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The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.
The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.
You need to] find a way for people to be who they are at their core, even if the medium changes completely. – Sam Falleta on The VirtualCallCenter – It’s all about attitude and it ties in with what I said about emotional intelligence earlier. Make Work Fun with GamificationCallcenters aren’t fun environments, usually.
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