NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 136

Contact Center Gamification Management Social Media 136

Optimove

JANUARY 14, 2025

Operators need to implement innovative strategies to sustain player interest throughout the tournament. Leverage gamification : Integrate features like leaderboards or NFL-themed tournaments to create excitement and competition among bettors. For operators, this isnt just a statisticits a call to action.

Gamification 52

Gamification Sports Loyalty Groups 52

Customercount

OCTOBER 31, 2019

At CustomerCount, we value our client feedback so much that we use it to guide our innovations and enhancements including text analytics and gamification Continue reading → The post How customer feedback fuels our innovation appeared first on CustomerCount.

Innovation 66

Innovation Feedback Gamification Analytics 66

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. Accelerate resolutions with AI-powered agent assistance. Monotony can be alleviated by changing scripts or desk placement, for example.

Call Center 196

Call Center Self Service Strategy Contact Center 196

TechSee

JUNE 4, 2019

One innovator in this area is Slack , an online communication platform that sees users logging 100 million collective hours online per month. Gamification is an immersive, exciting experience that engages and motivates agents. When learning becomes a shared activity, agents engage more and are more successful. Get in the game.

Call Center 117

Call Center Training Technology Gamification 117

Lithium

MAY 24, 2022

Lyft's innovative 'Bike Angels' program, and more! What goes into actually 'caring' about Customer Experience. Why Community makes perfect sense to 'operationally' help a business. How has Lyft evolved to accommodate Social in their business.

Gamification 96

Gamification Loyalty Brands Consulting 96

Alida

APRIL 5, 2017

Apple, for instance, has discovered how to amass an almost cult-like following of loyal customers by delivering groundbreaking product innovations and an immersive and engaging in-store experience. Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Calabrio

OCTOBER 15, 2019

The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employee engagement and satisfaction, and ultimately enrich human interactions with their brand. More than half of Idaho Central’s agents maintain a perfect attendance record. The Engager – Blue Ridge.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

rethinkCX

FEBRUARY 23, 2025

From AI-powered efficiencies to human-centric innovations, these five trends are set to elevate customer experience in call centers to new heights. By mid-2025, 50% of call centers will use gamification to upskill agents, improving retention and CX delivery. Ready to future-proof your operations and delight your customers?

Call Center 52

Call Center Self Service Trends Customer Experience 52

CSM Magazine

MARCH 14, 2025

The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement. Programs showcase how gamification reinforces customer engagement while building a sense of accomplishment. They’re voting with their wallets.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Vonage

OCTOBER 22, 2015

Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Many employee gamification programs focus on the ‘employee of the month’. Find out how our gamification system, Motivate for Service , could help to keep your team motivated.

Technology 120

Technology Customer Service Gamification Wireless 120

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52

Optimove

APRIL 27, 2023

By the time you get back to the office, you’ll have spent your entire lunch hour enjoying the fun of app gamification — and with a recent study by App Annie telling us that 70% of the world’s 2,000 largest companies are using gamification in their mobile apps, you won’t be alone. Increased spend?

Gamification 52

Gamification Loyalty Programs Loyalty Study 52

CSM Magazine

APRIL 3, 2025

PEPE Chain Web3 platforms are enabling PEPE on-chain access to enhance customer experiences in several innovative ways: Community-Driven Engagement : Community-driven stories are powerful, as PEPE’s rise as a meme coin clearly demonstrates. They’ll be more likely to actively participate. Users find their own good assets.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

TechSee

SEPTEMBER 2, 2020

” Provide access to innovative technology. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification. billion from 2020 to 2024.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

Optimove

FEBRUARY 23, 2025

Product Innovations In 2024, our enhancements helped advance Positionless Marketing to provide marketers with independence and direct control over data, content creation, and campaign optimization. Optimove Gamification: In 2024, we delivered AI-orchestrated gamification , a first to iGaming and Sports Betting operators.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Optimove

MARCH 3, 2025

Gamification to Increase Player Engagement Gamification introduces elements of fun and competition that can significantly boost engagement and are among the best player retention strategies. Embracing Innovation to Stay Ahead of the Curve Innovation is a key driver of player retention.

Strategy 52

Strategy Gamification Loyalty Innovation 52

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. This method helps balance immediate priorities with long-term innovation: Horizon 1: Focus on keeping your core CX running smoothly—address today’s pressing needs.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Optimove

NOVEMBER 15, 2022

Tip #4: Make it innovative. A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification. When gamification is used successfully, it compels curiosity, encourages competition, and gives your Gen Z audience that feeling of control they seek when it comes to brand interaction. Key takeaway?

Tips 105

Tips Gamification Engagement Marketing 105

Michelli Experience

DECEMBER 5, 2017

As such, Starbucks has been ahead of the curve on many customer innovations like mobile pay or using an in-home assistant like Alexa to place a Starbucks order. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery.

Gamification 113

Gamification Consulting Study Customer Centricity 113

Calabrio

OCTOBER 3, 2019

So, while the concept of self-service for shift preferences, trades, overtime or time-off is nothing new, these latest innovations mark the first time that employees have the power to really manage their own schedules as unexpected life events happen on the day or as appointments pop up in the week ahead.

Self Service 145

Self Service Contact Center Gamification Competitive Advantage 145

Perkville

NOVEMBER 10, 2021

Sunil Saha, Perkville's CEO, was interviewed on the Fitness Industry Innovation Podcast with Kelly Card.

Gamification 52

Gamification Innovation Industry Loyalty 52

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

Alida

NOVEMBER 28, 2017

Innovative companies are getting huge results from their insight communities in less than one year. At the 2017 Customer Intelligence Summit , Red Bull and two other innovative brands outlined how they made the most of their insight communities in their early days by scoring massive wins that benefitted their brand and their customers.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

Gamification 40

Gamification Marketing Call Center Contact Center 40

TechSee

MARCH 7, 2019

Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. Gamification. These tools all currently exist but cannot be found as a single off-the-shelf product. Current approaches to agent empowerment. Team-based models.

Self Service 104

Self Service Contact Center Gamification Video 104

TechSee

JUNE 25, 2019

The results are reflected positively in the agent’s KPIs, further motivating them to use these innovative tools to succeed. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Agent training.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Michelli Experience

DECEMBER 5, 2017

As such, Starbucks has been ahead of the curve on many customer innovations like mobile pay or using an in-home assistant like Alexa to place a Starbucks order. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery.

Gamification 100

Gamification Consulting Study Customer Centricity 100

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

Oracle

MARCH 16, 2020

And what retail innovations can we expect to see today as a result? We interviewed 5 retail innovation leaders at NRF 2020 ‘s Innovation Lab, and they showed us how they’re using emerging tech to change customer experience in 2020 and beyond. But what do these technologies look like in real life?

Retail 60

Retail Innovation Net Promoter Score Effort Score 60

CSM Magazine

OCTOBER 21, 2024

Gamification can work wonders here too. Keep It Fresh: Rotate, Innovate, and Surprise No one wants to visit the same store twice if it always looks – and feels – exactly the same. A great rewards program is intuitive, easy to join, and worth the effort. And a little mystery goes a long way, i.e., ‘Congratulations!

Retail 52

Retail Engagement Customer Experience Tips 52

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. What Does Gamification Have To Do With Performance?

Innovation 40

Innovation Gamification Management Comparison 40

Optimove

JANUARY 28, 2025

The future of live betting is poised for explosive growth and innovation. Its a fast-paced, immersive way to bet that has become a cornerstone of modern sports betting. FAQ #3 – What is the future of live betting? With in-play betting projected to generate $14 billion in revenue in the U.S.

Sports 59

Sports CRM Gamification Tips 59

Oracle

JULY 24, 2020

Gamification as an overall strategy for interacting with customers is also estimated to grow 30% from its current $7.17 With new avenues for exposure and collaboration opening daily, it’s becoming a crucial tool for organizations seeking to innovate in reaching new markets. billion valuation over the next five years.

Marketing 106

Marketing Sports Advertising Gamification 106

CSM Magazine

FEBRUARY 19, 2025

Solution Gamification and Rewards Systems Incorporate points, badges, or progress trackers to mark therapy milestones or consistent app usage. Each of these challenges also represents an opportunity to innovate and create user-focused solutions that truly benefit individuals on their mental health journeys.

Healthcare 52

Healthcare Exercises Gamification Policies 52

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. From talking bathroom mirrors (thanks to Kohler) to reusable rockets (courtesy of SpaceX), we have seen unprecedented, often bewildering innovation. . And you know what that means?

Technology 106

Technology Customer Experience Social Media Multi-Channel 106