Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Why is NPS ® going up or down? more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

InteractionMetrics

FEBRUARY 20, 2025

Your Net Promoter Score (NPS) isntjust another numberits a direct reflection of customer trust and customer loyalty. A high NPS means happy customers who are eager to spread the word about your business, fueling growth and strengthening your brand reputation. The result is a clear roadmap to improvement for your company.

NPS 52

NPS Net Promoter Score Strategy How To 52

DCX

DECEMBER 29, 2024

Unf*ck Your CX: NPS Is Lying to You The Paper Passport Is Fading: What It Says About Our Future Zero Complaints: The Path to Continuous Value Creation Gamified Fitness: What Whoop Can Teach Us Why it matters: Whoop , the $3.6 billion wearable tech superstar, has cracked the code on gamification. What’s wrong with NPS?

NPS 52

NPS Gamification Effort Score Customer Centricity 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Feedback 52

Feedback Tools Management Knowledge Base 52

DCX

SEPTEMBER 15, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences. Known for his blunt, brash, and unapologetically real approach, Zack calls out what needs fixing in CX, NPS, and CSAT.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences. Known for his blunt, brash, and unapologetically real approach, Zack calls out what needs fixing in CX, NPS, and CSAT.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

SurveySensum

JULY 14, 2020

She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . He has been named as the Top 50 Thought leaders for Design Thinking and the Future of Work by Thinkers360 and Top 20 Gamification Gurus by Rise Global. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132