Gamification NPS Telecommunications Voice of Customer 
SurveySparrow
MARCH 21, 2023
If your CSAT scores are high, it means that you are able to meet or surpass customer expectations. #2. Net Promoter Score (NPS): One of the simplest and most effective ways to measure customer experience, NPS asks a simple question. NPS= (% of Promoters) – (% of Detractors).
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia. LinkedIn : [link] /.
Expert insights. Personalized for you.
52 
Let's personalize your content