Optimove

MARCH 13, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The data confirms growing engagement at every stage of the NFL season, presenting a huge opportunity for operators to capture and retain this expanding audience strategically.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

PK

JANUARY 25, 2019

There are many theories as to why some loyalty programs succeed while others either fail or exist on autopilot without generating ongoing customer engagement. The science behind habitual consumer behavior offers insights that loyalty marketers should leverage when designing and implementing loyalty programs.

Loyalty Programs 53

Loyalty Programs Loyalty Gamification Consumers 53

Optimove

FEBRUARY 12, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 12 Customer Retention Strategies Here are the twelve best customer retention strategies for keeping holiday shoppers engaged long after the holiday decorations come down: #1.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Optimove

MARCH 3, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Importance of Player Retention in iGaming Player retention is the ability of an operator to keep players coming back over time.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Optimove

SEPTEMBER 16, 2024

Send out personalized promotions to boost loyalty. Implement gamification and loyalty programs for deeper player engagement. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more When it comes to marketing lotteries, the U.S.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

Comm100

SEPTEMBER 22, 2016

But the true purpose of every support team venture is to create customer loyalty. After all, customer loyalty is what will generate long-term revenue for your company. The following books will help you develop a well-rounded customer loyalty program. Loyalty 3.0: by Ryan Levesque. Author John R.

Customer Service 100

Customer Service Case Study Gamification Culture 100

Beyond Philosophy

APRIL 6, 2016

Some companies, however, go too far with benchmarking initiatives; and they can become hyper-concerned, even obsessed, with competitive focus inside of their industry. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Beyond Philosophy

APRIL 6, 2016

Some companies, however, go too far with benchmarking initiatives; and they can become hyper-concerned, even obsessed, with competitive focus inside of their industry. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

ShepHyken

FEBRUARY 18, 2024

My Comment: Lately, I seem to be attracted to articles on loyalty programs. Perhaps that’s why you’ll find at least two articles about loyalty in this week’s roundup. Our CX research finds that 76% of customers are more likely to return to a company with a rewards or loyalty program. Seriously, there are good tips.

Customer Service 66

Customer Service Net Promoter Score Loyalty Programs Gamification 66

Perkville

AUGUST 9, 2019

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Gamification 40

Gamification Industry Innovation Loyalty 40

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. A good CRR varies across industries but generally falls between 35%-84%. But it totally depends on your industry score. For instance, if your industry score is 68% and your score is 65% then you’re doing superb.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

ShepHyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. An updated loyalty program can help keep you connected to customers. Personalization is more important than ever.

Customer Service 74

Customer Service Hospitality e-support eBook 74

InteractionMetrics

FEBRUARY 20, 2025

We also benchmark your NPS against industry standards, providing critical insights that show where you stand compared to competitors. If promoters tend to spend more money, you can design loyalty programs and exclusive offers to enhance engagement. Average spend: How does customer loyalty impact revenue?

NPS 52

NPS Net Promoter Score Strategy How To 52

Optimove

DECEMBER 20, 2024

Multi-product customers are generally more attractive due to their higher engagement, loyalty, and contribution to revenue growth. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway: Only 2% of U.S.

Sports 52

Sports Gamification Loyalty Programs Tips 52

SurveySensum

JULY 9, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Brewing Loyalty – Exploring Starbucks Loyalty Programs Did you know that in the first quarter of 2016, Starbucks’s customer loyalty was so high that it had more money than some of the major banks?

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

Retently

APRIL 5, 2024

This is rooted in the advanced capabilities of AI-powered tools with many acknowledging its potential to foster lasting loyalty via improved interactions. Let’s explore how AI is stirring up interest across the retail industry. By offering a variety of incentives, these programs encourage customers to deepen their engagement.

Retail 78

Retail Engagement Strategy Customer Experience 78

Currency Alliance

JUNE 19, 2019

Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. 1. Looking beyond transactional rewards.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Optimove

MARCH 14, 2024

Use Euro loyalty programs and gamification: Establish special loyalty programs and gamified campaigns specifically designed for the mega-event. Introduce incentives, rewards, or exclusive offers for tournament-related activities, fostering increased participation and loyalty.

Tips 52

Tips Marketing Sports Gamification 52

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

NOVEMBER 20, 2023

When it comes to B2B companies, the conversion rate for referrals stands at 11%, surpassing the average across all industries. It offers features like visual marketing tools and loyalty program integration to enhance the customer experience. Yotpo Yotpo leverages customer reviews to boost referral efforts.

Software 64

Software Marketing Multi-Channel e-support 64

Currency Alliance

DECEMBER 19, 2022

It has the potential to address a lot of business challenges, and enable many forms of elusive innovation in loyalty marketing. The biggest opportunities for loyalty programs relate to operating more efficiently to reduce cost, and improving personalization. Improving customer insight and loyalty personalization.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Retently

APRIL 18, 2024

Analyzing in-app NPS survey data enables companies to identify customer satisfaction trends, benchmark against the industry, and turn feedback into action, impacting product improvements and customer retention strategies. Let’s dive into how incentives, gamification, and clear communication can boost engagement and response rates.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. Gamified Loyalty Programs The world loves games, and e-commerce is no exception. Gamification is like the sprinkle of excitement atop the cake of shopping. As of 2022, global e-commerce sales surpassed $5.7

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? People love games.

Gamification 11

Gamification Customer Success Social Media Loyalty 11

SurveySensum

JULY 19, 2023

Providing quick services in the retail industry is a key differentiating factor. Amazon’s Prime Now service is a prime example of instant gratification in the retail industry. Create Engaging Reward Programs Starbucks has successfully implemented gamification in its retail experience through its Starbucks Rewards program.

Retail 40

Retail Examples Customer Experience Social Media 40

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Interview industry experts.

Social Media 98

Social Media Brands Video Entertainment 98

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. Most loyalty programs report how many members they have.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

DCX

JUNE 11, 2024

Strategy #1: Gamify Customer Engagement The Power of Gamification Wouldn't it be awesome if engaging with your brand was as addictive as playing Candy Crush? That's what gamification can do for you. Case Study: Duolingo's Language Learning Magic Duolingo is a prime example of a company that has mastered gamification.

Strategy 52

Strategy Gamification Case Study Innovation 52

ProProfs Chat

JUNE 30, 2020

Create better customer loyalty programs. Jill Griffin created a buzz after releasing the book Customer Loyalty: How to Earn, How to Keep it. It was featured in famous magazines and papers like Industry Week, Entrepreneur, Dallas Morning News, Miami Herald, and others. The Loyalty Effect. Loyalty 3.0:

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Optimove

NOVEMBER 25, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaways: From AI-driven personalization to ethical data practices, marketing in 2025 is a mix of classic marketing and AI/machine learning.

Trends 108

Trends Technology Tips Marketing 108

Optimove

DECEMBER 25, 2024

4 – Introduce Gamification and Rewards Boxing Day sales can stand out by incorporating gamification elements and personalized rewards to create a unique shopping experience that keeps customers engaged and excited. Discover how retailers can boost Boxing Day sales with the right tools and strategies.

Sales 52

Sales Strategy Gamification Retail 52