Remove Gamification Remove Marketing Remove Wireless
article thumbnail

Seven technologies to improve customer service in SMBs

Vonage

A high proportion of businesses use their website’s homepage solely as a sales and marketing tool. Wireless and mobile. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Many employee gamification programs focus on the ‘employee of the month’.

article thumbnail

Why Survival Mode Kills The Customer Experience

CX Accelerator

Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. Karin was named on Inc.'s

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

Marketers are always looking to optimize their perceived customer value proposition, and to improve the elements of transactional and relationship experiences needed to deliver that value. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

article thumbnail

How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

Marketers are always looking to optimize their perceived customer value proposition, and to improve the elements of transactional and relationship experiences needed to deliver that value. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

article thumbnail

5 Top Customer Service Takeaways from CRMUG Summit

Tricia Morris

CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas of expertise. Read more about the success nTelos Wireless has realized in customer service here. Service is a Growing CRM Investment.