Optimove

DECEMBER 9, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. With the rise of AI-orchestrated gamification, iGaming and sports betting operators are now equipped to deliver hyper-personalized, dynamic experiences.

Gamification 52

Gamification Engagement Sports CRM 52

Calabrio

FEBRUARY 26, 2025

Employees want to see a clear path forward, and businesses that invest in employee development experience higher retention and performance levels. Discover how Calabrios workforce solutions can help you reduce attrition, enhance employee engagement, and improve customer satisfaction.

Customer Satisfaction 162

Customer Satisfaction Self Service Gamification Employee Engagement 162

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Retently

OCTOBER 11, 2024

EvaluAgent Final Thoughts: Choosing the Right QA Tool When customer interactions lack consistency and quality, it can lead to dissatisfaction, lost loyalty, and even negative reviews. This approach, fueled by QA software, empowers your team to consistently deliver exceptional service, building stronger customer loyalty along the way.

Ecommerce 134

Ecommerce Retail Software Customer Service 134

rethinkCX

FEBRUARY 17, 2025

Introduction Customer loyalty is the foundation of a successful business. In todays competitive market, understanding the psychology behind customer loyalty can help brands cultivate long-lasting relationships with their audience. Key Psychological Drivers of Customer Loyalty 1. Strategies to Build Strong Brand Advocates 1.

Loyalty 52

Loyalty Brands Loyalty Programs Rewards Programs 52

ECXO

JUNE 3, 2024

This not only builds trust but also encourages loyalty, as customers appreciate the support and transparency. Gamification: Introduce elements of gamification like reward points, badges, or progress tracking. This approach fosters loyalty, satisfaction, and a lasting relationship with your brand.

Gamification 332

Gamification Innovation Infographics Resources 332

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. AI-Enhanced Segmentation : AI-driven segmentation ensures hyper-relevant campaigns, reducing unsubscribe rates by 20%.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Optimove

JANUARY 6, 2025

This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. return to repurchase within three monthstarget this window to boost loyalty. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI orchestration, gamification can be personalized in real-time.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Experience Investigators by 360Connext

JUNE 22, 2021

There is often a love story in the beginning, and then throughout the relationship the love and even loyalty can wane and drift. In one research study published by the International Journal of Applied Business and Economic Research , Gurpreet Singh, Inderpal Singh and Sandeep Vij identified four antecedents to customer loyalty.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Optimove

MARCH 20, 2025

From gamification and AI-driven personalization to unlocking the full potential of Optimoves platform, attendees walked away with the tools and strategies to future-proof their marketing and embrace Positionless execution.

Connections 52

Connections Gamification Marketing CRM 52

Calabrio

MARCH 4, 2025

An omnichannel contact center enables businesses to meet these expectations, boost satisfaction, and build loyalty. This leads to increased loyalty and positive word-of-mouth. But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

rethinkCX

FEBRUARY 17, 2025

With customer expectations rising , brands must leverage personalization, AI, and proactive support to maintain loyalty and reduce churn. Gamification & Community Building Engaging customers through gamification, rewards, and exclusive communities boosts long-term loyalty. Why CX is Crucial in Subscription Models 1.

Gamification 52

Gamification Engagement Customer Engagement e-support 52

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI-journey orchestration, gamification can be personalized in real-time.

Gamification 59

Gamification Multi-Channel Sports CRM 59

ProProfs Chat

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. What is a Customer Loyalty Program?

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Optimove

JANUARY 14, 2025

Recognizing these patterns allows operators to take proactive steps, engaging players with targeted strategies to enhance loyalty and maximize lifetime value. Leverage gamification : Integrate features like leaderboards or NFL-themed tournaments to create excitement and competition among bettors.

Gamification 52

Gamification Sports Loyalty Groups 52

Lithium

MAY 24, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league.

Gamification 96

Gamification Loyalty Brands Consulting 96

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue. This enables operators to take proactive steps, such as offering personalized promotions or loyalty rewards.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This example is consistent with some overall gamification trends. Make progress and proficiency, rather than winning, the goal.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

CSM Magazine

MARCH 27, 2025

That creates trust, and trust creates loyalty. From spin-the-wheel promos to surprise loyalty points, they keep users on their toes with unexpected (but perfectly timed) rewards. Gamification to Keep Users Hooked Progress bars, badges, leaderboards – they turn every interaction into a mini-game.

Customer Engagement 52

Customer Engagement Engagement Gamification Competitive Advantage 52

Optimove

MARCH 3, 2025

Explore the proven strategies below to increase engagement, loyalty, and retention. For example, operators can use behavioral analysis and segmentation tools to categorize players into precise target groups based on their activity, loyalty, or spending. Operators can then communicate with these segments through personalized messaging.

Strategy 52

Strategy Gamification Loyalty Innovation 52

LoyaltyPlus

AUGUST 22, 2018

It sounds far-fetched, but the growing trend among businesses that aim to benefit fully from next-generation technology, is to exploit the application of game mechanics and to drive up loyalty by applying popular techniques upon which gaming is based. The main objective is to improve user engagement and productivity.”.

Gamification 53

Gamification CRM Loyalty Programs Touchpoint 53

Optimove

MARCH 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With bettor participation skyrocketing, now is the time for gaming operators to refine their engagement and retention strategies to maximize revenue and long-term customer loyalty.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Optimove

APRIL 27, 2023

Thanks to your app loyalty card, that cheese bagel you’re eyeing is free with your saved rewards. Little wonder that for many brands — and customers — app gamification has become a winning strategy: Brands that use gamification in their mobile apps see an average increase of 22% in user retention rates.

Gamification 52

Gamification Loyalty Programs Loyalty Study 52

rethinkCX

FEBRUARY 23, 2025

Why It Matters Emotion drives loyalty. By mid-2025, 50% of call centers will use gamification to upskill agents, improving retention and CX delivery. Gamification cuts training time by 20% and lifts first-call resolution rateskey to stellar customer experience in call centers. Why It Matters Engaged agents perform better.

Call Center 52

Call Center Self Service Trends Customer Experience 52

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. She writes about next-generation loyalty programs and how they can enhance customer experience.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

Optimove

DECEMBER 17, 2024

Moreover, with an influx of new players, this post explores how its the perfect moment to build trust and foster loyalty to turn seasonal players into long-term customers. 4 – Gamify the Festive Fun Bring the fun holiday spirit alive with AI-Orchestrated Gamification , to make every interaction even more enjoyable and rewarding.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Gainsight

MARCH 19, 2025

Why Active Community Management Is Worth Your Time The Essential Guide to Customer Communities outlines how an actively managed community keeps customers engaged, lowers support costs, and builds real loyalty. Increased Brand Loyalty. Active, engaging communities foster loyalty. Businesses with active communities are 3.5

Management 52

Management Gamification Customer Retention Loyalty 52

CSM Magazine

OCTOBER 21, 2024

User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. Gamification can work wonders here too. And that trust builds loyalty. Retailers that foster a sense of belonging earn more than just transactions – they earn trust and loyalty.

Retail 52

Retail Engagement Customer Experience Tips 52

ijgolding

NOVEMBER 23, 2018

Gamification. If I am to be completely honest, Voice of the Customer (VOC) measurement is being practised so badly, many are conning themselves into believing they are doing a wonderful job in the eyes of the customer – when the reality could not be further from the truth. Among them (in no particular order) are: Corporate politics.

Measurement 208

Measurement Banking Gamification Financial 208

Michelli Experience

JANUARY 17, 2017

Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. In his article Mark identifies three key ways that designers in the video and mobile gaming industry create “gamer engagement”, loyalty, and spend. billion customers. Those 3 areas are: Promotion.

Customer Experience 100

Customer Experience Gamification Banking Sports 100

Optimove

DECEMBER 7, 2023

You can also introduce gamification elements, such as a digital punch card system, to reward customers for buying more items. For more insights on how to supercharge your holiday marketing strategies, contact us at [link] The post Unwrapping Customer Loyalty: How to Drive Retention After the Holidays appeared first on Optimove.

Loyalty 75

Loyalty How To Gamification Policies 75

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

Gainsight

JANUARY 27, 2025

From reimagining user navigation to fine-tuning taxonomy and boosting engagement with gamification and re-engagement strategies, Kenneth and Revathi have transformed the Community experience into an intuitive, impactful, and undeniably world-class experience.

Management 59

Management Gamification Strategy Leadership 59