InMoment XI

DECEMBER 10, 2024

Regular interactions remind customers of the value you offer and encourage long-term loyalty. Personalized recommendations, gamification, or exclusive community access can help foster long-term relationships. These insights enable you to personalize interactions and improve weak touchpoints.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. Customer Experience Customer Experience refers to how customers perceive their interactions with your company.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Comm100

FEBRUARY 6, 2024

Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.

Gamification 100

Gamification Engagement System Feedback 100

Calabrio

MARCH 7, 2025

Here are some of the most common causes: Burnout and Stress: The demanding nature of call center work, with high call volumes, challenging customer interactions, and strict performance metrics, can lead to high levels of stress and, ultimately, burnout. Share these with your team to raise the bar for everyone.

Call Center 130

Call Center How To Contact Center Gamification 130

Calabrio

MARCH 4, 2025

This proliferation has fundamentally reshaped how we interact, not just in our personal lives, but also in the world of business and service. Whats perhaps most important, though, is that its also reshaped expectations for interactions. Customers demand businesses meet them on their preferred channels and remember past interactions.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Influitive

OCTOBER 14, 2020

Customers are hungry for meaningful interactions – both with your brand and with other customers – and community managers need to make the experience simple and painless. The post Gamification Alone Can’t Modernize Customer Communities appeared first on Influitive.

Gamification 92

Gamification Customers Tools Interaction 92

Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

Gamification 79

Gamification Contact Center Training Feedback 79

ECXO

JUNE 3, 2024

Social Dynamics and Help-Seeking Interestingly, our social interactions also reflect this inclination towards ease. Gamification: Introduce elements of gamification like reward points, badges, or progress tracking. This includes your website, emails, social media, and customer service interactions.

Gamification 332

Gamification Innovation Infographics Resources 332

Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Gamification is no longer a buzzword. The Psychology Behind Gamification. Gamification drives employee behavior to achieve organizational objectives and reach the level of self-actualization. Why Does Gamification Work? According to Professor B.

Gamification 79

Gamification Contact Center Average Handle Time Employee Engagement 79

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Optimove

MARCH 6, 2025

By leveraging AI-driven personalization, omnichannel experiences, and meaningful customer interactions beyond transactions, retailers can strengthen connections, encouraging repeat purchases and increased spending. Rewards and Gamification A structured loyalty program with clear rewards drives repeat purchases.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Optimove

DECEMBER 31, 2024

Mobile-First Engagement : With mobile usage accounting for 65%+ of digital interactions, marketers need to optimize experiences for smaller screens. Interactive Content Wins : Emails and messages with interactive elements (quizzes, polls) achieve 50% higher open rates and engagement.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 73

Gamification Contact Center Engagement How To 73

rethinkCX

FEBRUARY 17, 2025

Personalization Increases Engagement Consumers expect tailored experiences, with 80% more likely to do business with a brand that offers personalized interactions (Epsilon). Gamification & Community Building Engaging customers through gamification, rewards, and exclusive communities boosts long-term loyalty.

Gamification 52

Gamification Engagement Customer Engagement e-support 52

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 59

Gamification Multi-Channel Sports CRM 59

ShepHyken

JULY 7, 2021

While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience. The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience. It’s how you interact with people, both your internal and external customers.

Customer Experience 158

Customer Experience Customer Service Gamification Interaction 158

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

TechSee

SEPTEMBER 29, 2020

The Harvard Business Review indicates that the cost of each self-service transaction is negligible, while the average cost of a live service interaction runs to between $7 and $13. Aside from alleviating pressure on staff, the call center cost savings are significant. Accelerate resolutions with AI-powered agent assistance.

Call Center 196

Call Center Self Service Strategy Contact Center 196

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Beyond Philosophy

JUNE 11, 2015

just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This example is consistent with some overall gamification trends. Michael Lowenstein, Ph.D.,

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Calabrio

AUGUST 7, 2019

And we’re proud of the work we’ve done together since then to continually improve the interactions Idaho Central’s 340,000 members have with its customer service team. When ICCU—the number-one performing credit union in the U.S. ICCU takes a fresh, unique approach to customer service, and it shows.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

NICE inContact

MARCH 1, 2018

A 50-member team handles 500 – 700 member interactions every day, with recurring seasonal spikes throughout the year. Agents have evolved into efficient “super agents” who can do it all, and gamification challenges help keep them motivated. Hold times are down, and membership sales and travel reservations are up!

Omni-Channel 139

Omni-Channel Gamification Contact Center Travel 139

Calabrio

OCTOBER 15, 2019

The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employee engagement and satisfaction, and ultimately enrich human interactions with their brand. More than half of Idaho Central’s agents maintain a perfect attendance record. The Engager – Blue Ridge.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

LoyaltyPlus

AUGUST 22, 2018

Leading software solutions provider and independent CRM firm LoyaltyPlus explains the context of gamification within the realm of CRM, customer life cycle management, customer experience and other business-generating streams. The main objective is to improve user engagement and productivity.”.

Gamification 53

Gamification CRM Loyalty Programs Touchpoint 53

CSM Magazine

MARCH 14, 2025

Its more than using someones name in an emailtrue personalization involves leveraging data, preferences, and even real-time interactions to create experiences customers crave. Real-Time Personalization Real-time personalization is transforming how brands interact with their customers.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

TechSee

JUNE 4, 2019

When gamification is introduced into a call center environment, agents compete to complete objectives and outpace other agents in specific KPIs such as hours worked, lessons learned or average speed to answer. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game. See the bigger picture.

Call Center 117

Call Center Training Technology Gamification 117

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. Kaiser announced last October that the organization conducted more than half of its 110 million physician-patient interactions last year via smartphone, videoconferencing, kiosks and other technology tools.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

Experience Investigators by 360Connext

JUNE 22, 2021

Is a customer more likely to drift away after 1 year, 2 years or after a significant change in their life or in the way they interact with the product? . Others might be motivated by gamification. Did they seek support at similar times or stop engaging with the product or relationship manager?

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

rethinkCX

FEBRUARY 23, 2025

How to Act on It Enhance IVR : Build AI into interactive voice response to predict and solve issues. By mid-2025, 50% of call centers will use gamification to upskill agents, improving retention and CX delivery. Why It Matters Customers love control70% prefer self-service for simple fixes. Why It Matters Engaged agents perform better.

Call Center 52

Call Center Self Service Trends Customer Experience 52

Team Support

MAY 17, 2019

The more formal definition – gamification – is essentially a tactic used by the customer support industry to incentivize agents to reach specific (yet often arbitrary) goals put in place by leadership. Below are 3 reasons why gamification is a bad strategy for B2B customer support.

Gamification 49

Gamification B2B B2C Infographics 49

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

MARCH 3, 2025

Player retention requires a strategic balance of personalized experiences, data-driven insights, and ongoing tailored interactions. Personalized Marketing Campaigns to Enhance Player Experience Once operators have mastered the art of player segmentation, the next step is to interact with them through personalized messages and campaigns.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

GetFeedback

APRIL 17, 2019

To reinforce friendly treatment of customers, you can also analyze agents’ performance based on their interactions with customers by using your tool’s capabilities of recognizing sentiment and intent in agent-customer communication (both in text and voice). Still, having all this in common, they do offer unique features.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255