NICE inContact

MARCH 13, 2019

So, like my dog, your leadership team and your front-line employees will both need to wait for that performance insight! When I worked in a contact center, there was a complicated projections report that we presented to the leadership team every Monday morning. Automate your analysis process. the answer is YES!

Report 136

Report Management Average Handle Time Gamification 136

Optimove

FEBRUARY 23, 2025

Optimove Gamification: In 2024, we delivered AI-orchestrated gamification , a first to iGaming and Sports Betting operators. Optimove 2024 Recognitions In 2024, Optimove achieved significant milestones that reflect our commitment to innovation, excellence, and leadership in CRM Marketing.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

CX Accelerator

APRIL 11, 2018

" Nate went through this with his support leadership team and it was a game-changer for us. The second is called "Leadership and Self Deception" and will help to change your frame of thinking for anyone working with (or even just co-existing with) other people. Karin was named on Inc.'s Home To CX Accelerator

Customer Experience 140

Customer Experience Effort Score Exercises Wireless 140

Gainsight

JANUARY 27, 2025

From reimagining user navigation to fine-tuning taxonomy and boosting engagement with gamification and re-engagement strategies, Kenneth and Revathi have transformed the Community experience into an intuitive, impactful, and undeniably world-class experience. Kenneth and Revathi, we are beyond lucky to have you.

Management 59

Management Gamification Strategy Leadership 59

NICE inContact

DECEMBER 5, 2017

Leverage tools that facilitate these practices with minimal effort/maintenance from leadership; ideally those with a systemic management and updating process. Performance Management tools with gamification would be the ideal solution. Part of the mission / strategic leadership. Compensation / benefits.

Contact Center 240

Contact Center Tips Gamification Culture 240

CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

Gamification 40

Gamification Marketing Call Center Contact Center 40

TechSee

DECEMBER 16, 2021

What’s more, 84% of company leadership believes that AI is the key to achieving their growth objectives. Automation also cuts costs and drives consistency, speed, and scalability to business processes. Accenture reports their clients experiencing time savings of up to 70% with AI-driven automation.

Call Center 124

Call Center Trends Self Service Contact Center 124

Playvox

FEBRUARY 13, 2024

Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader. Gamification breaks up the daily routine while promoting team collaboration. The gamification software Kahoot!, Remember to keep it focused on the right metrics.

Contact Center 88

Contact Center Gamification Measurement Training 88

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

Gamification 113

Gamification Consulting Study Customer Centricity 113

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. It’s not just another fitness tracker—it’s a daily dose of motivation that turns health data into a game you actually want to play.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

COPC

MARCH 11, 2024

The essence of effective leadership is the ability to ask discerning questions and act to cultivate an environment of growth and satisfaction. Gamification: Is the platform equipped with advanced gamification features to enhance motivation, engagement, and performance from preboarding through to onboarding?

Call Center 97

Call Center Gamification Contact Center Employee Engagement 97

CSM Magazine

DECEMBER 5, 2017

The customer service leadership teams need to focus on meeting the needs of evolving customer expectations. Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Challenges for Executives.

Self Service 80

Self Service Customer Service Gamification CRM 80

Gainsight

MAY 31, 2023

Customers can understand how to use it right away and it has all the levers you’d imagine to run a successful community (gamification, product requests, knowledge management, etc.),” says Rebeca Tristan, Head of Experience and Operations at Pigment. Review CS on G2, Review PX on G2, Review Digital Hub on G2.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

Gamification 100

Gamification Consulting Study Customer Centricity 100

Michelli Experience

JANUARY 17, 2017

Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. That law suggests the benefits of effort or expenditure often decrease with time to a point where the gains don’t justify that expenditure.

Customer Experience 100

Customer Experience Gamification Banking Sports 100

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers. Request a demo today to learn more!

Contact Center 84

Contact Center Gamification Training Customer Satisfaction 84

CSM Magazine

MAY 2, 2024

With the industry’s first full lifecycle platform powered by AI skill-based simulation, new and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and the ability to track their skill-building progress.

Gamification 52

Gamification Contact Center Training Analysis 52

Beyond Philosophy

APRIL 6, 2016

CMC Thought Leadership Principal, Beyond Philosophy. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. Michael Lowenstein, Ph.D.,

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Beyond Philosophy

APRIL 6, 2016

CMC Thought Leadership Principal, Beyond Philosophy. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. Michael Lowenstein, Ph.D.,

Gamification 60

Gamification How To Wireless Loyalty Programs 60

CSM Magazine

DECEMBER 12, 2019

Decision-making skills represent the cornerstone of good leadership and successful businesses. The Vroom-Yetton-Jago Normative Leadership Decision Model suggests anyone can make decisions based on the current situation or problem that needs solving. Gamification in the Decision-Making Process. But, can one train such skills?

Training 52

Training Tools Gamification Strategy 52

NobelBiz

FEBRUARY 9, 2023

Resources and investments are focused on the latest and most innovative tools that ensure efficient onboarding, compliance and HR leadership. AI gamification From a business perspective, the idea of gamification can be a crucial part in the light of recent AI challenges.

Call Center 52

Call Center Gamification Contact Center Trends 52

Influitive

JUNE 2, 2015

Our IT customers love the gamification aspects in our hub,” said Angela. “It harnesses the passion and elevates the voices of our customer evangelists while helping us build market leadership.”. Points also contribute to an advocate’s ranking on the Code42 leaderboard.

B2B 72

B2B Tips Gamification Study 72

ChurnZero

JULY 22, 2022

If you find that 50% of customers are poor fits, then there is a systemic issue and you need to get leadership to address that. Q: Have you found B2B companies that effectively use gamification in onboarding? When we asked them would badges and gamification be motivating, they were like no. Start to track it.

Gamification 98

Gamification Customers Sales B2B 98

Lithium

MAY 7, 2024

Khoros Communities Dev Lab | Virtual Meetup Join us for a developer meetup that includes insights from product leadership about the Khoros Communities: Aurora SDK, a live Q&A session, and the chance to collaborate with fellow developers in virtual breakout rooms. Save your spot Aurora Upgrade Playbook Are you ready for an Aurora upgrade?

Self Service 52

Self Service Social Media Gamification Customer Care 52

CX University

OCTOBER 22, 2020

The CX800 Graduate Course Series is structured into a 6-course program with comprehensive lessons, videos, articles, reflective and practical playbooks, and interactive gamification activities. CXU offers fully online courses in Customer Experience (CX) that teach the 6-pillars of CX.

Gamification 64

Gamification Course Customer Experience Professionals Leadership 64

Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Contact Center 78

Contact Center How To Call Center Gamification 78

Comm100

SEPTEMBER 22, 2016

The Amazon Way: 14 Leadership Principles Behind the World’s Most Disruptive Company by John Rossman. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Playvox

JANUARY 5, 2022

The successful leadership of a hybrid workforce starts with clear, consistent communication. Another fun way to recognize your team is through gamification. Communicate Consistently and Clearly. It’s easy to do this when your team is located in the same building. Agents can earn rewards for successfully completing challenges.

Contact Center 72

Contact Center How To Fashion Gamification 72

CX University

MAY 2, 2023

They can seamlessly create a customer-centered program to share with their colleagues and leadership team. Use gamification: Gamification can help promote engagement by adding game-like elements to the learning experience.

Engagement 52

Engagement Gamification Course Case Study 52

CSM Magazine

SEPTEMBER 21, 2023

Moreover, we highly recommend you add various gamification features like leadership boards, bonuses, secret lessons, etc. By relying on AI and ML, you can deliver absolutely unique and highly personalized experiences that help users learn languages at their own pace and in their own style.

Gamification 59

Gamification Trends Groups Software 59

CSM Magazine

APRIL 13, 2023

This includes utilizing interactive experiences such as quizzes and polls, gamification with leaderboards and incentives, and built-in reporting options that provide real-time insights where areas that may need improvement or adjustment based on data collected from trainees.

Training 52

Training Company Gamification Policies 52

Natalie Petouhof

FEBRUARY 28, 2016

What Does Gamification Have To Do With Performance? Also embedded in this latest release is the ability to leverage Verint Gamification ™ , a solution that applies game mechanics and behavioral science “game thinking” in a business setting.

Innovation 40

Innovation Gamification Management Comparison 40

InteractionMetrics

FEBRUARY 20, 2025

You can also encourage your customer base to participate through gamification. If leadership is simply treating customers as metrics, employees may mirror that attitude. If you need to collect more data to determine how to improve NPS, encourage people to share their thoughts through meaningful incentives instead.

NPS 52

NPS Net Promoter Score Strategy How To 52

CXApp

AUGUST 21, 2018

Your workforce’s desire to stick around is driven by a belief that leadership cares and values their efforts. Leadership Involvement How involved is the leadership within your organization? Or, skip that and go straight for gamification -- which makes the working environment more playful. Do they lead by example?

Customer Experience 40

Customer Experience Gamification Employee Experience Social Media 40

CSM Magazine

AUGUST 5, 2021

Agent involvement is vital, so discuss ideas for new metrics and the types of gamification techniques people prefer during weekly virtual huddles. In our next blog, discover the main barrier to simplicity and how changing leadership mindset and behaviours can make a real difference. About Calabrio.

Gamification 59

Gamification Metrics Analytics Leadership 59

LoyaltyPlus

AUGUST 7, 2018

One of the ways the company has established a leadership position is through its CRM Loyalty and Rewards system software solutions. This means proactively organising and automating critical customer management functionality, including sales, marketing, gamification and other direct customer services.

CRM 40

CRM Loyalty Software Gamification 40