Remove Gamification Remove Return on Investment Remove ROI
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25 Customer Engagement Trends For 2025

Optimove

The Rise of Gen AI : Generative AI tools are enabling marketers to create hyper-personalized content and messaging with 50% less time investment. Loyalty Program ROI : 85% of engaged customers participate in loyalty programs, driving recurring revenue and a 25% improvement in retention rates.

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2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions

Calabrio

Cost Savings + Increased Revenue = Greater ROI While the initial investment in software and implementation might seem daunting, an omnichannel approach to customer service can bring an incredible return on investment. By operating more efficiently and increasing overall productivity , organizations can reduce costs.

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From Onboarding to Excellence: Your Contact Center Training Guide for 2025

Calabrio

With the best approach to training, the return on investment can be significant, to say the least. Contact Center Gamification : What it is: Incorporating game mechanics like points, badges, leaderboards, and challenges into the training process. This is one of the effective call center training ideas.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. What is the expected ROI?

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Beyond data alone: Why humans are the true catalysts for ROI in digital transformation

West Monroe

In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.

ROI 52
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Beyond data alone: Why humans are the true catalysts for ROI in digital transformation

West Monroe

In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.

ROI 52
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How to Excel at Event Feedback + Free Template

SurveySparrow

Sponsors and Partners : They use event reviews to measure their return on investment, if the event is worth investing in, as well as the event-sponsor fit. Interactive Elements Use interactive elements like gamification, video backgrounds , quizzes, or polls. Increase ROI. Boost attendee satisfaction.