NICE inContact

APRIL 11, 2018

The company handles customer service for 30-plus clients based in five different countries—Sweden, Denmark, Norway, Finland and Latvia—including numerous international brands in the retail, streaming media and insurance industries. And those clients have customers of their own, often in different countries.

Gamification 162

Gamification Social Media Insurance Retail 162

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Calabrio

OCTOBER 15, 2019

Idaho Central lets top agents select their schedules and invite agent representatives from each team to weigh in on important decisions, such as adherence goals, uses of gamification and scheduling policies. More than half of Idaho Central’s agents maintain a perfect attendance record. The Engager – Blue Ridge. Runner Up – Bluegrass Cellular.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

BlueOcean

DECEMBER 17, 2018

trillion, according to data from Deloitte , which is more than a quarter of annual retail sales. Of course, greater retail sales inevitably lead to higher call volume in the contact center. The holidays can be stressful – and not just because of the retail madness, traveling frenzy, and family feuds.

Contact Center 136

Contact Center Gamification Retail Course 136

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

GetFeedback

APRIL 17, 2019

For example, Dynamics 365 allows using Gamification that presents work in the form of a game to engage agents into grasping the tool’s rich functionality and make them more productive, thus solving customer problems faster. Still, having all this in common, they do offer unique features.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

NICE inContact

MARCH 29, 2018

For Young Energy, a family-owned retail electric provider in Forth Worth, Texas, serving its 25,000 customers had become increasingly difficult. And agents stay motivated With inView’s gamification capabilities, get continual feedback on their performance and modify their schedules quickly and easily.

Average Handle Time 120

Average Handle Time Contact Center Gamification Retail 120

BlueOcean

DECEMBER 16, 2019

The holidays can be stressful – and not just because of the retail madness, traveling frenzy, and family feuds. Finally, gamification and creative incentive programs can motivate your agents when holiday demand reaches its peak. Setting Realistic Expectations.

Contact Center 156

Contact Center Gamification Transportation Travel 156

Optimove

MARCH 13, 2025

Retention-First Approach: Leverage loyalty programs, exclusive perks, and gamification strategies to encourage repeat engagement and long-term retention. Omnichannel Optimization : Ensure seamless experiences across mobile, web, and retail platforms, enhancing accessibility and ease of use.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Engagement Strategy Customer Experience 78

Oracle

MARCH 16, 2020

And what retail innovations can we expect to see today as a result? We interviewed 5 retail innovation leaders at NRF 2020 ‘s Innovation Lab, and they showed us how they’re using emerging tech to change customer experience in 2020 and beyond. 10 Hot Retail Trends in 2020. Why does it have to be a boring survey?”

Retail 60

Retail Innovation Net Promoter Score Effort Score 60

TechSee

JUNE 25, 2019

According to IDC, “AI is the game changer in a highly competitive environment, especially across customer-facing industries such as retail and finance, where AI has the power to push customer experience to the next level with virtual assistants, product recommendations, or visual searches.”. Gamification.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. Also try using gamification to power customer interaction through fun and exciting tournaments or programs.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Alida

NOVEMBER 28, 2017

Red Bull has been able to accelerate product development timelines and establish retail partner relationships more quickly and effectively with the insight gleaned from its community, said Freck. Create a process.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

inmoment

NOVEMBER 8, 2018

It used to be that retailers considered the four “P’s” of marketing when pushing their wares to consumers: product, price, promotion and place. Brick-and-mortar stores will continue to be essential touchpoints, but retailers must elevate and embed digital elements to become and stay relevant to their next-gen customers.

Retail 45

Retail Consumers Trends Gamification 45

AWS Machine Learning

FEBRUARY 13, 2024

The implementation of an AI-powered automated self-checkout system delivers an improved retail customer experience through innovation, while eliminating human errors in the checkout process. The automation and innovation have transformed their retail checkout and onboarding operations.

Training 125

Training Gamification Data Retail 125

COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 88

Customer Experience Contact Center Gamification Chatbots 88

Playvox

NOVEMBER 16, 2021

Having expanded beyond the UK to New York and Hong Kong, the company had to quickly pivot with pandemic lockdowns in place from brick-and-mortar retail to mostly e-commerce. More companies are using gamification to train their employees. A Partner for Retail to E-Commerce. ENJOYING THIS ARTICLE? Sign up for our newsletter.

Management 78

Management Contact Center Gamification Retail 78

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Why not ask the brands that are winning at retail customer experience? WOW Them With Interactive Displays One notable example of interactive displays in retail is found at Adidas stores.

Retail 40

Retail Examples Customer Experience Social Media 40

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Comm100

SEPTEMBER 22, 2016

With this book, you can take a peek into the retailing giant’s customer-driven culture. ” As an internet-based retailer, Amazon provides a great example for e-commerce professionals who want to know how they can provide customer service in mold-breaking ways. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Sports 52

Sports Customer Satisfaction Gamification Strategy 52

ShepHyken

NOVEMBER 29, 2019

This adds gamification to the customer experience mix and it could very well make your app viral. With rising mobile usability and preferences, brands such as Walmart are leveraging mobile apps to leverage in-store retail experiences as well. Combine offline content and functionalities and the customer experience increases manifold.

Technology 107

Technology Customer Experience Social Media Multi-Channel 107

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. I haven’t seen an article about “gamification” in quite some time. I also like the tips and tactics the author shares to master both.

Customer Service 67

Customer Service Net Promoter Score Loyalty Programs Gamification 67

SurveySparrow

JANUARY 26, 2021

For Warby Parker- An online retail Company-the onboarding programs begin before day one. Their motto is to make the Day One exceptional, and other companies could follow suit with smaller acts of personalization to boost the new hire’s enthusiasm, d) Reinvent with Gamification for the best onboarding experience.

Culture 98

Culture e-support Employee Engagement Gamification 98

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. It allows the gamification of sending surveys. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Happy or Not

AUGUST 21, 2024

Many stores, whether in the grocery or general retail sectors, may experiment with one or a combination of these tools. Better experiences and bursting baskets: enjoying the journey to customer brand advocacy Through effective CX management, grocery stores , general retailers, and even niche markets can achieve brand advocacy and loyalty.

Loyalty 36

Loyalty Strategy Retail Gamification 36

COPC

NOVEMBER 15, 2023

Even new remote-work environments can benefit by adapting to show tours of offices and retail spaces or seeing their onboarding partners set up at home. Recognizing achievements during this process through gamification is also helpful. It helps new hires feel like they are part of the company.

Call Center 94

Call Center Contact Center Employee Engagement Video 94

Playvox

APRIL 27, 2023

Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Oracle

JANUARY 14, 2020

And tech and retail companies are eager to deliver. NRF Vision 2020: Retail’s Big Show expected record-breaking numbers this week, and there was certainly no lack of inspired solutions on display, poised to wow show-goers. Fresh into a new year and a new decade, expectations are high for customer experience. Courtesy of NRF.

Employee Experience 44

Employee Experience Retail Gamification Trends 44

Playvox

APRIL 5, 2022

For example, Playvox customer Sweaty Betty, an online retailer focusing on women’s activewear, has leveraged Playvox WEM solutions to increase first contact resolution by 20%, decrease training time by 50%, and save 46 hours of work per month for the team.

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

2020 Research

MARCH 28, 2023

What is the role of “gamification” in qualitative and/or quantitative research in the near future? Gamification absolutely has a future role to play. Whether it’s gamification or the use of AI, the changes to research have been undeniable, and qualitative research is no exception.

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

What is the role of “gamification” in qualitative and/or quantitative research in the near future? Gamification absolutely has a future role to play. Whether it’s gamification or the use of AI, the changes to research have been undeniable, and qualitative research is no exception.

Gamification 52

Gamification Study Healthcare Groups 52

Team HGS

NOVEMBER 21, 2017

The best way to describe AR is a blur between virtual reality and gamification. In 2017, 3D hologram displays are making their presence felt throughout retail stores. AR is the blending of virtual reality and real life, as developers can create images within applications that blend in with contents in the real world. Think Pokemon Go.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Currency Alliance

JUNE 21, 2018

Secondly, the concept: a food-based reward for a food retailer. Gamification, for instance. The judges credited ‘Virgin Red’, created in partnership marketing specialists Mando Connect[ii], for being a program which ‘doesn’t just pay lip service to gamification; the whole program revolves around it.’.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

SurveySensum

SEPTEMBER 21, 2023

Real-Life Brand Example: Zappos Zappos, the online shoe and clothing retailer, excels in building trust with customers. Use Gamification To Keep Your Customers Invested The strategy of gamification is indeed a game changer to keep your customers hooked. They transform the travel experience by gamification.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52