InMoment XI

DECEMBER 10, 2024

It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. For example, if your competitor is receiving criticism for slow customer support, you can use the opportunity to market your 24/7 multi-channel service.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Optimove

FEBRUARY 23, 2025

Customers demand hyper-personalization, real-time engagement, and meaningful experiences across every touchpoint. WhatsApp Integration : With nearly two billion active users worldwide, WhatsApp has become an essential channel for businesses.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Bold360

JULY 13, 2017

Multichannel: • Literally means ‘many channels’. Makes an effort to put out specific content which caters to the strength of its channel. Gives a Collective Content Experience, between all of these channels. . Gives a Collective Content Experience, between all of these channels.

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56

TechSee

DECEMBER 16, 2021

86% of customers have come to expect a personalized and relevant experience – with conversations with agents moving seamlessly between channels. 2022 will see an increased use of analytics to predict future issues in order to take proactive action and improve communication at all customer touchpoints.

Call Center 124

Call Center Trends Self Service Contact Center 124

Retently

AUGUST 15, 2024

Broad Applicability : CSAT surveys can be used at various touchpoints in the customer journey, from post-purchase to customer support interactions. While renowned for its NPS capabilities, Retently also excels in CSAT & CES surveys, making it a flexible tool for measuring customer satisfaction at various touchpoints.

Ecommerce 106

Ecommerce Retail Software Brands 106

NobelBiz

AUGUST 28, 2023

Embrace modern solutions that streamline operations and ensure smooth communication across channels. Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Now, let’s move on to the next villain on the list. The answer?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SurveySparrow

FEBRUARY 22, 2024

Multi-Channel Feedback Collection Reach out to customers across multiple channels with SurveySparrow’s multi-channel feedback collection feature. The channels can be anything from email and social media surveys to website and in-app surveys. Let’s see how the tool can help here.

Customer Retention 52

Customer Retention Software Gamification e-support 52