Lumoa

FEBRUARY 21, 2023

Gamification Gamification is all the rage in survey research and for good reason! Omnichannel strategy Barrett mentioned that for businesses that follow an omnichannel approach, it is important to identify the reason behind the decline in the Voice of the Customer (VoC) program. What was its purpose?

Gamification 195

Gamification How To Customer Journeys Omni-Channel 195

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

CSM Magazine

MARCH 14, 2025

The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement. Programs showcase how gamification reinforces customer engagement while building a sense of accomplishment.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

TechSee

JUNE 25, 2019

AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

GetFeedback

APRIL 17, 2019

If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. For instance, some customers may dread the thought of having to quickly search for words to describe their complex problem. Turning it around.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Optimove

MARCH 13, 2025

Retention-First Approach: Leverage loyalty programs, exclusive perks, and gamification strategies to encourage repeat engagement and long-term retention. Omnichannel Optimization : Ensure seamless experiences across mobile, web, and retail platforms, enhancing accessibility and ease of use.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Alida

APRIL 5, 2017

Modern technology has enabled companies across industries to create more convenient and seamless customer experiences by prioritizing the multichannel or omnichannel user experience. Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

NICE inContact

APRIL 11, 2018

And Webhelp’s 1,000 agents, who have all moved to the CXone platform, are empowered and motivated with tools like gamification through inView™ Performance Management for CXone. Metrics, critical to the company’s success, have been standardized across countries.

Gamification 162

Gamification Social Media Insurance Retail 162

rethinkCX

FEBRUARY 17, 2025

Omnichannel support , AI chatbots, and proactive problem-solving can improve overall customer experience ( Gartner ). Gamification in loyalty programs to boost engagement. Deliver Exceptional Customer Support Fast, efficient, and empathetic customer service enhances trust and keeps customers coming back.

Loyalty 52

Loyalty Brands Loyalty Programs Rewards Programs 52

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52

CSM Magazine

JANUARY 9, 2023

True omni-channel and case-centric solutions like what Playvox and Salesforce bring to the table that put customers first are the new contact center model for a distributed and digital-first world,” said Michelle Randall, Chief Marketing Officer. Visit www.playvox.com for more information.

Contact Center 59

Contact Center Omni-Channel Engagement Multi-Channel 59

Vonage

FEBRUARY 7, 2017

For example, more and more businesses are using gamification tools such as Motivate, which is designed to promote best practices and productivity among contact centre employees. Overlooking omnichannel. The mistake: Today’s customers don’t think about channels. Getting the tone wrong.

Customer Service 120

Customer Service Self Service How To Gamification 120

TechSee

DECEMBER 16, 2021

Expect omnichannel self-service – with human backup — to become a priority for the future of call centers in 2022. Self-service also became a godsend for organizations whose lack of manpower during the pandemic relied on the technology’s call deflection to manage the daily workload.

Call Center 124

Call Center Trends Self Service Contact Center 124

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Embrace an omnichannel approach. The answer?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

NobelBiz

FEBRUARY 27, 2024

Omnichannel Communication Platforms Omnichannel communication platforms ensure a seamless customer experience across multiple channels, including phone, email, chat, and social media. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

CSM Magazine

FEBRUARY 17, 2021

When linked to critical cloud-based solutions such as ACD, CRM, HR Management and ERP systems, WEM helps to effortlessly track performance, facilitate employee gamification and support faster decision-making. Today’s WEM solutions are optimised for effective employee engagement and staff planning.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

inQuba

MARCH 22, 2023

5/ Gamification NPS is easily gamed , especially when it’s made the most important thing and linked to KPIs. Today’s customers are mobile and omni-channel. Unstructured feedback from social channels? Businesses can fall into the trap of only surveying their most satisfied customers (or friends and relatives!)

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

Playvox

APRIL 27, 2023

Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

NobelBiz

MAY 9, 2023

Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Certifying numbers also ensure your efforts are not being blocked by labels.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Playvox

MARCH 21, 2024

One fun way to provide recognition is via a gamification solution. Ensure whatever solution you choose lets you schedule for the many channels in your contact center so you have coverage when you most need it – across all of your channels.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

Retently

APRIL 5, 2024

Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers. Creating an omnichannel retail experience is about ensuring that customers can glide seamlessly from online to in-store to mobile app platforms without missing a beat.

Retail 78

Retail Engagement Strategy Customer Experience 78

RapportBoost

DECEMBER 10, 2018

So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? Multi-channel usually includes voice, email, chat, SMS and even fax interactions. Tony: Yeah, thanks Nicholas.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

SurveySensum

JANUARY 16, 2025

It allows the gamification of sending surveys. SurveySensum : By offering end-to-end customer support through multiple channels, SurveySensums customer support is better in contrast to the other two tools. The tool includes multiple question formats like multiple-choice, rating scales, open-ended , Likert scales, and more.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

CSM Magazine

SEPTEMBER 8, 2023

Gamification is like the sprinkle of excitement atop the cake of shopping. Omnichannel Communication Strategies Omnichannel isn’t just a buzzword; it’s the backbone of modern e-commerce communication. Employing data analytics can help determine the most effective channels for different customer segments.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

NobelBiz

APRIL 18, 2023

While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Call Center Management Gamification 52

CSM Magazine

FEBRUARY 1, 2022

A recent agent wellbeing study from Calabrio revealed that channel expansion and increased interaction complexity are two of the top sources of agent stress. Agents say that they are managing more than 14 additional omnichannel interactions every day compared to 18 months ago.

Gamification 52

Gamification Customer Service Omni-Channel Training 52

CSM Magazine

JULY 21, 2020

The only difference now is that technology can automate the gamification process, making it a great way of educating and motivating new starters, especially remotely. Virtual gamification has the added bonus of reducing onboarding time while making learning fun.

Gamification 52

Gamification Handbook Social Media Video 52

SurveySparrow

OCTOBER 18, 2022

Moreover, you can easily track and close feedback across channels and gather reviews. . Omnichannel contact : Enable your customers to contact you effortlessly via email, social, embed, SMS, QR code, or portal. . Request routing : Automatically assign the right agent to requests from different channels. Key Features.

Software 52

Software Self Service Customer Service Multi-Channel 52

Currency Alliance

JUNE 21, 2018

Gamification, for instance. The judges credited ‘Virgin Red’, created in partnership marketing specialists Mando Connect[ii], for being a program which ‘doesn’t just pay lip service to gamification; the whole program revolves around it.’. Diversification Across Channels. Smarter Investments in Customer Experience.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Playvox

MAY 2, 2023

Offering Stronger Omnichannel Service Uniting siloed solutions into one platform means you can be truly omnichannel , offering customers a connected experience that allows them to start a conversation in one channel and pick it up in another.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

NobelBiz

FEBRUARY 10, 2023

We also use gamification, in the sense that we organize team fun sessions, parties and we just constantly engage. And I say communication because in today’s world we deal with omnichannel, it’s not just simply voice channels. So how do you engage with them?

Virtual Call Center 52

Virtual Call Center Call Center Contact Center Gamification 52

SurveySensum

SEPTEMBER 21, 2023

Master Omnichannel Support: Engage customers through email, chat, and social media, meeting them on their terms. Use Gamification To Keep Your Customers Invested The strategy of gamification is indeed a game changer to keep your customers hooked. They transform the travel experience by gamification.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

SurveySparrow

JANUARY 12, 2022

Key Features: Omnichannel Engagement: Share polls/quizzes/surveys via email, text message, chat, web link, Slack, Microsoft Teams, QR codes and more. In addition, Quizizz has a much higher level of gamification than other Poll Everywhere competitors on this list; this makes it an excellent software for boosting audience participation. .

Gamification 52

Gamification Analytics Video Survey 52

CX University

MAY 18, 2020

Building gamification into your experience helps people feel involved. In an internet-based world, companies need to offer an omnichannel experience. The company found that customers preferred smaller, more frequent rewards than one big reward at an anniversary point.

Conference 52

Conference Social Media Gamification Insurance 52

Playvox

DECEMBER 21, 2022

Playvox Motivation helps you do that through gamification and healthy competition. Playvox WFM also lets you take on the challenges of capacity planning in a modern omnichannel support center. Playvox lets you easily handle the concurrent model common for digital service channels like chat, email, and social media.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He has been named as the Top 50 Thought leaders for Design Thinking and the Future of Work by Thinkers360 and Top 20 Gamification Gurus by Rise Global. He is a GTACC Award winner and has been listed in the ICMI Top 50. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

NobelBiz

JUNE 5, 2023

Additionally, introducing gamification elements, setting achievable goals, and celebrating successes can create a sense of achievement and camaraderie among the team, helping to overcome call reluctance and fostering a proactive and enthusiastic approach to outbound calls. Simple to use: We know that omnichannel might sound complicated.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52