Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. In the context of customer experience, customer engagement is an essential element in creating strong customer relationships and customer loyalty.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Optimove

DECEMBER 18, 2024

This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. Whether you’re designing a loyalty program or trying to jazz up your digital experience, take a page from Whoop’s playbook.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Comm100

SEPTEMBER 22, 2016

Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. Creating Customer Loyalty. But the true purpose of every support team venture is to create customer loyalty. Loyalty 3.0: by Ryan Levesque.

Customer Service 100

Customer Service Case Study Gamification Culture 100

InteractionMetrics

FEBRUARY 20, 2025

The result is a clear roadmap to improvement for your company. If promoters tend to spend more money, you can design loyalty programs and exclusive offers to enhance engagement. Average spend: How does customer loyalty impact revenue? You can also encourage your customer base to participate through gamification.

NPS 52

NPS Net Promoter Score Strategy How To 52

SurveySparrow

JANUARY 14, 2020

In fact, a report by BRP consulting says that 68% of customers say that they would shop at a brand which has a loyalty program. You need to find them and draft a loyalty program that will incentivize them to spread the word about you and stay longer. 6 Create a roadmap for the future. 9 Gamification.

Customer Retention 52

Customer Retention Gamification Loyalty Programs Feedback 52

Optimove

NOVEMBER 25, 2024

Since retaining an existing customer is five times less expensive than acquiring a new one, a strong retention strategy not only boosts profitability but also provides a roadmap for acquiring high-value customers. A virtuous loop, for example, might involve enhancing customer satisfaction, which leads to increased customer loyalty.

Trends 108

Trends Technology Tips Marketing 108