CSM Magazine

JULY 4, 2019

From self-service to social media and automated chatbots, you have a plethora of opportunities to provide your customer with an amazing CX. Join this exclusive 45-minute webinar (or receive the recordings) here. Join leading CS experts: Anders Holmberg, Head of Strategic Gamification, Gucci.

Self Service 45

Self Service Customer Service Gamification Social Media 45

Lithium

MAY 7, 2024

Marketing Khoros Social Media Management Fresh Features - Episode 4 Check out the latest product release for Khoros’ Social Media Management. 2024’s top social media trends: How social listening maximizes their potential 2024’s social media marketing landscape focuses on one guiding principle: prioritization.

Self Service 52

Self Service Social Media Gamification Customer Care 52

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Shoutout a customer on social media on special occasions, like anniversaries. Hold a webinar. Instead, there are a number of small ways you can provide your customer with quality interactions through virtual methods. .

Customer Success 88

Customer Success How To Gamification Social Media 88

Confirmit

APRIL 18, 2019

Market Research Webinars. But, it’s not just the channels that are important here; it’s the way in which those channels and available technology are used.

Gamification 45

Gamification Social Media Engagement Technology 45

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

NobelBiz

FEBRUARY 27, 2024

Omnichannel Communication Platforms Omnichannel communication platforms ensure a seamless customer experience across multiple channels, including phone, email, chat, and social media. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Lithium

JUNE 7, 2022

The partnership includes new TikTok API integrations, making it fast and easy for social media managers to manage their accounts and scale their content on TikTok—all without leaving the Khoros platform. 4 ways user-generated content can transform your social media strategy Does your brand’s social media strategy need an upgrade?

Self Service 10

Self Service Social Media Roadmap Gamification 10

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Gamification 52

Gamification Metrics Social Media Tips 52

Confirmit

FEBRUARY 9, 2019

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, discusses opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Leveraging gamification and social media tactics to facilitate shorter, more engaging surveys.

Engagement 40

Engagement Gamification Social Media Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics.

Gamification 40

Gamification Social Media Engagement Technology 40

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

Playvox

JULY 28, 2022

Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement. Baby Boomers are more generally comfortable on the phone than in other channels like chat or social media. You need to see our on-demand webinar, Leading a Multigenerational Workforce.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

ECXO

JANUARY 30, 2024

This could be done through blogs, webinars, infographics, or any other type of content that provides value and educates your customers. Social Interaction: Oxytocin is often referred to as the ‘love hormone’, promoting bonding and social interaction. Engaging Visuals: The brain processes images faster than text.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

CX University

MAY 18, 2020

Instead, talk directly with customers and look at unsolicited data from social media and recorded phone calls to find their pain points. Then it looks at how this data compares to data from other sources, such as social media. Building gamification into your experience helps people feel involved.

Conference 52

Conference Social Media Gamification Insurance 52

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. Watch the free on-demand webinar here. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop. Integrating other channels like email, social media, or even direct mail can increase the chances of success.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

SurveySparrow

MARCH 19, 2021

It follows the gamification trend in which it rewards each agent (they sign every team member as an agent in Freshdesk) with points for each ticket solved successfully and in time. Its recording feature lets you create webinars. . 10 Kontentino’s Social Media Management & Analytics. After this, it costs $59.99

Tools 52

Tools Social Media CRM Customers 52

ProProfs Chat

AUGUST 6, 2021

You can easily share your employee engagement surveys via email, social media, link, website embedding, and more. Share your survey via email, social media, website, popup, link, or even offline. In addition, you can even access your industry-specific blogs, news, webinars, etc. Advanced Feedback Analysis.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

NobelBiz

FEBRUARY 21, 2022

8 – Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

FEBRUARY 22, 2023

8- Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

NobelBiz

MARCH 23, 2022

Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. They communicate by e-mail, chat, text messaging, media chats with video, and other means. Including social media, Webchat, SMS and more.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

SmartKarrot

OCTOBER 3, 2023

Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding. Continuous Education and Training: Provide educational resources, tutorials, webinars, and interactive training modules to help users maximize the value they derive from your product.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

SurveySparrow

MAY 29, 2024

This can also come in various forms, from online surveys and polls to social media comments, guest book suggestions and even face-to-face conversations. From seasoned pros to newbies organizing their first webinar, everyone can benefit from event feedback. Who can use event feedback? Recommendations for future events.

Feedback 52

Feedback How To Social Media Survey 52

Gainsight

JUNE 28, 2022

And that formula has proven irresistibly engaging—in fact, the average session on TikTok is 11 minutes, nearly twice as long as the second most engaging social media app. . The content could be anything—demos, webinars, docs, videos, gifs—but the key to success is timing and placement. Contextual educational content.

Metrics 52

Metrics Customer Journeys Video Social Media 52