ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Engage customers with rewards, badges, and gamification features. Address customer concerns head on, offering transparency and the opportunity to build trust.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Comm100

SEPTEMBER 22, 2016

Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. Creating Customer Loyalty. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

Lithium

NOVEMBER 5, 2019

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow.

Gamification 40

Gamification Roadmap Analytics Resources 40

CSM Magazine

JULY 28, 2022

This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Jira allows users to create project roadmaps to represent all ongoing projects.

Software 59

Software Management Gamification Self Service 59

InteractionMetrics

FEBRUARY 20, 2025

The result is a clear roadmap to improvement for your company. You can also encourage your customer base to participate through gamification. Our surveys are designed for accuracy, framed with unbiased questions, and distributed with precision to maximize response rates.

NPS 52

NPS Net Promoter Score Strategy How To 52

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Khoros Roadmap Webinar Watch On Demand. TikTok Analytics Tipsheet Hear from our Strategic Services team about how to measure success on this unique channel. Available On-demand.

Self Service 10

Self Service Social Media Roadmap Gamification 10

CSM Magazine

DECEMBER 10, 2015

Intelecom has improved the wallboard’s functionality to accommodate the trend for motivating contact centre agents through gamification techniques. It is now possible to create wallboards for lists of named agents to display individual or group evaluation against Key Performance Indicators (KPIs).

Multi-Channel 40

Multi-Channel Gamification CRM Exceptional Customer Service 40

ChurnZero

JULY 12, 2019

This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Your roadmap can partially influence that. Two important components in gamification are surprise and delight. User adoption occurs when you foster user activation and engagement.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

SurveySparrow

JANUARY 14, 2020

6 Create a roadmap for the future. It is pivotal that you draw a roadmap for the future. 9 Gamification. When you create a gamification program, the rewards are not redeemable in real life, but the entire process is a reward in itself for the customer. #10 10 Collect behavioural data.

Customer Retention 52

Customer Retention Gamification Loyalty Programs Feedback 52

SurveySparrow

SEPTEMBER 29, 2023

These are actionable insights and a roadmap for implementing changes and improvements based on workshop discussions. Create a Detailed Plan: Develop a roadmap that outlines the steps to be taken based on the workshop’s insights. CX Gamification Gamify the workshop by creating CX-related games or challenges.

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences. Brand consistency : Keeping brand experiences consistent across traditional and metaverse platforms is key.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences. Brand consistency : Keeping brand experiences consistent across traditional and metaverse platforms is key.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

West Monroe

FEBRUARY 23, 2023

And while approaches may vary, there is a roadmap to establishing a mandate for and culture of collaboration, followed by setting up the systems and structures that will make it a reality. That includes a roadmap for collaboration with these key features.

Leadership 52

Leadership Roadmap Culture Gamification 52

SurveySensum

FEBRUARY 22, 2024

Employee experience strategies function as a detailed roadmap that organizations employ to enhance the overall perception and satisfaction of their workforce. The gamification element adds an extra layer of excitement.

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

SurveySensum

OCTOBER 17, 2023

This tool also comes with a free version with unlimited surveys, users, and questions. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2. It supports predictive analytics, which can show you key trends and patterns.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

JULY 14, 2020

She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . He has been named as the Top 50 Thought leaders for Design Thinking and the Future of Work by Thinkers360 and Top 20 Gamification Gurus by Rise Global. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

SEPTEMBER 15, 2020

Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. Encourage a feeling of progress by providing users with a helpful roadmap to follow as they get to grips with your product. Deploying a training widget will help aid this solution.

Software 10

Software Gamification Analytics Training 10

NobelBiz

AUGUST 28, 2023

Multichannel Maze According to CustomerThink , a noteworthy 40% of organizations are cranking up the dial on self-service IVR software, making it crystal clear that omnichannel self-service is taking pole position in the call center’s roadmap to the future. Check out our free, on-demand Contact Center Gamification Workshop.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Optimove

JANUARY 21, 2025

It provides actionable strategies, highlights emerging trends, and offers a roadmap for leveraging these transformative tools to drive growth and loyalty. It explores how gamification and Generative AI are reshaping player engagement, retention, and overall gaming experiences.

Gamification 52

Gamification Report Roadmap Loyalty 52

Optimove

NOVEMBER 25, 2024

Since retaining an existing customer is five times less expensive than acquiring a new one, a strong retention strategy not only boosts profitability but also provides a roadmap for acquiring high-value customers. Balancing Acquisition Costs with Retention Strategies Customer retention is critical in balancing acquisition costs.

Trends 108

Trends Technology Tips Marketing 108