Retently

OCTOBER 11, 2024

These tools, often called conversation review or customer support quality management software, help monitor customer interactions, train, and onboard agents, and continuously refine support operations. Pricing: Retently’s plans focus on advanced feedback management tools, allowing businesses to efficiently manage and act on customer feedback.

Ecommerce 134

Ecommerce Retail Software Customer Service 134

InMoment XI

DECEMBER 10, 2024

It improves your brand image : Happy customers are more likely to recommend your business, helping support brand reputation management efforts. Your online reputation management efforts will also be crucial, as they yield positive reviews that you can use to reinforce value and reduce churn. What Is Customer Churn?

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

NICE inContact

AUGUST 23, 2019

While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences. Gamification is one key way to do so. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences. Gamification is one key way to do so. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.

Contact Center 136

Contact Center Gamification Management Social Media 136

Comm100

FEBRUARY 6, 2024

Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.

Gamification 100

Gamification Engagement System Feedback 100

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. At the same time, it is also what most companies are missing. How do you take action on customer experience? Listen to your customers.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Influitive

OCTOBER 14, 2020

Customers are hungry for meaningful interactions – both with your brand and with other customers – and community managers need to make the experience simple and painless. The post Gamification Alone Can’t Modernize Customer Communities appeared first on Influitive.

Gamification 92

Gamification Customers Tools Interaction 92

Calabrio

MARCH 7, 2025

High turnover at contact centers poses a significant challenge for workforce management, training, and maintaining service consistency. Poor Work-Life Balance: Inflexible schedules, long hours, and difficulty managing personal life can lead to agent dissatisfaction and attrition. Crucially, it can also be incredibly costly.

Call Center 130

Call Center How To Contact Center Gamification 130

Customercount

JULY 12, 2019

CustomerCount has partnered with Noble Systems to integrate our first-class enterprise feedback management system with their industry-leading gamification platform to create powerful new levels of value for the processes of motivating employees and gathering customer feedback.

Gamification 73

Gamification System Feedback Industry 73

Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement.

Gamification 79

Gamification Contact Center Training Feedback 79

Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Some of the reasons driving disengagement include pay, industry, management, and company culture. Gamification is no longer a buzzword. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 79

Gamification Contact Center Average Handle Time Employee Engagement 79

NICE inContact

JANUARY 23, 2019

If there is one single area you want to focus on in 2019 for contact center improvement, consider Performance Management. Tools such as inView Performance Management for CXone help minimize attrition while inspiring your employees to improve performance and better align with your customer experience goals.

Contact Center 137

Contact Center Management Gamification Call Center 137

ECXO

JUNE 3, 2024

This can involve breaking down larger issues into smaller, manageable parts and tackling each one systematically. Build Resilience: Strengthen your capacity to cope with setbacks by practicing resilience-building activities, such as stress management techniques. Highlight different products or services each time.

Gamification 332

Gamification Innovation Infographics Resources 332

Gainsight

MARCH 19, 2025

Managing a thriving online community isn’t like popping a frozen dinner in the microwavelaunch it, walk away, and return to perfection. If you’re a community manager, marketing leader, or CMO, this assumption might be quietly holding your business back. Your members help each other, lowering your overall cost-to-serve.

Management 52

Management Gamification Customer Retention Loyalty 52

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Gainsight

JANUARY 27, 2025

Happy Community Manager Appreciation Day! Today, were taking a moment to celebrate the incredible work of Community Managers, who play an essential role in building strong relationships with customers and fostering engagement strategies. Without further ado, lets raise a glass to Community Managers! Gift Giving: Treat Yourself!

Management 59

Management Gamification Strategy Leadership 59

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. They need to be empowered and engaged to deliver results.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Some of the reasons driving disengagement include pay, industry, management, and company culture. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification.

Gamification 73

Gamification Contact Center Engagement How To 73

NICE inContact

MARCH 13, 2019

Why would I get a performance management tool as well?” This experience might sound crazy, but there many contact center managers reading this and nodding their heads because they’ve been there! Looking back now, I laugh, because all these problems could have been avoided with a performance management platform.

Report 136

Report Management Average Handle Time Gamification 136

NICE inContact

NOVEMBER 6, 2018

Contact center management is hard. You manage employees in an industry that has one of the highest turnover rates out there. Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process. Managing your contact center takes time and effort.

Contact Center 122

Contact Center Tips Management Contact Center Software 122

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Lumoa

FEBRUARY 21, 2023

Insights are Analyzed Through a Commercial Lens Looking at insights through a commercial lens essentially ties it in with other relevant management information or commercial data that provides your organization with more than a view of the experience. Gamification Gamification is all the rage in survey research and for good reason!

Gamification 195

Gamification How To Customer Journeys Omni-Channel 195

ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Managing motivation can be a real struggle for customer service teams. Managing staff is far too big a topic for a single blog post. What is gamification?

Gamification 59

Gamification How To Contact Center Software Contact Center 59

Optimove

MARCH 6, 2025

Additionally, integrating rewards, gamification, and emotional brand connections enhances customer loyalty and keeps shoppers engaged over time. Rewards and Gamification A structured loyalty program with clear rewards drives repeat purchases. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Calabrio

JUNE 17, 2019

As contact center professionals, we all understand the importance of workforce management tools and processes in ensuring that we have enough agents to work each shift. This is a trend we should truly embrace as it means the workforce management team can dramatically impact employee recruiting and retention! Add Gamification.

Contact Center 100

Contact Center Gamification Management Call Center 100

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

NICE inContact

APRIL 11, 2018

And Webhelp’s 1,000 agents, who have all moved to the CXone platform, are empowered and motivated with tools like gamification through inView™ Performance Management for CXone. Metrics, critical to the company’s success, have been standardized across countries.

Gamification 162

Gamification Social Media Insurance Retail 162

Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.

Contact Center 0

Contact Center Gamification Competitive Advantage Study 0

NICE inContact

JANUARY 23, 2019

But with the company’s old internal call center solution, fluctuating call volumes weren’t being identified or managed. CXone Workforce Management Pro automates forecasting and scheduling, which has improved both schedule adherence and service levels. Accurate staffing was impossible, as was keeping service levels high.

Contact Center 137

Contact Center Technology Gamification Call Center Solutions 137

Calabrio

AUGUST 7, 2019

Agents are empowered to make on-the-spot, real-time decisions—such as giving an overdraft refund without first obtaining manager approval—without being penalized for it on their individual performance scorecards. Every team member—including management—is required to complete each training course with a minimum passing score of 100 percent.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

GetFeedback

APRIL 17, 2019

Besides, if they manage to find the solution to their problems on their own, everybody wins. If you manage to partially automate agent-customer communication , it will help reduce the probability of mistreating customers. They solve their puzzle and you take some load off your agents but not at the expense of customer service quality.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams.

Management 88

Management Gamification Contact Center Policies 88

NICE inContact

SEPTEMBER 30, 2019

It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. They need a performance management platform that provides them an individual, intuitive dashboard that will alert them immediately if they are off track. Myth #2: Remote work is for startups.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

NICE inContact

APRIL 1, 2019

And without real visibility into its contact center operations, managers and agents were at the mercy of wildly fluctuating call volumes and Excel spreadsheets for scheduling and forecasting. Enter NICE inContact Workforce Management, which City Liaison/Admin Dora Castro describes as “ our savior. Agent adherence was an unknown.

Gamification 139

Gamification Contact Center Report Groups 139

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52