BirdEye

NOVEMBER 20, 2023

This strategy transforms satisfied customers into brand champions who actively refer new business. Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. Referral marketing is a strategy that encourages existing customers to refer new ones to your business.

Software 64

Software Marketing Multi-Channel e-support 64

ShepHyken

DECEMBER 5, 2022

So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business. An updated loyalty program can help keep you connected to customers. There’s even a reference to FOMO (Fear of Missing Out). Personalization is more important than ever.

Customer Service 75

Customer Service Hospitality e-support eBook 75

Retently

APRIL 5, 2024

Understanding Retail Customer Experience Customer experience in retail refers to the perception and sentiment of shoppers toward a brand throughout their journey – from the first point of contact to post-purchase interactions. Traditionally retail refers to the sale of goods and services through physical stores.

Retail 78

Retail Engagement Strategy Customer Experience 78

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Currency Alliance

JUNE 21, 2018

Compare that to a traditional loyalty program such as Amex or Tesco Clubcard, where that level of spend would have left you with around $0.40 A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. Gamification, for instance.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. For the next evolution of this trend, consider the success of Italian soccer team AS Roma – who didn’t issue points at all, and won ‘Best Loyalty Without a Name’. ING Direct is one of those brands. Kudos to them.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

InteractionMetrics

FEBRUARY 20, 2025

If promoters tend to spend more money, you can design loyalty programs and exclusive offers to enhance engagement. Average spend: How does customer loyalty impact revenue? You can also encourage your customer base to participate through gamification. Customer Lifetime Value (CLV): Do promoters spend more and stay longer?

NPS 52

NPS Net Promoter Score Strategy How To 52

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Starbucks has successfully implemented gamification in its retail experience through its Starbucks Rewards program. The program incorporates gamification elements by allowing customers to earn stars for each purchase, which can then be redeemed for free drinks and other rewards.

Retail 40

Retail Examples Customer Experience Social Media 40

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. Most loyalty programs report how many members they have.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

ProProfs Chat

JUNE 30, 2020

Create better customer loyalty programs. A loyal customer would only come back because your service is what they like and end up referring it to others. Loyalty 3.0: How to Revolutionize Customer Employee Engagement with Big Data and Gamification. These books can help you: Work towards better leadership strategies.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85