Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

Gamification 79

Gamification Contact Center Training Feedback 79

ECXO

JUNE 3, 2024

Gamification: Introduce elements of gamification like reward points, badges, or progress tracking. Encouraging Quick Decisions Scarcity and Urgency: Use timebound offers, including countdown timers for flash sales to create a sense of urgency. Highlight different products or services each time.

Gamification 332

Gamification Innovation Infographics Resources 332

Calabrio

MARCH 7, 2025

Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Want to learn more about the end-to-end WFO solutions Calabrio delivers to reduce attention , drive productivity , and provide better service and sales ? Book a free Calabrio demo today.

Call Center 130

Call Center How To Contact Center Gamification 130

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Whether in sales, customer service, or collections, ensuring that your employees are motivated and engaged should be a key focus. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity.

Gamification 73

Gamification Contact Center Engagement How To 73

Optimove

MARCH 6, 2025

Additionally, integrating rewards, gamification, and emotional brand connections enhances customer loyalty and keeps shoppers engaged over time. This loyalty significantly impacts sales, as repeat customers tend to spend more and remain an active customer for a longer period of time. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.

Contact Center 0

Contact Center Gamification Competitive Advantage Study 0

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Others might be motivated by gamification. Staying in touch doesn’t mean just sending promotional or sales offers.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

NICE inContact

MARCH 1, 2018

Agents have evolved into efficient “super agents” who can do it all, and gamification challenges help keep them motivated. Hold times are down, and membership sales and travel reservations are up! In fact, with CXone, AAA Central Penn is now an omnichannel contact center that supports phone, email, chat and SMS.

Omni-Channel 139

Omni-Channel Gamification Contact Center Travel 139

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. Set clear objectives Like every other marketing or sales initiative, start by defining the goals of the refer-a-friend campaign. You might initially want to increase sales, boost website traffic, or generate leads.

Sales 98

Sales Social Media Gamification Brands 98

Clicktools

JUNE 8, 2017

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Processes and associated scoring in your gamification rules need to be established so that agents can categorize calls that needed additional time or escalation. In that kind of game, everyone wins.

Gamification 53

Gamification Call Center Culture System 53

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

BlueOcean

DECEMBER 17, 2018

trillion, according to data from Deloitte , which is more than a quarter of annual retail sales. Of course, greater retail sales inevitably lead to higher call volume in the contact center. Finally, gamification and creative incentive programs can motivate your agents when holiday demand reaches its peak.

Contact Center 136

Contact Center Gamification Retail Course 136

BlueOcean

DECEMBER 16, 2019

If you’re offering unique holiday products, services, or sales, communication is key – and it should flow through every corner of your organization. Your contact center should be collaborating closely with your marketing, sales, and distribution teams, with real-time communication so your team can adjust accordingly.

Contact Center 156

Contact Center Gamification Transportation Travel 156

CSM Magazine

APRIL 3, 2025

Gamification and FOMO : PEPE’s viral growth was fueled by gamified elements, such as staking rewards and rapid token launches. Host Virtual Stores : Brands can set up dynamic, interactive stores in the metaverse, where customers can explore products, interact with sales representatives, and even attend events.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

GetFeedback

APRIL 17, 2019

Not only do they encompass sales processes but they also have a vast offering for service and marketing. For example, Dynamics 365 allows using Gamification that presents work in the form of a game to engage agents into grasping the tool’s rich functionality and make them more productive, thus solving customer problems faster.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

NICE inContact

MARCH 29, 2018

Even sales increased as a residual benefit! And agents stay motivated With inView’s gamification capabilities, get continual feedback on their performance and modify their schedules quickly and easily. Issues are identified and addressed immediately. Scaling up and down with seasonal call fluctuations is a snap.

Average Handle Time 120

Average Handle Time Contact Center Gamification Retail 120

Vonage

OCTOBER 22, 2015

A high proportion of businesses use their website’s homepage solely as a sales and marketing tool. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Many employee gamification programs focus on the ‘employee of the month’. Video and vines.

Technology 120

Technology Customer Service Gamification Wireless 120

Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization.

Gamification 35

Gamification Employee Engagement CRM Sales 35

Michelli Experience

DECEMBER 5, 2017

Whether it’s an emerging brand that adapted from product development success through changes needed to drive sales or a mature brand that morphed from being a market dominator to redefining its value proposition, customer knowledge was at the core of their transition! Let’s take Starbucks for example. The Right Choice for YOU.

Gamification 113

Gamification Consulting Study Customer Centricity 113

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

TechSee

JUNE 25, 2019

billion, and sales process recommendation and automation, which attracted $2.7 For example, an angry customer might be routed to the customer retention team, and a happy, satisfied customer might be routed to the sales team to be pitched a new product or service. Gamification.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

Gamification 40

Gamification Marketing Call Center Contact Center 40

Michelli Experience

DECEMBER 5, 2017

Whether it’s an emerging brand that adapted from product development success through changes needed to drive sales or a mature brand that morphed from being a market dominator to redefining its value proposition, customer knowledge was at the core of their transition! Let’s take Starbucks for example. The Right Choice for YOU.

Gamification 100

Gamification Consulting Study Customer Centricity 100

Vonage

MARCH 26, 2018

For brands to compete – and win – in CX in 2018 and beyond, inside sales reps must focus on making strong emotional connections with prospects, and they must understand and document the emotions that are likely to drive the prospect to purchase. Contact Accelerator also helps sales teams follow best practices. That’s where we come in.

Customer Experience 120

Customer Experience Self Service Gamification Contact Center 120

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. It’s not just another fitness tracker—it’s a daily dose of motivation that turns health data into a game you actually want to play.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Magellan Solutions

JULY 13, 2023

Lead generation is a crucial aspect of sales and marketing. This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. Once you have gained your prospects’ interest, you can push them further into the sales pipeline.

Tools 98

Tools Effort Score Social Media Gamification 98

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. This tactic keeps brands at the forefront and drives additional sales during slower periods.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

CSM Magazine

DECEMBER 5, 2017

Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. This starts by hiring people who value the story, while reinforcing it in induction training, coaching sessions and morning team huddles. About the Author. Nick Smith is VP of Strategic Partners at Calabrio.

Gamification 105

Gamification How To Call Recording Analytics 105

SurveySparrow

MARCH 24, 2024

Today, almost any professional activity can be automated, and sales management is no exception. Simply put, the right combination of sales tools can skyrocket your productivity levels. Still, several productivity and automation software services come in handy for most sales processes.

Sales 52

Sales Tools CRM Social Media 52

NobelBiz

MAY 9, 2023

Click-to-Dial (aka Preview Dialing ) Best for campaigns requiring thoughtful calling processes or complex sales, agents can review client information before manually initiating a call. This can be useful in targeted sales approaches or customer service scenarios where agents need to familiarize themselves with the customer’s background.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

CX Accelerator

APRIL 11, 2018

While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems.

Customer Experience 140

Customer Experience Effort Score Exercises Wireless 140

COPC

MARCH 11, 2024

Having sales experience does not mean one excels at sales.) Gamification: Is the platform equipped with advanced gamification features to enhance motivation, engagement, and performance from preboarding through to onboarding? Did we mistake any “experience proxies” for actual skills?

Call Center 97

Call Center Gamification Contact Center Employee Engagement 97

NobelBiz

FEBRUARY 9, 2023

Business is about living life on life’s terms and just keep taking steps forward Jason : One of the challenges with trying to scale, especially in this realm, let’s say sales in particular, but any telephone inside sales of any size, somebody trying to scale to the next level. It’s this various ways.

Omni-Channel 52

Omni-Channel Call Center Sales Contact Center 52

ProProfs Chat

SEPTEMBER 9, 2020

Besides that, they also get to enjoy other Amazon services like joining a sale hours before it actually starts or access to Prime videos where they can watch latest shows or movies of their choice. Tell them that they can get a certain discount on every purchase and learn about flash sales once they join the loyalty program.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

ChurnZero

JULY 22, 2022

But what I am seeing is that there is a correlation between the time that it takes to sell your product, so the sales cycle, and the time to deliver value and ideally be onboarded. If you have a really long sales cycle, let’s say 6 to 12 months, then you have about half of that time, say three to six months, to deliver value.

Gamification 98

Gamification Customers Sales B2B 98