games has only grown. In fact, humanity’s inclination for games goes so far back that we’ve even evolved circuitry in our brains devoted specifically to playing them.

Gamification 98

Gamification Engagement 98

rethinkCX

FEBRUARY 23, 2025

By mid-2025, 50% of call centers will use gamification to upskill agents, improving retention and CX delivery. Gamification cuts training time by 20% and lifts first-call resolution rateskey to stellar customer experience in call centers. Think leaderboards, badges, and VR simulations that make learning fun and effective.

Call Center 52

Call Center Self Service Trends Customer Experience 52