Gamification Multi-Channel NPS 
InMoment XI
DECEMBER 10, 2024
It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. For example, if your competitor is receiving criticism for slow customer support, you can use the opportunity to market your 24/7 multi-channel service. NPS surveys help collect feedback from both types of customers.
SurveySensum
JANUARY 16, 2025
While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS , market research, etc., It allows the gamification of sending surveys.
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Retently
AUGUST 15, 2024
As a matter of fact, there are about twice as many CSAT tools than NPS available, particularly for brands. While renowned for its NPS capabilities, Retently also excels in CSAT & CES surveys, making it a flexible tool for measuring customer satisfaction at various touchpoints. Pro Plan : $249 per month. Elite Plan : $499 per month.
SurveySparrow
FEBRUARY 22, 2024
Multi-Channel Feedback Collection Reach out to customers across multiple channels with SurveySparrow’s multi-channel feedback collection feature. The channels can be anything from email and social media surveys to website and in-app surveys. Let’s see how the tool can help here.
SurveySensum
JULY 14, 2020
Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He also has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
SurveySensum
SEPTEMBER 15, 2023
Feedback Channels: Consider how and where you want to collect feedback. 5) Feedier Interactive feedback collection Feedback automation Multi-language support None Contact their team 4.5 (5) 5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5)
SurveySparrow
OCTOBER 18, 2022
A Swiss Army knife among help desk software, Zoho Desk offers a vast array of tools for the whole company – including: Multi-brand self-service portals/ help centers. Moreover, you can easily track and close feedback across channels and gather reviews. . 10 Zoho Desk Alternatives that Will Help You Boost Your Customer Service.
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