Reduce Customer Churn to Boost Revenue and Stay Competitive
InMoment XI
DECEMBER 10, 2024
It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. For example, if your competitor is receiving criticism for slow customer support, you can use the opportunity to market your 24/7 multi-channel service. NPS surveys help collect feedback from both types of customers.
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