Optimove

DECEMBER 17, 2024

Key takeaways: This blog dives into how Optimove helps operators transform this critical period into a strategic advantage, harnessing segmentation, AI-led orchestration, and multi-channel targeting to deliver personalized journeys that boost CLTV and maximize budgets during this high-stakes season.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

TechSee

DECEMBER 16, 2021

In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. Customers want to help themselves through mobile, web, phone, text messages, and more.

Call Center 124

Call Center Trends Self Service Contact Center 124

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

SurveySensum

JANUARY 16, 2025

Qualtrics, SurveyMonkey, and SurveySensum The Introduction Qualtrics and SurveyMonkey are well-known industry leaders in CX tools. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. It allows the gamification of sending surveys.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Retently

AUGUST 15, 2024

Consider using specialized CSAT tools explicitly designed for Ecommerce and Retail, as they often include features tailored to the unique challenges of these industries. It has an emphasis on humanizing customer-agent interactions and boosting agent engagement through gamification and rewards. Pro Plan : $249 per month.

Ecommerce 106

Ecommerce Retail Software Brands 106

Optimove

SEPTEMBER 16, 2024

Implement gamification and loyalty programs for deeper player engagement. Focus on cross-channel marketing to reach diverse audiences. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more When it comes to marketing lotteries, the U.S. lotteries can learn: U.S.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

CSM Magazine

JANUARY 9, 2023

The multi-billion dollar contact center industry is facing a pivotal moment in this age of digital transformation. With Salesforce Contact Center and Playvox, organizations are enabled to get the right people on the right channels at the right time to deliver new levels of service efficiency and effectiveness.”.

Contact Center 59

Contact Center Omni-Channel Engagement Multi-Channel 59

Playvox

MARCH 21, 2024

Regular training programs can keep agents up-to-date with industry trends and improve their problem-solving capabilities. One fun way to provide recognition is via a gamification solution. Along with training, it is important to provide timely coaching to your agents.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. She has an accumulative experience of 16 years in the Audit and Banking industry. LinkedIn: [link]. Website : [link]. LinkedIn : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

BirdEye

NOVEMBER 20, 2023

Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. When it comes to B2B companies, the conversion rate for referrals stands at 11%, surpassing the average across all industries.

Software 64

Software Marketing Multi-Channel e-support 64

Comm100

NOVEMBER 23, 2020

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. You can’t change time-zones per user and that can get confusing for multi-national teams.”. 4.7 / 5 (Capterra).

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Optimove

MARCH 14, 2024

Consider player lifecycle categories such as Non-Depositors, New One-Time Depositors, New Multi-Time Depositors, Active Players with a High Risk of Churn, Live Bettors versus Non-Live Bettors, and Mobile Bettors versus Non-Mobile Bettors. Tip #2 – Segment effectively: Conduct a player analysis and segment them into distinct groups.

Tips 52

Tips Marketing Sports Gamification 52

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? This is how these tools are essential for providing better B2B services and staying competitive in the industry. Feedback Channels: Consider how and where you want to collect feedback. You’re not alone.

B2B 52

B2B Tools Feedback Comparison 52

CSM Magazine

FEBRUARY 17, 2021

When linked to critical cloud-based solutions such as ACD, CRM, HR Management and ERP systems, WEM helps to effortlessly track performance, facilitate employee gamification and support faster decision-making. In this webinar, we are joined by DMG industry analyst Donna Fluss, HR Tech expert Meghan M.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

SurveySparrow

JANUARY 2, 2023

Amazing Features- From 500+ templates, and multi-language surveys to answer randomization, question morphing, and multi-file upload, there’s no limit to the features you get with SurveySparrow. Birdeye offers multi-purpose integrations, such as Peachtree for invoicing, to make your team’s life easier. 3 Zoho CRM.

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySparrow

JANUARY 2, 2023

Amazing Features- From 500+ templates, and multi-language surveys to answer randomization, question morphing, and multi-file upload, there’s no limit to the features you get with SurveySparrow. Birdeye offers multi-purpose integrations, such as Peachtree for invoicing, to make your team’s life easier. 3 Zoho CRM.

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

NobelBiz

FEBRUARY 21, 2022

As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. Automated call distribution (ACD) systems that use multi-media skills-based call distribution and Skill Group assignments can enhance the client experience. Why do you need a new contact center software?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

FEBRUARY 22, 2023

As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. Automated call distribution (ACD) systems that use multi-media skills-based call distribution and Skill Group assignments can enhance the client experience. Why do you need a new contact center software?

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

SurveySensum

JANUARY 16, 2025

Qualtrics, SurveyMonkey, and SurveySensum The Introduction Qualtrics and SurveyMonkey are well-known industry leaders in CX tools. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. It allows the gamification of sending surveys.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

ProProfs Chat

AUGUST 6, 2021

Many of these employee engagement solutions come with an option to recognize your peers in the industry. In addition, you can even access your industry-specific blogs, news, webinars, etc. Not just that, you can use the power of multiple channels like email, website, SMS, to collect feedback. Recognition Platform. Connecteam.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

RapportBoost

DECEMBER 10, 2018

So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? Multi-channel usually includes voice, email, chat, SMS and even fax interactions. Why does this matter to us?

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

SurveySensum

NOVEMBER 10, 2023

The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. The tool comes with industry-specific survey templates that can also be customized according to your survey objectives. It employs gamification elements to enhance user experience.

User Experience 52

User Experience Tools Feedback Analysis 52

NobelBiz

AUGUST 28, 2023

Embrace modern solutions that streamline operations and ensure smooth communication across channels. Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Now, let’s move on to the next villain on the list. The answer?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Currency Alliance

APRIL 10, 2021

I have been a leader in various industries, over the past 30 years, which have undergone significant change – so I hope my voice can be viewed as fairly unbiased. The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

I have, though, been a 4-time CEO, across various industries which went through fairly dramatic changes during the past three decades, so hopefully my voice can be viewed as unbiased. The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

SurveySensum

NOVEMBER 22, 2024

As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. However, Qualtrics support comes in and the only support channel is email which takes a lot of time to respond and resolve.

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52