Calabrio

APRIL 11, 2025

Contact Center Gamification : What it is: Incorporating game mechanics like points, badges, leaderboards, and challenges into the training process. Best for: Building team cohesion, sharing practical, on-the-job knowledge, reinforcing learning through teaching others. This is one of the effective call center training ideas.

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

GetFeedback

APRIL 17, 2019

To do that, let’s turn to the biggest players on the market of customer service solutions as presented by The Forrester Wave report – Salesforce, Oracle, and Dynamics 365. * Now, we show how CRM-based platforms eliminate the above reasons and go deeper into delivering customer service.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. For example, AI platforms can present proactive knowledge suggestions to agents while they are on the line or in a chat with a customer.

Call Center 196

Call Center Self Service Strategy Contact Center 196

Experience Investigators by 360Connext

JUNE 22, 2021

But meanwhile, we have at-risk customers who are ready and willing to defect to competitors when the right opportunity presents itself. Others might be motivated by gamification. This is how we get lulled into thinking everything’s working well. Who are your at-risk customers?

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

CSM Magazine

MARCH 27, 2025

Gamification to Keep Users Hooked Progress bars, badges, leaderboards – they turn every interaction into a mini-game. If you want to win your audiences attention and loyalty, dont just be present – be engaging , be instant , and above all, be human. That taps into our natural love of challenges and achievements.

Customer Engagement 52

Customer Engagement Engagement Gamification Competitive Advantage 52

TechSee

JUNE 4, 2019

When gamification is introduced into a call center environment, agents compete to complete objectives and outpace other agents in specific KPIs such as hours worked, lessons learned or average speed to answer. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game.

Call Center 117

Call Center Training Technology Gamification 117

CSM Magazine

APRIL 3, 2025

Gamification and FOMO : PEPE’s viral growth was fueled by gamified elements, such as staking rewards and rapid token launches. They’ll be more likely to actively participate. Data-Driven Insights : Platforms like Launchpad XYZ use advanced analytics to identify emerging tokens like PEPE. Users find their own good assets.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

NICE inContact

DECEMBER 5, 2017

Performance Management tools with gamification would be the ideal solution. Benefits beyond health insurance, 401k options, and some paid time off present an opportunity to drastically influence retention. Compensation / benefits. Benefits can play a larger role in a person’s consideration to stay with or leave a company.

Contact Center 161

Contact Center Tips Gamification Culture 161

Optimove

MARCH 13, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The data confirms growing engagement at every stage of the NFL season, presenting a huge opportunity for operators to capture and retain this expanding audience strategically.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Optimove

DECEMBER 17, 2024

Guide to Advanced Customer Segmentation Download Now >> #3 – Cross-Sell to Expand Player Value The holiday seasons player surge presents the perfect opportunity to cross-sell and broaden player engagement. 5 – Turn Holiday Insights into New Year Wins The holiday rush isnt just about the momentits about the future.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Gainsight

JANUARY 27, 2025

While we wanted to give gifts to every CM in the world, we chose CMs in our network at random to select a gift that speaks to their personal interests, ensuring that each present is thoughtful and meaningful. To kick off the festivities, were excited to give some very special Community Managers the ultimate treatthe gift of choice!

Management 59

Management Gamification Strategy Leadership 59

NICE inContact

MARCH 13, 2019

When I worked in a contact center, there was a complicated projections report that we presented to the leadership team every Monday morning. So, like my dog, your leadership team and your front-line employees will both need to wait for that performance insight! Automate your analysis process. the answer is YES!

Report 136

Report Management Average Handle Time Gamification 136

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

ChurnZero

MARCH 7, 2025

At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition.

How To 52

How To Roadmap Self Service Gamification 52

NICE inContact

DECEMBER 5, 2017

Performance Management tools with gamification would be the ideal solution. Benefits beyond health insurance, 401k options, and some paid time off present an opportunity to drastically influence retention. Compensation / benefits. Benefits can play a larger role in a person’s consideration to stay with or leave a company.

Contact Center 240

Contact Center Tips Gamification Culture 240

CSM Magazine

FEBRUARY 19, 2025

Routine Fatigue: If the app seldom presents new activities or therapies, users may become bored. Solution Gamification and Rewards Systems Incorporate points, badges, or progress trackers to mark therapy milestones or consistent app usage. Long-Term Commitment: After the novelty wears off, many users lose interest.

Healthcare 52

Healthcare Exercises Gamification Policies 52

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Gamification.

Self Service 104

Self Service Contact Center Gamification Video 104

Playvox

FEBRUARY 8, 2022

contact centers, the comprehensive ContactBabel report includes facts, data, and analyses of CX management technology and strategy with sections on remote working, agent engagement and gamification, CX measurement and improvement, and benchmarking metrics. Based on research gathered from more than 200 U.S.

Contact Center 83

Contact Center Report Gamification NPS 83

COPC

MARCH 11, 2024

and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. Below, we present the culmination of our insights with critical questions that leaders need to consider throughout the employee lifecycle.

Call Center 97

Call Center Gamification Contact Center Employee Engagement 97

Optimove

OCTOBER 25, 2022

There are many ways to ensure your campaigns avoid being tossed in the Boring Bin – personalization being the obvious solution – but here we want to focus on on rich media and gamification. The Fix: Successful app gamification can do wonders for increasing app engagement.

Marketing 98

Marketing Gamification How To Analytics 98

CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

Customer Service Training 52

Customer Service Training Training Gamification Customer Service 52

Vonage

MARCH 26, 2018

Motivate , our gamification software, builds onto that by enabling managers to offer rewards and incentives for agents who implement best practices and ultimately replicate the behavior of top performers. Contact Accelerator also helps sales teams follow best practices.

Customer Experience 120

Customer Experience Self Service Gamification Contact Center 120

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

Retently

AUGUST 15, 2024

It has an emphasis on humanizing customer-agent interactions and boosting agent engagement through gamification and rewards. Additionally, its gamification and rewards systems, including leaderboards, are designed to motivate and engage agents by recognizing their achievements. However, some users have noted a few downsides.

Ecommerce 106

Ecommerce Retail Software Brands 106

Optimove

JANUARY 17, 2019

they are expecting a present, so don’t forget to include a decent offer. Use gamification – This is a birthday, so why not throw in some party games? If they share their information, you will give them a present now and on their birthday (Instant gratification always works best). Go back to the basics and use their name.

Tips 75

Tips Gamification Customers Brands 75

NobelBiz

MAY 9, 2023

OMNI+ powered by SafeSelect is here to end all present and future compliance-related issues. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. At NobelBiz, we understand the importance of staying compliant without sacrificing performance.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

UJET

NOVEMBER 3, 2020

Based on the context of the live call, solutions are dynamically presented to your customer service agent—without the agent needing to search for them manually. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

AWS Machine Learning

FEBRUARY 13, 2024

In his previous role, he conceptualized, created, and led teams to build a ground-up, open source-based AI and gamification platform, and successfully commercialized it with over 100 clients. Sudhanshu has to his credit a couple of patents; has written 2 books, several papers, and blogs; and has presented his point of view in various forums.

Training 132

Training Gamification Data Retail 132

Lithium

FEBRUARY 28, 2023

Rewards and recognition will play a big role The Metaverse takes a lot of cues from the gaming world, so it only makes sense that we would see gamification brought into and reimagined in these virtual realities.

Social Media 93

Social Media Gamification Fashion Entertainment 93

Stella Connect

JANUARY 20, 2022

So there’s no time like the present to create the best customer service training program for your contact center. Embrace gamification, such as trivia games or peer challenges. A majority (84%) say that when customer service is able to solve a problem for them it strengthens their emotional connection to the brand.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

ChurnZero

MAY 4, 2023

Within the community, Ambassadors “take over” forums on a monthly basis, presenting topics of interest and supporting our content calendar initiatives. Vanilla offered new elements that we were looking for such as: gamification to drive adoption and engagement; customization; and comprehensive analytics.

Tips 98

Tips Gamification Feedback Customer Success 98

Optimove

DECEMBER 20, 2024

Dynamic Content: Use real-time marketing to present relevant offers at the perfect moment, such as promoting Casino games during breaks in live sports events. In Summary: Seize the Moment The surge in sports betting presents a window of opportunity for U.S. By implementing these strategies, U.S.

Sports 52

Sports Gamification Loyalty Programs Tips 52

CX Journey

NOVEMBER 12, 2015

Next, we had an excellent presentation from Ian Golding , an independent consultant who is passionate about customer experience. So, it makes sense to think about gamification here. Toward the end of the day, we then heard about how to gamify the employee experience.

Exercises 80

Exercises Gamification Airlines Customer Insights 80

UJET

NOVEMBER 3, 2020

Based on the context of the live call, solutions are dynamically presented to your customer service agent—without the agent needing to search for them manually. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

SurveySparrow

JANUARY 12, 2022

Poll Everywhere is a great presenter tool. In addition, Quizizz has a much higher level of gamification than other Poll Everywhere competitors on this list; this makes it an excellent software for boosting audience participation. . Mentimeter makes it simple to create and share beautiful, interactive presentations. Mentimeter.

Gamification 52

Gamification Analytics Video Survey 52

SurveySparrow

JANUARY 26, 2021

Their motto is to make the Day One exceptional, and other companies could follow suit with smaller acts of personalization to boost the new hire’s enthusiasm, d) Reinvent with Gamification for the best onboarding experience. It is certainly not what one would envision as Best Employee Onboarding Experiences.

Culture 98

Culture e-support Employee Engagement Gamification 98

TechSee

SEPTEMBER 18, 2019

This can be accomplished through gamification , cash bonuses or other incentives such as priority parking and shift preference. While presenting agents with approaches to help them reduce the time spent on ACW is helpful, there are also various technologies the contact center can deploy to streamline the overall process.

Average Handle Time 84

Average Handle Time Contact Center CRM How To 84